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Can't access my apple ID account

1380 Views 1 Reply Latest reply: Jan 3, 2013 8:41 AM by Winston Churchill RSS
BrookesyUK Level 1 Level 1 (0 points)
Currently Being Moderated
Jan 3, 2013 8:29 AM

For some reason some time ago my Apple ID stopped working. When wanting to reset the password it says my security questions are wrong and the e-mail address for the password reset link is no longer in use. Please help!

  • Winston Churchill Level 10 Level 10 (81,650 points)
    Currently Being Moderated
    Jan 3, 2013 8:41 AM (in response to BrookesyUK)

    Welcome to the Apple Community.

     

    Start here (change country if necessary) and navigate to 'Password and Security', reset your security questions using the link provided, you will receive an email to your rescue address, use the link in the email and reset your security questions.

     

    If that doesn't help, you don't receive a reset email or you don't have a rescue address, you should contact AppleCare who will initially try to assist you with a reset email or if unsuccessful will pass you to the security team to reset your security questions for you.

     

    If you are in a region that doesn't have international telephone support try contacting Apple through iTunes Store Support.

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