4 Replies Latest reply: Jan 5, 2013 6:48 AM by sig
maplefox0807 Level 1 Level 1 (0 points)

When I want to install some software, only display"please wait",I cannot download and update anyone! Please,help me!!!!

  • 1. Re: why I can not download and update software from App store?
    sig Level 8 Level 8 (35,770 points)

    So you went to the App Store and clicked on Updates. It started checking for updates and found you have some. You then clicked on Update and then what happened?

  • 2. Re: why I can not download and update software from App store?
    sapper Level 1 Level 1 (70 points)

    Hi maplefox, it would be  a great help to the communities if you were to include:

     

    1: the equipment you're using and any software you're currently running

     

    2; a brief synopsis of what apps or software you're trying to download.

     

    At the bottom of any community members' replies it will have a brief list of the equipment they have and whatever software they're running.

     

    Could you please be more concise with the details of what you are trying to do, and we are more than happy to help. Even more experienced members have problems from time to time.

     

    It would also help if you could take a screenshot to illustrate what you are experiencing.

    To do that, if you are using a keyboard, press 'Command', 'shift' and '4'. A 'crosshair' looking like a gunsight will appear on your screen. With your mouse, or trackpad, finger depressed, move the crosshair to the onscreen image, move the crosshair across (from the top left corner) and drag down (to the bottom right corner) until you've covered the area you want to show and just release your finger. the screen shot will appear on your screen. To show it as part of your query page, click on the camera icon and a window will appear asking you to choose an image or file. Click on the screen shot, and then click on 'Insert. Job done.

  • 3. Re: why I can not download and update software from App store?
    maplefox0807 Level 1 Level 1 (0 points)

    Click the "Install"button,the button to "pause",and display"please wait".Then I can do nothing.

  • 4. Re: why I can not download and update software from App store?
    sig Level 8 Level 8 (35,770 points)

    Lets clarify. You click "Install" and then what?