1 2 Previous Next 15 Replies Latest reply: Feb 8, 2013 6:45 PM by Heatski
AlexSP Level 1 Level 1 (0 points)

It does not start...hours with the Apple and running circle...


MacBook Air
  • 1. Re: MacBook air does not start..what is the Ctrl Alt Del equivalent?
    Kappy Level 10 Level 10 (226,760 points)

    Specifically what? No power on? Is there a chime? Is there a gray screen with or without a spinning gear?  You need to give us more specific information before we can help you.

  • 2. Re: MacBook air does not start..what is the Ctrl Alt Del equivalent?
    AlexSP Level 1 Level 1 (0 points)

    Hi there...when I turn it on, there is the traditional Apple chime, then the screen turns grey with the apple and the spinning circle...and that is all...it does not progress from here...

     

    How can I stop it and restart it?

     

    Regards

  • 3. Re: MacBook air does not start..what is the Ctrl Alt Del equivalent?
    Kappy Level 10 Level 10 (226,760 points)

    You will need to reinstall OS X. If you have Snow Leopard then do this;

     

    Reinstall OS X without erasing the drive

     

    Do the following:

     

    1. Repair the Hard Drive and Permissions

     

    Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.

     

    If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.

     

    2. Reinstall Snow Leopard

     

    If the drive is OK then quit DU and return to the installer.  Proceed with reinstalling OS X.  Note that the Snow Leopard installer will not erase your drive or disturb your files.  After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.

     

    If you have Leopard then do this:

     

    How to Perform an Archive and Install

     

    An Archive and Install will NOT erase your hard drive, but you must have sufficient free space for a second OS X installation which could be from 3-9 GBs depending upon the version of OS X and selected installation options. The free space requirement is over and above normal free space requirements which should be at least 6-10 GBs. Read all the linked references carefully before proceeding.

     

    1. Be sure to use Disk Utility first to repair the disk before performing the Archive and Install.

     

    Repairing the Hard Drive and Permissions

     

    Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Installer menu (Utilities menu for Tiger, Leopard or Snow Leopard.) After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer. Now restart normally.

    If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.

    2. Do not proceed with an Archive and Install if DU reports errors it cannot fix. In that case use Disk Warrior and/or TechTool Pro to repair the hard drive. If neither can repair the drive, then you will have to erase the drive and reinstall from scratch.

    3. Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When you reach the screen to select a destination drive click once on the destination drive then click on the Option button. Select the Archive and Install option. You have an option to preserve users and network preferences. Only select this option if you are sure you have no corrupted files in your user accounts. Otherwise leave this option unchecked. Click on the OK button and continue with the OS X Installation.

    4. Upon completion of the Archive and Install you will have a Previous System Folder in the root directory. You should retain the PSF until you are sure you do not need to manually transfer any items from the PSF to your newly installed system.

    5. After moving any items you want to keep from the PSF you should delete it. You can back it up if you prefer, but you must delete it from the hard drive.

    6. You can now download a Combo Updater directly from Apple's download site to update your new system to the desired version as well as install any security or other updates. You can also do this using Software Update.

  • 4. Re: MacBook air does not start..what is the Ctrl Alt Del equivalent?
    JoeyR Level 6 Level 6 (8,275 points)

    I'm guessing you have not done a forced shutdown?  You can press and hold your power button until your system shuts down (usually a few seconds).  This is a forced shutdown.  It should be used only when your system is non responsive (as a proper shutdown is always preferred).  These types of things can happen from time to time, but there is usually a cause.  If after the forced shutdown, when you restart it you still have problems, you can try booting off of the flash drive that came with your Air (if you have a newer model) and use DiskUtility to repair permissions. If all else fails, you can go the reinstall route as Kappy had suggested.

  • 5. Re: MacBook air does not start..what is the Ctrl Alt Del equivalent?
    Sathiesh mg Level 1 Level 1 (10 points)

    its "option + command + esc".

  • 6. Re: MacBook air does not start..what is the Ctrl Alt Del equivalent?
    Manjot16 Level 1 Level 1 (0 points)

    where is option?

  • 7. Re: MacBook air does not start..what is the Ctrl Alt Del equivalent?
    ComputerFixer Level 3 Level 3 (720 points)

    on the bottom left side of the keyboard between Command and Control.

  • 8. Re: MacBook air does not start..what is the Ctrl Alt Del equivalent?
    Jon P D Level 4 Level 4 (1,495 points)

    option is alt

     

    if you have a newer mac i dont think it says option on the key anymore

  • 9. Re: MacBook air does not start..what is the Ctrl Alt Del equivalent?
    ComputerFixer Level 3 Level 3 (720 points)

    It does,  i have a computer that is only a few months old and it does indeed still say Option.   as a matter of fact,  it says Option on the bottom, and Alt on the top.    Did that just change since september?

  • 10. Re: MacBook air does not start..what is the Ctrl Alt Del equivalent?
    Jon P D Level 4 Level 4 (1,495 points)

    that's strange

     

    mine looks like this...

    Screen Shot 2013-01-03 at 15.21.36.png

    i have the 11" air, maybe the keyboard is smaller and the word option doesnt fit? not sure

  • 11. Re: MacBook air does not start..what is the Ctrl Alt Del equivalent?
    Manjot16 Level 1 Level 1 (0 points)

    Its alt instead thanks tho.

  • 12. Re: MacBook air does not start..what is the Ctrl Alt Del equivalent?
    Susan Howard Level 3 Level 3 (715 points)

    I have the 11' Air purchased on Black Friday. Mine says option. alt is at the top left of the key.

  • 13. Re: MacBook air does not start..what is the Ctrl Alt Del equivalent?
    ComputerFixer Level 3 Level 3 (720 points)

    looks like their in a period of transition.  My fairly new  11' Air also sais "Option" and "alt".

  • 14. Re: MacBook air does not start..what is the Ctrl Alt Del equivalent?
    Manjot16 Level 1 Level 1 (0 points)

    Mine is alt, macbook 13 inch'

1 2 Previous Next