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iPhone 5 wifi issues

1439482 Views 4,653 Replies Latest reply: Apr 5, 2014 1:09 PM by intuitionist RSS Branched to a new discussion.
  • Sk8Dreams Level 3 Level 3 (840 points)
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    Jan 4, 2013 5:39 PM (in response to mikeua69)

    I haven't looked into downgrading the firmware yet, and it's just as well.  Alas, it doesn't seem to be a router problem for me.  I had exactly the same problem with the EnGenius router.  Farther than about 10 feet, and nothing goes either direction, though the phone still thinks it's connected.  Guess I'm not running out and buying a new router.  What really bums me out is that I think I"m going to have to take this to an Apple store, or worse yet, send it back to AT&T.  Anyone know if the Apple store will exchange it when I bought it via AT&T?

  • mikeua69 Calculating status...
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    Jan 4, 2013 6:04 PM (in response to Sk8Dreams)

    They should give you a new one. I ordered mine through Verizon and got a new one there.

  • John Capra Level 1 Level 1 (10 points)
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    Jan 4, 2013 6:12 PM (in response to Sk8Dreams)

    For what it's worth, I set up a new "nest" thermostat over the weekend and was having issues accessing it over the internet so went on their support site to look up wifi issues (turns out it was a server issue on their side).  When i got the part about 'unsupported routers' there was a whole list of Netgear models that were on the list. 

     

    I'm using a time capsule with my iphone 5 and have issues but do now believe that there is something non-standard with the way netgears communicate over wifi. This may be in addition to the iphone issues, or a completely seperate issue that is making the overall wifi problem appear larger but thought this was interesting.  I'd be interested to know what these all have in comomon.

     

    Heres's the link at nest.com:

     

    http://support.nest.com/article/Unsupported-Wi-Fi-Access-Points

  • Sk8Dreams Level 3 Level 3 (840 points)
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    Jan 4, 2013 6:18 PM (in response to mikeua69)

    mike - you're saying I have to go through AT&T?  A nightmare.  I may just give the phone back to them and stick with my 4, which I really love.

  • Patsywright Level 1 Level 1 (0 points)
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    Jan 4, 2013 7:14 PM (in response to Sk8Dreams)

    Call Apple and they will make you app. At your Apple store. They will give you a new iPhone. I got my iPhone 5 from Verizon called Apple and went to the Apple store two times for 2 iPhone 5 this one works better than the first two but still not right. Hoping Apple will fixes soon. Got my first iphone on Sep 21 2012.

  • mikeua69 Level 1 Level 1 (0 points)
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    Jan 4, 2013 7:38 PM (in response to Sk8Dreams)

    No you can go to the apple store. That's what I did.

  • Michael Butler2 Level 1 Level 1 (15 points)
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    Jan 4, 2013 11:31 PM (in response to amandajaynep123)

    Just over 3 weeks from new.....

  • Raditya surya danu Calculating status...
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    Jan 5, 2013 3:31 AM (in response to tobifs)

    I've the black iphone 5 32gb ios 6.02, in the begining i heve the problem on wifi for the unstable speed, but after change the setting on wifi from the phone change proxy to auto the speed extreamly work fine, but when i watch on you tube it seems have freeze and once again the speed test is normal, i thing this is a sofeware issue, hope aaple can fix this ASAP

  • Glenn_Ha Calculating status...
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    Jan 5, 2013 4:31 AM (in response to John Capra)

    I see people are emphasising Netgear routers as a source for problems. But even thoug it might be the case I experience the same problem with Cisco Linksys routers, older Linksys (before Cisco bought them), Thomson, Dlink and others.

     

    The other thing mentioned is channelwidth and channel choices. This has always been a issue with all wireless networks but what differs here is that iPhone 4+4S works without problems where iPhone 5 dont. And you cant ask every airport, hotel and company to upgrade theire routers because of iP5/iOS6 (if that would solve something).

     

    I myeself have experienced the problem more often when BT is used aswell and the antenna design and support for comunication technologies in the device is more complex than ever.

  • Glenn_Ha Level 1 Level 1 (0 points)
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    Jan 5, 2013 4:45 AM (in response to Glenn_Ha)

    Can the time where the edit button in the forum disappear be adjusted? I didn't have time to do spell checking before it was gone.

  • JimHdk Level 7 Level 7 (21,555 points)
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    Jan 5, 2013 5:18 AM (in response to mikeua69)

    mikeua69 wrote:

     

    Day two with my replacement phone and I am still having issues with home wifi. Sometimes it works fine and sometimes not at all or really slow. At least this phone will work on my work wifi. There are obviously still issues with the iPhone 5 and wifi.

    It works with your work WiFi but not at home and you think your iPhone has a problem??

     

    Check for an update to the firmware in your WiFi router on the manufacturer's support Web page. If your router is no longer supported get a new router.

  • mikeua69 Level 1 Level 1 (0 points)
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    Jan 5, 2013 5:21 AM (in response to JimHdk)

    I already have checked my router.  Considering that my other five devices work perfectly fine, it's not a router issue. 

  • JimHdk Level 7 Level 7 (21,555 points)
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    Jan 5, 2013 5:23 AM (in response to Glenn_Ha)

    Glenn_Ha wrote:

     

    Can the time where the edit button in the forum disappear be adjusted? I didn't have time to do spell checking before it was gone.

    No.

  • German Wiernik1 Calculating status...
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    Jan 5, 2013 5:44 AM (in response to tobifs)

    I have the same problem as most of you, when the WiFi signal down a line, the wifi connection is lost despite stating that there is a connection, it happens to me in my house, in my office and in the areas they have free WIFI signal. Presumably a smarthphone gives you the freedom of movement so I don't see why is necessary to change the parameters of the routers.The iphone 4 for my wife works correctly in all the areas of my home and the iphone 5 (6.0.2) los the signal at two meters from the router, Apple has to admit that there is a fault in the antenna , today I will go to the store for a replacement.

  • Glenn_Ha Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 5, 2013 5:47 AM (in response to JimHdk)

    JimHdk wrote:

    It works with your work WiFi but not at home and you think your iPhone has a problem??

     

    Check for an update to the firmware in your WiFi router on the manufacturer's support Web page. If your router is no longer supported get a new router.

    How do you tell the companies, shops, airport, hotel, train, trainstations, bus etc. to do this?

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