10 Replies Latest reply: Jan 3, 2013 12:55 PM by WZZZ
udbmello2 Level 1 Level 1 (0 points)

Let's start with...I've been using Apple for 5 years but I am novice to operating system procedures and completely ignorant to a vast amount of technical terms.

 

It all started with a bad update. I got a panic error.  I went online, found some info and booted in safe mode to perform a re-install. (Came with Leopard, upgraded to Lion but not Mountain Lion).

 

I let the install go overnight and at 3pm the next day, it was still on the same screen: grey, icon spinning & the universal "no" symbol prominently displayed where the Apple Icon would be.

 

I shut it down by holding the power key because after 20 hours...yeah I figured it was long enough.

 

Now - I can no longer boot in safe mode. Upon the attempt, it goes back to the no symbol.

 

I have never had a Kernel Panic before.

 

I have my original software, am hardlined to the internet and have not backed up.  What do I do now?


iMac, Mac OS X (10.6.4)
  • 1. Re: iMac - Panic Error & Failed Reinstall
    rkaufmann87 Level 8 Level 8 (42,145 points)

    Please post the complete Kernel Panic report. You can find instructions by reading How to log a kernel panic

  • 2. Re: iMac - Panic Error & Failed Reinstall
    udbmello2 Level 1 Level 1 (0 points)

    IMG_2412.JPG

  • 3. Re: iMac - Panic Error & Failed Reinstall
    rkaufmann87 Level 8 Level 8 (42,145 points)

    I will not help you if you do not follow instructions. Please re-read my first post and click the link for instructions.

  • 4. Re: iMac - Panic Error & Failed Reinstall
    udbmello2 Level 1 Level 1 (0 points)

    I'm sorry, I read it but I don't know how to get to a command prompt - or if I can. I cannot get into safe mode. Someone please help.

  • 5. Re: iMac - Panic Error & Failed Reinstall
    rkaufmann87 Level 8 Level 8 (42,145 points)

    Part of the problem is you are not following instructions. The isntructions clearly say:

     

    If a kernel panic occurs, information is added to a log file in the folder /Library/Logs/DiagnosticReports (Mac OS X v10.6), or /Library/Logs/PanicReporter (Mac OS X v10.5). 

    The name of each log file in this location includes the date and time when the kernel panic was logged.

     

    To get to that path you need to know how to use Finder! What you do is open Finder - Go Menu - Click the Go to.... and copy and paste /Library/Logs/DiagnosticReports and click enter. This will take you to that  path, locate the last Kernel report and copy and  paste it. If you cannot do that then you will need to take the machine in for service.

  • 6. Re: iMac - Panic Error & Failed Reinstall
    WZZZ Level 6 Level 6 (12,225 points)

    I'll try to help you with this minus all the admonitions. Open Console in Utilities (Utilities is in your Applications Folder; click the triangle to open Utilities), then navigate to /Library/Logs/Diagnostic Reports. Find the log that says panic.log and copy/paste it here.

  • 7. Re: iMac - Panic Error & Failed Reinstall
    udbmello2 Level 1 Level 1 (0 points)

    Gentlemen (presumably), I do not think either of you understand. I CANNOT get into the computer's desktop therefore I can neither open utilities, nor log the panic kernel. Can either of you tell me how to get to the desktop because I just get a screen with a circle and a line through the circle (universal symbol for "no").

     

    Please excuse me if I did not clearly indicate that I CANNOT get to the desktop or command prompt.

  • 8. Re: iMac - Panic Error & Failed Reinstall
    WZZZ Level 6 Level 6 (12,225 points)

    It all started with a bad update. I got a panic error.  I went online, found some info and booted in safe mode to perform a re-install. (Came with Leopard, upgraded to Lion but not Mountain Lion).

    What were you reinstalling? If you had to go online for that, I'm assuming it was Lion, not Leopard. Sounds like reinstalling via internet recovery failed miserably. It certainly is a miserable way to go about reinstalling.

     

    Not sure this will help, but see if it will boot into single user mode, Cmd-S at the chime.

     

    Then follow the directions for Use fsck if necessary

     

    http://support.apple.com/kb/TS1417

  • 9. Re: iMac - Panic Error & Failed Reinstall
    udbmello2 Level 1 Level 1 (0 points)

    Thank you WZZZ. I now get a screen that says "Still waiting for root device" and re: fsck it says it has finished successfully for lvg (string of numbers & letters). That "no" symbol has appeared through the black screen. Am I screwed?

  • 10. Re: iMac - Panic Error & Failed Reinstall
    WZZZ Level 6 Level 6 (12,225 points)

    Unfortunately, unless someone else comes along with a better idea, I have the feeling you are going to have to do a clean install and return to Snow Leopard (which you probably have from when you first installed Lion), update back to 10.6.7 in order to get into the App Store, and then reinstall Lion.

     

    I don't want to rub it in--I know you're already in deep sh**-- but you were skating on very thin ice all along not having a backup to restore.