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Double Billing

107 Views 3 Replies Latest reply: Jan 3, 2013 5:26 PM by Chris CA RSS
beal2 Calculating status...
Currently Being Moderated
Jan 3, 2013 4:04 PM

My daughter got a lot of itune gift cards for Christmas.  She loaded them into her Ipod and starting buying things.  It took it out of her account plus my bank account.  How on earth can I fix this!!!!  Isn't that double billing???

iPod touch
  • pberk Level 2 Level 2 (240 points)
    Currently Being Moderated
    Jan 3, 2013 4:54 PM (in response to beal2)

    On the invoice that Apple emails out weekly showing the charges, there is a link to "Report a Problem" - they are very helpful....

  • AnaMusic Level 9 Level 9 (55,295 points)
    Currently Being Moderated
    Jan 3, 2013 4:56 PM (in response to beal2)

    beal2 wrote:

     

    My daughter got a lot of itune gift cards for Christmas.  She loaded them into her Ipod and starting buying things.  It took it out of her account plus my bank account.  How on earth can I fix this!!!!  Isn't that double billing???

     

    Depends what she bought. Some items can only be purchased via Credit Card.

     

    If you believe there is an issue...

     

    Contact iTunes Customer Service and request assistance

     

    Use this Link  >  Apple  Support  iTunes Store  Contact

  • Chris CA Level 9 Level 9 (73,485 points)
    Currently Being Moderated
    Jan 3, 2013 5:26 PM (in response to beal2)

    Remove your CC from her account.

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