11 Replies Latest reply: Jan 4, 2013 11:17 AM by Linc Davis
sandrodoc Level 1 Level 1 (0 points)

I updated my OS to mountain lion and since then my mac book pro is virtually useless, seeng pictures, videos, using graphics applications and Iphoto is impossible, the screen goes black, and the system restarts.

 

This even happens sometimes at login, the login screen appears then the computer crashes and restarts, sometimes more than once, yesterday it even happened 6 times in a row before I was actually able to enter the password and log in.


MacBook Pro (15-inch Mid 2010), OS X Mountain Lion (10.8.2)
  • 3. Re: My mac book pro (2.66Ghz Intel core i7 4Gb ram) crashes every time I open iPhoto, browse photos or videos from Finder and work with slides, this started after I upgraded to mountain lion, what can I do??
    Linc Davis Level 10 Level 10 (117,700 points)

    Please read this whole message before doing anything.

    This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.

    The purpose of the test is to determine whether your problem is caused by third-party system modifications that load automatically at startup or login.

     

    Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode* and log in to the account with the problem. The instructions provided by Apple are as follows:
    • Shut down your computer, wait 30 seconds, and then hold down the shift key while pressing the power button.
    • When you see the gray Apple logo, release the shift key.
    • If you are prompted to log in, type your password, and then hold down the shift key again as you click  Log in.
    *Note: If FileVault is enabled under OS X 10.7 or later, or if a firmware password is set, or if the boot volume is a software RAID, you can’t boot in safe mode.

     

    Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.  The next normal boot may also be somewhat slow.

    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

     

    Test while in safe mode. Same problem?

     

    After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of the test.

  • 4. Re: My mac book pro (2.66Ghz Intel core i7 4Gb ram) crashes every time I open iPhoto, browse photos or videos from Finder and work with slides, this started after I upgraded to mountain lion, what can I do??
    sandrodoc Level 1 Level 1 (0 points)

    Done.

    While in safe mode, everything seems to work normally (and slower as you said), but on a normal reboot, Iphoto crashes the system instantly again....

  • 5. Re: My mac book pro (2.66Ghz Intel core i7 4Gb ram) crashes every time I open iPhoto, browse photos or videos from Finder and work with slides, this started after I upgraded to mountain lion, what can I do??
    Linc Davis Level 10 Level 10 (117,700 points)

    Please read this whole message before doing anything.
      
    This procedure is a diagnostic test. It won’t solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
       
    Third-party system modifications are a common cause of usability problems. By a “system modification,” I mean software that affects the operation of other software — potentially for the worse. The following procedure will help identify which such modifications you've installed. Don’t be alarmed by the complexity of these instructions — they’re easy to carry out and won’t change anything on your Mac.

     

    These steps are to be taken while booted in “normal” mode, not in safe mode. If you’re now running in safe mode, reboot as usual before continuing.

     

    Below are instructions to enter some UNIX shell commands. The commands are harmless, but they must be entered exactly as given in order to work. If you have doubts about the safety of the procedure suggested here, search this site for other discussions in which it’s been followed without any report of ill effects.

     

    Some of the commands will line-wrap or scroll in your browser, but each one is really just a single line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, and you can then either copy or drag it. The headings “Step 1” and so on are not part of the commands.

     

    Note: If you have more than one user account, Step 2 must be taken as an administrator. Ordinarily that would be the user created automatically when you booted the system for the first time. The other steps should be taken as the user who has the problem, if different. Most personal Macs have only one user, and in that case this paragraph doesn’t apply.

     

    Launch the Terminal application in any of the following ways:

     

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

     

    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

     

    ☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.

     

    When you launch Terminal, a text window will open with a line already in it, ending either in a dollar sign (“$”) or a percent sign (“%”). If you get the percent sign, enter “sh” and press return. You should then get a new line ending in a dollar sign.

     

    Step 1

     

    Triple-click the line of text below to select it:
    kextstat -kl | awk '!/com\.apple/{printf "%s %s\n", $6, $7}'
     
    Copy (command-C) the selected text to the Clipboard. Then click anywhere in the Terminal window and paste (command-V). Post the lines of output (if any) that appear below what you just entered. You can do that by copy-and-paste as well. Omit the final line ending in “$”. No typing is involved in this step.
        
    Step 2

     

    Repeat with this line:
    sudo launchctl list | sed 1d | awk '!/0x|com\.(apple|openssh|vix)|edu\.mit|org\.(amavis|apache|cups|isc|ntp|postfix|x)/{print $3}'
     
    This time, you'll be prompted for your login password, which you do have to type. It won't be displayed when you type it. You may get a one-time warning not to screw up. You don't need to post the warning.

     

    Note: If you don’t have a login password, you’ll need to set one before taking this step. If that’s not possible, skip to the next step.

     

    Step 3
    launchctl list | sed 1d | awk '!/0x|com\.apple|edu\.mit|org\.(x|openbsd)/{print $3}'
     
    Step 4
    ls -1A /e*/mach* {,/}L*/{Ad,Compon,Ex,Fram,In,Keyb,La,Mail/Bu,P*P,Priv,Qu,Scripti,Servi,Spo,Sta}* L*/Fonts 2> /dev/null
      
    Important: If you formerly synchronized with a MobileMe account, your me.com email address may appear in the output of the above command. If so, anonymize it before posting.

     

    Step 5
    osascript -e 'tell application "System Events" to get name of every login item' 2> /dev/null
     
    Remember, steps 1-5 are all copy-and-paste — no typing, except your password. Also remember to post the output.

     

    You can then quit Terminal.

  • 6. Re: My mac book pro (2.66Ghz Intel core i7 4Gb ram) crashes every time I open iPhoto, browse photos or videos from Finder and work with slides, this started after I upgraded to mountain lion, what can I do??
    sandrodoc Level 1 Level 1 (0 points)

    Step 1: com.kaspersky.kext.klif (2.2.1d19)

                com.kaspersky.kext.kimul.43 (43)

     

    I tried step 2 but when I enter my password nothing happens and if I go on to step 3 it tells me to try again with the password...

  • 7. Re: My mac book pro (2.66Ghz Intel core i7 4Gb ram) crashes every time I open iPhoto, browse photos or videos from Finder and work with slides, this started after I upgraded to mountain lion, what can I do??
    Linc Davis Level 10 Level 10 (117,700 points)

    Boot in safe mode. Back up all data, then uninstall Kaspersky according to the developer's instructions. Reboot and test.

  • 8. Re: My mac book pro (2.66Ghz Intel core i7 4Gb ram) crashes every time I open iPhoto, browse photos or videos from Finder and work with slides, this started after I upgraded to mountain lion, what can I do??
    sandrodoc Level 1 Level 1 (0 points)

    Done, but the problem still persists...

     

    Do you want me to post the error message??

     

    I did step 1 on the terminal as in your other post and the following line came up:

     

    com.kaspersky.kext.klif (2.2.1d19)

     

    so probably kaspersky is still causing the problem even after uninstall...

  • 9. Re: My mac book pro (2.66Ghz Intel core i7 4Gb ram) crashes every time I open iPhoto, browse photos or videos from Finder and work with slides, this started after I upgraded to mountain lion, what can I do??
    Linc Davis Level 10 Level 10 (117,700 points)

    Did you reboot after uninstalling Kaspersky? If you did, then you have not uninstalled it, and you will never uninstall it unless you do one of two things: follow the developer's instructions, or do a clean reinstallation of OS X after backing up and erasing the boot volume.

  • 10. Re: My mac book pro (2.66Ghz Intel core i7 4Gb ram) crashes every time I open iPhoto, browse photos or videos from Finder and work with slides, this started after I upgraded to mountain lion, what can I do??
    sandrodoc Level 1 Level 1 (0 points)

    Ok, unistalled kaspersky again and this time that string on step one is gone, I can now open Iphoto but while browsing photos or videos (even on the web now) the mac crashes.

    I managed to get through step 2 and this is what comes up:

     

    com.onda-mwxxx.zerocd

    com.microsoft.office.licensing.helper

    com.adobe.fpsaud

    cn.com.onda.PPPMonitor.plist

    MacBook-Pro-di-Alessandro:~ Alessandro$

     

    step 3:

    com.epson.ews.launcher

    cn.com.zte.usbswapper.plist

    com.macpaw.CleanMyMac.volumeWatcher

    com.macpaw.CleanMyMac.trashSizeWatcher

    com.macpaw.CleanMyMac.helperTool

    com.adobe.ARM.925793fb327152fd34795896fa1fb9ffa268b2a852256fe56609efa3

    MacBook-Pro-di-Alessandro:~ Alessandro$

     

    step 4:

    /Library/Components:

     

     

    /Library/Extensions:

     

     

    /Library/Frameworks:

    AEProfiling.framework

    AERegistration.framework

    AudioMixEngine.framework

    EpsonInformationService.framework

    HPDeviceModel.framework

    HPPml.framework

    HPServicesInterface.framework

    HPSmartPrint.framework

    HPSmartX.framework

    NyxAudioAnalysis.framework

    PluginManager.framework

    TSLicense.framework

    iLifeFaceRecognition.framework

    iLifeKit.framework

    iLifePageLayout.framework

    iLifeSQLAccess.framework

    iLifeSlideshow.framework

    iTunesLibrary.framework

     

     

    /Library/Input Methods:

     

     

    /Library/Internet Plug-Ins:

    .DS_Store

    AdobePDFViewer.plugin

    DirectorShockwave.plugin

    Disabled Plug-Ins

    Flash Player.plugin

    Flip4Mac WMV Plugin.plugin

    Flip4Mac WMV Plugin.webplugin

    JavaAppletPlugin.plugin

    Quartz Composer.webplugin

    QuickTime Plugin.plugin

    SharePointBrowserPlugin.plugin

    SharePointWebKitPlugin.webplugin

    Silverlight.plugin

    flashplayer.xpt

    iPhotoPhotocast.plugin

    nsIQTScriptablePlugin.xpt

     

     

    /Library/Keyboard Layouts:

     

     

    /Library/LaunchAgents:

    cn.com.onda.usbswapper.plist

    com.epson.ews.launcher.plist

     

     

    /Library/LaunchDaemons:

    cn.com.onda.PPPMonitor.plist

    com.adobe.fpsaud.plist

    com.microsoft.office.licensing.helper.plist

    com.onda-mwxxx.zerocd.plist

     

     

    /Library/PhonePlugins:

    Nokia_N8_2v0.phoneplugin

     

     

    /Library/PreferencePanes:

    Flash Player.prefPane

    Flip4Mac WMV.prefPane

     

     

    /Library/PrivilegedHelperTools:

    com.microsoft.office.licensing.helper

     

     

    /Library/QuickLook:

    GBQLGenerator.qlgenerator

    iBooksAuthor.qlgenerator

    iWork.qlgenerator

     

     

    /Library/QuickTime:

    AppleIntermediateCodec.component

    AppleMPEG2Codec.component

    Flip4Mac WMV Advanced.component

    Flip4Mac WMV Export.component

    Flip4Mac WMV Import.component

     

     

    /Library/ScriptingAdditions:

     

     

    /Library/Spotlight:

    GBSpotlightImporter.mdimporter

    LogicPro.mdimporter

    Microsoft Office.mdimporter

    iBooksAuthor.mdimporter

    iWork.mdimporter

     

     

    /Library/StartupItems:

    HP IO

    HP Trap Monitor

     

     

    /etc/mach_init.d:

     

     

    /etc/mach_init_per_login_session.d:

     

     

    /etc/mach_init_per_user.d:

     

     

    Library/Address Book Plug-Ins:

    SkypeABDialer.bundle

    SkypeABSMS.bundle

     

     

    Library/Fonts:

     

     

    Library/Input Methods:

    .localized

     

     

    Library/Internet Plug-Ins:

     

     

    Library/Keyboard Layouts:

     

     

    Library/LaunchAgents:

    com.adobe.ARM.925793fb327152fd34795896fa1fb9ffa268b2a852256fe56609efa3.plist

    com.apple.AddressBook.ScheduledSync.PHXCardDAVSource.1098FDE5-06AE-40A6-95E1-417 6ADE4E0BF.plist

    com.apple.FolderActions.enabled.plist

    com.apple.FolderActions.folders.plist

    com.macpaw.CleanMyMac.helperTool.plist

    com.macpaw.CleanMyMac.trashSizeWatcher.plist

    com.macpaw.CleanMyMac.volumeWatcher.plist

     

     

    Library/PreferencePanes:

    Growl.prefPane

    Perian.prefPane

     

     

    Library/QuickTime:

    AC3MovieImport.component

    Perian.component

     

     

    LimeWire/Incomplete:

    MacBook-Pro-di-Alessandro:~ Alessandro$

     

    step 5:

    GrowlHelperApp, iTunesHelper, Dropbox

    MacBook-Pro-di-Alessandro:~ Alessandro$

  • 11. Re: My mac book pro (2.66Ghz Intel core i7 4Gb ram) crashes every time I open iPhoto, browse photos or videos from Finder and work with slides, this started after I upgraded to mountain lion, what can I do??
    Linc Davis Level 10 Level 10 (117,700 points)

    Please read this whole message carefully, especially the warnings, before doing anything.

    1. The changes to your configuration suggested here should be considered provisional; they may not solve your problem, or they may remove functionality that you find useful. If a third-party system modification that you want to keep is causing the problem, seek help from its developer.

    2. WARNING: Back up all data now if you haven’t already done so. Before proceeding, you must be sure you can restore your system to its present state, even if it becomes unbootable. If you’re not sure you can do that, STOP — DON’T CHANGE ANYTHING. If you’re dissatisfied with the results of the procedure suggested below, restore from your backup. I will not be responsible for the consequences, and I will not be able to help, if you ignore this warning.

    3. You should either remove or update the following system modification(s), if an update is available from the developer:

    N/A

    and definitely remove at least the following:

    † CleanMyMac

    Onda and ZTE software

    4. Whatever you remove must be removed completely, and (unless otherwise specified in this message) the only way to do that is to use the uninstallation tool, if any, provided by the third-party developers, or to follow their instructions. If the software has been incompletely removed, you may have to re-download or even reinstall it in order to finish the job. I can't be more specific, because I don't install such things myself. Please do your own research.

    Here are some general guidelines to get you started. Suppose you want to remove something called “BrickYourMac.” First, consult the product's Help menu, if there is one, for instructions. Finding none there, look on the developer's website, say www.brickyourmac.com. (That may not be the actual name of the site; if necessary, search the web for the product name.) If you don’t find anything on the website or in your search, email the developer. While you're waiting for a response, download BrickYourMac.dmg and open it. There may be an application in there such as “Uninstall BrickYourMac.” If not, open “BrickYourMac.pkg” and look for an Uninstall button.

    Again, please don't ask me to do this research for you. You can do it better than I can, because I haven't installed the product and I may not even know what it is.

    If you can’t remove software in any other way, you’ll have to erase your boot volume and perform a clean reinstallation of OS X. Never install any third-party software unless you're sure you know how to uninstall it; otherwise you may create problems that are very hard to solve.

    WARNING: Trying to remove complex system modifications by hunting for files by name often will not work and may make the problem worse. The same goes for "utilities" that purport to remove software.

    5. I recommend that you never reinstall the modifications marked with a dagger (†) above, if any. If your problem is resolved after uninstalling all the above modifications and rebooting, but you still want to use some of those not marked with a dagger, you can experiment with putting them back, one at a time, testing carefully after each step. Keep in mind that system modifications may be incompatible with each other or with future OS X updates, so it may not be clear which one is at fault.

    6. If you still have problems after making the suggested changes and rebooting, post again. Remember: if you don’t like the results of this procedure, you can undo it by restoring from the last backup you made before you started.