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Cracked iPad screen/ help

712 Views 15 Replies Latest reply: Jan 4, 2013 4:38 AM by ckuan RSS
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Mpennock Calculating status...
Currently Being Moderated
Mar 10, 2012 8:00 PM

What to do?

iPad 2
  • Skydiver119 Level 7 Level 7 (20,305 points)
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    Mar 10, 2012 8:03 PM (in response to Mpennock)

    Either take it to an Apple store and have them look at it. Out of Warranty repairs start at $269 and go up depending on which model you have. You can take it to a non-authorized place but doing so will void any remainder of your factory warranty that you may have left.

  • Nep19 Calculating status...
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    Jan 3, 2013 2:23 PM (in response to Mpennock)

    Void the warranty. It is absolutely worthless anyway. I have had my iPad 2 for 3 months, dropped a quarter on the screen from 6 inches and it cracked. I took it to the apple store and the cheapest option, only option actually, was $250. I bought my iPad for $350 at a SAMs club. Absolutely ridiculous. My advice, take it to somewhere to fix it. Or sell it on eBay and get a new one. Even that option is cheaper than the joke of customer service they have at apple.

     

    Great products, terrible customer help.

  • ckuan Level 6 Level 6 (19,850 points)
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    Jan 3, 2013 2:27 PM (in response to Nep19)

    Just join in ASC for this remarks. Great products, careless and terrible customer.

  • Texas Mac Man Level 8 Level 8 (44,230 points)
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    Jan 3, 2013 2:59 PM (in response to Mpennock)

    Apple's Limited Warranty http://www.apple.com/legal/warranty/ for iPad excludes coverage for damage resulting from accident, disassembly, unauthorized service and unauthorized modifications.

     

    Out-of-Warranty Service

         If you own an iPad that is ineligible for warranty service but is eligible for Out-of-Warranty (OOW) Service, Apple will replace your iPad with an iPad that is new or equivalent to new in both performance and reliability for the Out-of-Warranty Service fee listed below.    

     

    iPad modelOut-of-Warranty Service Fee
    iPad mini$219
    iPad 3rd, 4th generation$299
    iPad 2, iPad$249

    Certain damage is ineligible for out-of-warranty service, including catastrophic damage, such as the device separating into multiple pieces, and inoperability caused by unauthorized modifications. However, an iPad that has failed due to contact with liquid may be eligible for out-of-warranty service. See http://support.apple.com/kb/index?page=servicefaq&geo=United_States&product=ipad

     

     

    Make a Genius Bar Reservation

    http://www.apple.com/retail/geniusbar/

     

    You may can get the iPad repaired at 3rd party repair sources for less $, however, any remaining Apple warranty will be voided.

     

    iPad Repair & Screen Replacement Services

    http://www.ifixyouri.com/16-ipad-repairs

     

    RepairZoom iPad Repair

    http://www.repairzoom.com/ipad-repair.html

     

    Mission Repair

    http://www.missionrepair.com/Apple_iPad_Repair_Services_s/431.htm

     

    iGadgetResQ

    http://www.igadgetresq.com/ipad-repair/

     

     Cheers, Tom

  • Jack From Southend-On-Sea ASPV Level 1 Level 1 (15 points)
    Currently Being Moderated
    Jan 4, 2013 4:59 AM (in response to Mpennock)

    Hello Mpennock,

     

    How old is your iPad? Is it still within its warranty? If so just take it in to your nearest Apple Store and discuss it with the geniuses they may replace the screen for free.

     

    Jack

     

    <Edited by Host>

  • ckuan Level 6 Level 6 (19,850 points)
    Currently Being Moderated
    Jan 3, 2013 3:11 PM (in response to Jack From Southend-On-Sea ASPV)

    Dream on.

  • Nep19 Level 1 Level 1 (0 points)
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    Jan 3, 2013 3:25 PM (in response to ckuan)

    No help. Not a YouTube comments page.

  • ckuan Level 6 Level 6 (19,850 points)
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    Jan 3, 2013 3:33 PM (in response to Nep19)

    This is about cracked screen. Do you have a technical question or something to contribute?.

  • Nep19 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 3, 2013 4:23 PM (in response to ckuan)

    I do not recall your contribution to the thread. And I've thoroughly read your thoughtful comments. You've responded only as to though you've taken the comments and made them personal for no reason.

     

    My contribution was to avoid the apple store, because they do not offer help without paying close to the same amount of money as a new iPad. It's cheaper and just as effective to use a separate outside repair shop.

  • ckuan Level 6 Level 6 (19,850 points)
    Currently Being Moderated
    Jan 3, 2013 4:54 PM (in response to Nep19)

    You have cracked your iPad on your own account but demands that you can have it replaced/repaired for free and you also recommend taking it somewhere else for repair.

    Do you know if the repair was no good from someehere else you have void all options from Apple and this forum.

    You call that your contribution?

     

    Nep19 wrote:

     

    I do not recall your contribution to the thread. And I've thoroughly read your thoughtful comments. You've responded only as to though you've taken the comments and made them personal for no reason.

    No, it's not personal but your contribution seems more like it. Why don't you man up, you broke it, you pay for it. Isn't that simple.

    Just so that you know here the warranty statement

    http://www.apple.com/legal/warranty/

  • Nep19 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 3, 2013 5:40 PM (in response to ckuan)

    People purchase products, not only for the quality, but also the forgiving customer service. Accidents obviously happen, considering a cracked LCD happened to the user who started this thread and myself. I dropped a quarter from 6 inches, it ended up being a $250 accident.

     

    I have read and am familiar with the warranty. I can quote it if you'd like, but that would be redundant. The point of this thread is to provide options to users so that they can decide for themselves. I know that it voids the warranty. The warranty, if you read it, is voided by most of the incidents that can happen to your apple product. I disagree with the warranty in its entirety. The Genius Bar made the suggestion that if $250 was too expensive, then to look into an outside repair shop.

     

    This is pointless and does not help mpennock. You can continue if it makes you feel better, but just know that you aren't always the only person who has a correct answer for somebody's issue.

  • ckuan Level 6 Level 6 (19,850 points)
    Currently Being Moderated
    Jan 3, 2013 6:27 PM (in response to Nep19)

    I've said what I wanted to say. You are familiar with the warranty great, so why all this whinning?

     

    Nep19 wrote:

     

    This is pointless and does not help mpennock. You can continue if it makes you feel better, but just know that you aren't always the only person who has a correct answer for somebody's issue.

    I didn't answer at all since the correct answer was already provided by Skydiver and Texas Mac Man.

    What your point?

  • Nep19 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 3, 2013 10:52 PM (in response to ckuan)

    Whining? Complain about it however you want to. You didn't say anything. The correct answer was provided by whoever allows mcpennock the cheapest and best solution to his or her problem.

  • Nep19 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 3, 2013 10:55 PM (in response to ckuan)

    If you didn't answer at all then why are you posting. I didn't hear skydiver or Texas Mac man say a word after their posts. Your profile says you don't even have an iPad.

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