Currently Being ModeratedJan 4, 2013 12:55 AM (in response to Adam4st)
It's possible there could be something wrong with the machine so taking it back (you have a warranty) is the sensible thing to do. I very much doubt reasonable parents would see this as more than protecting their (your?) investment. And even if the problem is largely one of your inexperience, the store should still check it out and offer some level of guidance.
Message was edited by: seventy one
Currently Being ModeratedJan 4, 2013 2:33 AM (in response to Adam4st)
You have 14 days from date of purchase to return it for a full refund. Depending on when your parents bought it you may still be in that time period. If so I suggest you return it and get another. It should not be like that.
If that time period has expired then the only thing you can do is take it in for service. They may still replace it with one that works correctly. That is up to Apple and the place you bought it.