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iMac - Panic Error & Failed Reinstall

315 Views 10 Replies Latest reply: Jan 3, 2013 12:55 PM by WZZZ RSS
udbmello2 Level 1 Level 1 (0 points)
Currently Being Moderated
Jan 3, 2013 5:50 AM

Let's start with...I've been using Apple for 5 years but I am novice to operating system procedures and completely ignorant to a vast amount of technical terms.

 

It all started with a bad update. I got a panic error.  I went online, found some info and booted in safe mode to perform a re-install. (Came with Leopard, upgraded to Lion but not Mountain Lion).

 

I let the install go overnight and at 3pm the next day, it was still on the same screen: grey, icon spinning & the universal "no" symbol prominently displayed where the Apple Icon would be.

 

I shut it down by holding the power key because after 20 hours...yeah I figured it was long enough.

 

Now - I can no longer boot in safe mode. Upon the attempt, it goes back to the no symbol.

 

I have never had a Kernel Panic before.

 

I have my original software, am hardlined to the internet and have not backed up.  What do I do now?

iMac, Mac OS X (10.6.4)
  • rkaufmann87 Level 8 Level 8 (40,530 points)
    Currently Being Moderated
    Jan 3, 2013 5:53 AM (in response to udbmello2)

    Please post the complete Kernel Panic report. You can find instructions by reading How to log a kernel panic

  • rkaufmann87 Level 8 Level 8 (40,530 points)
    Currently Being Moderated
    Jan 3, 2013 6:50 AM (in response to udbmello2)

    I will not help you if you do not follow instructions. Please re-read my first post and click the link for instructions.

  • rkaufmann87 Level 8 Level 8 (40,530 points)
    Currently Being Moderated
    Jan 3, 2013 7:50 AM (in response to udbmello2)

    Part of the problem is you are not following instructions. The isntructions clearly say:

     

    If a kernel panic occurs, information is added to a log file in the folder /Library/Logs/DiagnosticReports (Mac OS X v10.6), or /Library/Logs/PanicReporter (Mac OS X v10.5). 

    The name of each log file in this location includes the date and time when the kernel panic was logged.

     

    To get to that path you need to know how to use Finder! What you do is open Finder - Go Menu - Click the Go to.... and copy and paste /Library/Logs/DiagnosticReports and click enter. This will take you to that  path, locate the last Kernel report and copy and  paste it. If you cannot do that then you will need to take the machine in for service.

  • WZZZ Level 6 Level 6 (11,875 points)
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    Jan 3, 2013 8:02 AM (in response to udbmello2)

    I'll try to help you with this minus all the admonitions. Open Console in Utilities (Utilities is in your Applications Folder; click the triangle to open Utilities), then navigate to /Library/Logs/Diagnostic Reports. Find the log that says panic.log and copy/paste it here.

  • WZZZ Level 6 Level 6 (11,875 points)
    Currently Being Moderated
    Jan 3, 2013 8:48 AM (in response to udbmello2)

    It all started with a bad update. I got a panic error.  I went online, found some info and booted in safe mode to perform a re-install. (Came with Leopard, upgraded to Lion but not Mountain Lion).

    What were you reinstalling? If you had to go online for that, I'm assuming it was Lion, not Leopard. Sounds like reinstalling via internet recovery failed miserably. It certainly is a miserable way to go about reinstalling.

     

    Not sure this will help, but see if it will boot into single user mode, Cmd-S at the chime.

     

    Then follow the directions for Use fsck if necessary

     

    http://support.apple.com/kb/TS1417

  • WZZZ Level 6 Level 6 (11,875 points)
    Currently Being Moderated
    Jan 3, 2013 12:55 PM (in response to udbmello2)

    Unfortunately, unless someone else comes along with a better idea, I have the feeling you are going to have to do a clean install and return to Snow Leopard (which you probably have from when you first installed Lion), update back to 10.6.7 in order to get into the App Store, and then reinstall Lion.

     

    I don't want to rub it in--I know you're already in deep sh**-- but you were skating on very thin ice all along not having a backup to restore.

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