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I cannot download dmg files

3658 Views 23 Replies Latest reply: Jan 5, 2013 9:04 AM by Hal Frederick RSS
  • DT Producer Calculating status...
    Currently Being Moderated
    Jul 29, 2012 8:02 PM (in response to Hal Frederick)

    Hi guys,

     

    Just for those who still got these problem (which I guess very common as you could see on google search).

     

    In my case, I realized that speeddownload plugin is still hidden in Library/Internet Plug-ins. Trash it and restart Safari my problem solved.

     

    Good luck!

  • maranzintosh Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 12, 2012 5:05 PM (in response to Hal Frederick)

    Hello I had the exact problem for about 6 months, then i discovered it was a firefox pulgin:

     

    iGetter

     

    Maybe it wasn't your problem, but since i ended up here for mine, i hope it can help someone!

  • ~Bee Level 7 Level 7 (30,580 points)
    Currently Being Moderated
    Sep 12, 2012 6:58 PM (in response to maranzintosh)

    Thank you maranzintosh, and DT --

     

    It is really great that you took the time to post your solutions here.  I'm sure it's going to help many, many readers here, looking for solutions.

     

    Two thumbs up!

  • espie77 Calculating status...
    Currently Being Moderated
    Dec 16, 2012 5:46 AM (in response to Linc Davis)

    Linc Davis

     

    Wondered if you might be able to give me advice.  I'm also getting a black screen when trying to dowload files in Safari (currently trying to download dmg (Skype), express VPN (zip) and MacTVPro and none of them work).  I'm not a computer expert but have tried to follow the advice above and it hasn't worked.

     

    Here's a sample from my activity monitor on my computer, is there anything you can suggest?  Thanks in advance for any support you can give.

     

    Sampling process 240 for 3 seconds with 1 millisecond of run time between samples

    Sampling completed, processing symbols...

    Analysis of sampling Safari (pid 240) every 1 millisecond

    Process:         Safari [240]

    Path:            /Applications/Safari.app/Contents/MacOS/Safari

    Load Address:    0x10fae0000

    Identifier:      com.apple.Safari

    Version:         5.1.7 (7534.57.7)

    Build Info:      WebBrowser-7534057007000000~2

    Code Type:       X86-64 (Native)

    Parent Process:  launchd [229]

     

    Date/Time:       2012-12-16 13:35:59.998 +0000

    OS Version:      Mac OS X 10.7.5 (11G56)

    Report Version:  7

     

    Call graph:

        2847 Thread_1338   DispatchQueue_1: com.apple.main-thread  (serial)

        + 2847 ???  (in Safari)  load address 0x10fae0000 + 0xf24  [0x10fae0f24]

        +   2847 SafariMain  (in Safari) + 197  [0x7fff8d6d7073]

        +     2847 NSApplicationMain  (in AppKit) + 867  [0x7fff8eca4eac]

        +       2847 -[NSApplication run]  (in AppKit) + 470  [0x7fff8ea289b9]

        +         2847 -[BrowserApplication nextEventMatchingMask:untilDate:inMode:dequeue:]  (in Safari) + 171  [0x7fff8d5227d9]

        +           2847 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:]  (in AppKit) + 135  [0x7fff8ea2c07d]

        +             2847 _DPSNextEvent  (in AppKit) + 659  [0x7fff8ea2c779]

        +               2847 BlockUntilNextEventMatchingListInMode  (in HIToolbox) + 62  [0x7fff88ff73fa]

        +                 2847 ReceiveNextEventCommon  (in HIToolbox) + 355  [0x7fff88ff756d]

        +                   2847 RunCurrentEventLoopInMode  (in HIToolbox) + 277  [0x7fff88ff02bf]

        +                     2847 CFRunLoopRunSpecific  (in CoreFoundation) + 230  [0x7fff8bbcf486]

        +                       2846 __CFRunLoopRun  (in CoreFoundation) + 1204  [0x7fff8bbcfc74]

        +                       ! 2846 __CFRunLoopServiceMachPort  (in CoreFoundation) + 188  [0x7fff8bbc750c]

        +                       !   2846 mach_msg  (in libsystem_kernel.dylib) + 73  [0x7fff879c6d71]

        +                       !     2846 mach_msg_trap  (in libsystem_kernel.dylib) + 10  [0x7fff879c767a]

        +                       1 __CFRunLoopRun  (in CoreFoundation) + 1062  [0x7fff8bbcfbe6]

        +                         1 __CFRunLoopDoObservers  (in CoreFoundation) + 239  [0x7fff8bbfa7bf]

        +                           1 _CFRetain  (in CoreFoundation) + 245  [0x7fff8bb99a05]

        2847 Thread_1390   DispatchQueue_2: com.apple.libdispatch-manager  (serial)

        + 2847 _dispatch_mgr_thread  (in libdispatch.dylib) + 54  [0x7fff8c814316]

        +   2847 _dispatch_mgr_invoke  (in libdispatch.dylib) + 923  [0x7fff8c815786]

        +     2847 kevent  (in libsystem_kernel.dylib) + 10  [0x7fff879c97e6]

        2847 Thread_1395: WebCore: IconDatabase

        + 2847 thread_start  (in libsystem_c.dylib) + 13  [0x7fff8d307b75]

        +   2847 _pthread_start  (in libsystem_c.dylib) + 335  [0x7fff8d3048bf]

        +     2847 WebCore::IconDatabase::iconDatabaseSyncThreadStart(void*)  (in WebCore) + 9  [0x7fff8f7ae0ff]

        +       2847 WebCore::IconDatabase::iconDatabaseSyncThread()  (in WebCore) + 491  [0x7fff8f7ae2ef]

        +         2847 WebCore::IconDatabase::syncThreadMainLoop()  (in WebCore) + 375  [0x7fff8f7b0845]

        +           2847 _pthread_cond_wait  (in libsystem_c.dylib) + 840  [0x7fff8d308274]

        +             2847 __psynch_cvwait  (in libsystem_kernel.dylib) + 10  [0x7fff879c8bca]

        2847 Thread_1397: CoreAnimation render server

        + 2847 thread_start  (in libsystem_c.dylib) + 13  [0x7fff8d307b75]

        +   2847 _pthread_start  (in libsystem_c.dylib) + 335  [0x7fff8d3048bf]

        +     2847 thread_fun  (in QuartzCore) + 24  [0x7fff8dcb0d35]

        +       2847 CA::Render::Server::server_thread(void*)  (in QuartzCore) + 184  [0x7fff8dcb0df5]

        +         2847 mach_msg  (in libsystem_kernel.dylib) + 73  [0x7fff879c6d71]

        +           2847 mach_msg_trap  (in libsystem_kernel.dylib) + 10  [0x7fff879c767a]

        2847 Thread_1523: Safari: SafeBrowsingManager

        + 2847 thread_start  (in libsystem_c.dylib) + 13  [0x7fff8d307b75]

        +   2847 _pthread_start  (in libsystem_c.dylib) + 335  [0x7fff8d3048bf]

        +     2847 Safari::MessageRunLoop::threadCallback(void*)  (in Safari) + 9  [0x7fff8d69169b]

        +       2847 Safari::MessageRunLoop::threadBody()  (in Safari) + 163  [0x7fff8d691743]

        +         2847 CFRunLoopRunSpecific  (in CoreFoundation) + 230  [0x7fff8bbcf486]

        +           2847 __CFRunLoopRun  (in CoreFoundation) + 1204  [0x7fff8bbcfc74]

        +             2847 __CFRunLoopServiceMachPort  (in CoreFoundation) + 188  [0x7fff8bbc750c]

        +               2847 mach_msg  (in libsystem_kernel.dylib) + 73  [0x7fff879c6d71]

        +                 2847 mach_msg_trap  (in libsystem_kernel.dylib) + 10  [0x7fff879c767a]

        2847 Thread_1977: Safari: SnapshotStore

        + 2847 thread_start  (in libsystem_c.dylib) + 13  [0x7fff8d307b75]

        +   2847 _pthread_start  (in libsystem_c.dylib) + 335  [0x7fff8d3048bf]

        +     2847 Safari::SnapshotStore::diskAccessThreadCallback(void*)  (in Safari) + 9  [0x7fff8d705f49]

        +       2847 Safari::SnapshotStore::diskAccessThreadBody()  (in Safari) + 229  [0x7fff8d706bdf]

        +         2847 Safari::MessageQueue<***::RefPtr<Safari::SnapshotStore::DiskAccessMessage> >::waitForMessage(***::RefPtr<Safari::SnapshotStore::DiskAccessMessage>&)  (in Safari) + 125  [0x7fff8d708ee1]

        +           2847 ***::ThreadCondition::timedWait(***::Mutex&, double)  (in JavaScriptCore) + 64  [0x7fff8e43ca60]

        +             2847 _pthread_cond_wait  (in libsystem_c.dylib) + 840  [0x7fff8d308274]

        +               2847 __psynch_cvwait  (in libsystem_kernel.dylib) + 10  [0x7fff879c8bca]

        2847 Thread_2351: com.apple.NSURLConnectionLoader

        + 2847 thread_start  (in libsystem_c.dylib) + 13  [0x7fff8d307b75]

        +   2847 _pthread_start  (in libsystem_c.dylib) + 335  [0x7fff8d3048bf]

        +     2847 __NSThread__main__  (in Foundation) + 1575  [0x7fff8d9bd6a2]

        +       2847 -[NSThread main]  (in Foundation) + 68  [0x7fff8d9bd72a]

        +         2847 +[NSURLConnection(NSURLConnectionReallyInternal) _resourceLoadLoop:]  (in Foundation) + 335  [0x7fff8d9c8fd7]

        +           2847 CFRunLoopRunSpecific  (in CoreFoundation) + 230  [0x7fff8bbcf486]

        +             2847 __CFRunLoopRun  (in CoreFoundation) + 1204  [0x7fff8bbcfc74]

        +               2847 __CFRunLoopServiceMachPort  (in CoreFoundation) + 188  [0x7fff8bbc750c]

        +                 2847 mach_msg  (in libsystem_kernel.dylib) + 73  [0x7fff879c6d71]

        +                   2847 mach_msg_trap  (in libsystem_kernel.dylib) + 10  [0x7fff879c767a]

        2847 Thread_2357: com.apple.CFSocket.private

        + 2847 thread_start  (in libsystem_c.dylib) + 13  [0x7fff8d307b75]

        +   2847 _pthread_start  (in libsystem_c.dylib) + 335  [0x7fff8d3048bf]

        +     2847 __CFSocketManager  (in CoreFoundation) + 1355  [0x7fff8bc18c8b]

        +       2847 __select  (in libsystem_kernel.dylib) + 10  [0x7fff879c8df2]

        2847 Thread_2443: JavaScriptCore::Marking

        + 2847 thread_start  (in libsystem_c.dylib) + 13  [0x7fff8d307b75]

        +   2847 _pthread_start  (in libsystem_c.dylib) + 335  [0x7fff8d3048bf]

        +     2847 JSC::MarkStackThreadSharedData::markingThreadStartFunc(void*)  (in JavaScriptCore) + 9  [0x7fff8e6b3a89]

        +       2847 JSC::MarkStackThreadSharedData::markingThreadMain()  (in JavaScriptCore) + 272  [0x7fff8e6b39e0]

        +         2847 JSC::SlotVisitor::drainFromShared(JSC::SlotVisitor::SharedDrainMode)  (in JavaScriptCore) + 493  [0x7fff8e6b378d]

        +           2847 _pthread_cond_wait  (in libsystem_c.dylib) + 840  [0x7fff8d308274]

        +             2847 __psynch_cvwait  (in libsystem_kernel.dylib) + 10  [0x7fff879c8bca]

        2847 Thread_2444: JavaScriptCore::Marking

        + 2847 thread_start  (in libsystem_c.dylib) + 13  [0x7fff8d307b75]

        +   2847 _pthread_start  (in libsystem_c.dylib) + 335  [0x7fff8d3048bf]

        +     2847 JSC::MarkStackThreadSharedData::markingThreadStartFunc(void*)  (in JavaScriptCore) + 9  [0x7fff8e6b3a89]

        +       2847 JSC::MarkStackThreadSharedData::markingThreadMain()  (in JavaScriptCore) + 272  [0x7fff8e6b39e0]

        +         2847 JSC::SlotVisitor::drainFromShared(JSC::SlotVisitor::SharedDrainMode)  (in JavaScriptCore) + 493  [0x7fff8e6b378d]

        +           2847 _pthread_cond_wait  (in libsystem_c.dylib) + 840  [0x7fff8d308274]

        +             2847 __psynch_cvwait  (in libsystem_kernel.dylib) + 10  [0x7fff879c8bca]

        2847 Thread_2445: JavaScriptCore::Marking

        + 2847 thread_start  (in libsystem_c.dylib) + 13  [0x7fff8d307b75]

        +   2847 _pthread_start  (in libsystem_c.dylib) + 335  [0x7fff8d3048bf]

        +     2847 JSC::MarkStackThreadSharedData::markingThreadStartFunc(void*)  (in JavaScriptCore) + 9  [0x7fff8e6b3a89]

        +       2847 JSC::MarkStackThreadSharedData::markingThreadMain()  (in JavaScriptCore) + 272  [0x7fff8e6b39e0]

        +         2847 JSC::SlotVisitor::drainFromShared(JSC::SlotVisitor::SharedDrainMode)  (in JavaScriptCore) + 493  [0x7fff8e6b378d]

        +           2847 _pthread_cond_wait  (in libsystem_c.dylib) + 840  [0x7fff8d308274]

        +             2847 __psynch_cvwait  (in libsystem_kernel.dylib) + 10  [0x7fff879c8bca]

        2847 Thread_2446: JavaScriptCore::BlockFree

        + 2847 thread_start  (in libsystem_c.dylib) + 13  [0x7fff8d307b75]

        +   2847 _pthread_start  (in libsystem_c.dylib) + 335  [0x7fff8d3048bf]

        +     2847 JSC::Heap::blockFreeingThreadStartFunc(void*)  (in JavaScriptCore) + 9  [0x7fff8e6bc109]

        +       2847 JSC::Heap::blockFreeingThreadMain()  (in JavaScriptCore) + 300  [0x7fff8e6bc0cc]

        +         2847 ***::ThreadCondition::timedWait(***::Mutex&, double)  (in JavaScriptCore) + 151  [0x7fff8e43cab7]

        +           2845 _pthread_cond_wait  (in libsystem_c.dylib) + 840  [0x7fff8d308274]

        +           ! 2845 __psynch_cvwait  (in libsystem_kernel.dylib) + 10  [0x7fff879c8bca]

        +           1 cerror  (in libsystem_kernel.dylib) + 33  [0x7fff879ca01d]

        +           ! 1 cthread_set_errno_self  (in libsystem_c.dylib) + 27  [0x7fff8d2bc1fa]

        +           1 cerror  (in libsystem_kernel.dylib) + 21  [0x7fff879ca011]

        2847 Thread_3074: CVDisplayLink

        + 2847 thread_start  (in libsystem_c.dylib) + 13  [0x7fff8d307b75]

        +   2847 _pthread_start  (in libsystem_c.dylib) + 335  [0x7fff8d3048bf]

        +     2847 _ZL13startIOThreadPv  (in CoreVideo) + 148  [0x7fff86c433e9]

        +       2847 CVDisplayLink::runIOThread()  (in CoreVideo) + 710  [0x7fff86c436c8]

        +         2847 _pthread_cond_wait  (in libsystem_c.dylib) + 840  [0x7fff8d308274]

        +           2847 __psynch_cvwait  (in libsystem_kernel.dylib) + 10  [0x7fff879c8bca]

        89 Thread_3408

          88 start_wqthread  (in libsystem_c.dylib) + 13  [0x7fff8d307b85]

          ! 88 _pthread_wqthread  (in libsystem_c.dylib) + 758  [0x7fff8d306594]

          !   88 __workq_kernreturn  (in libsystem_kernel.dylib) + 10  [0x7fff879c9192]

          1 start_wqthread  (in libsystem_c.dylib) + 0  [0x7fff8d307b78]

     

    Total number in stack (recursive counted multiple, when >=5):

            11       _pthread_start  (in libsystem_c.dylib) + 335  [0x7fff8d3048bf]

            11       thread_start  (in libsystem_c.dylib) + 13  [0x7fff8d307b75]

            7       __psynch_cvwait  (in libsystem_kernel.dylib) + 0  [0x7fff879c8bc0]

            7       _pthread_cond_wait  (in libsystem_c.dylib) + 840  [0x7fff8d308274]

     

    Sort by top of stack, same collapsed (when >= 5):

            __psynch_cvwait  (in libsystem_kernel.dylib)        19927

            mach_msg_trap  (in libsystem_kernel.dylib)        11387

            __select  (in libsystem_kernel.dylib)        2847

            kevent  (in libsystem_kernel.dylib)        2847

            __workq_kernreturn  (in libsystem_kernel.dylib)        88

     

    Binary Images:

           0x10fae0000 -        0x10fae0fff  com.apple.Safari (5.1.7 - 7534.57.7) <72510CA8-DEAF-3CA8-A9EC-C6FB872CE6E4> /Applications/Safari.app/Contents/MacOS/Safari

           0x10fdef000 -        0x10fdf0ff2 +cl_kernels (??? - ???) <E2504AF3-231F-4625-BBBF-35877D359DF8> cl_kernels

           0x1537c3000 -        0x1537c3ff1 +cl_kernels (??? - ???) <C51B9379-087D-4E4E-BF3E-565B920665AA> cl_kernels

           0x153c8b000 -        0x153c95fef  libcldcpuengine.dylib (2.0.19 - compatibility 1.0.0) <4572AD1E-D1D1-3412-AFCC-D37037B1FAB5> /System/Library/Frameworks/OpenCL.framework/Libraries/libcldcpuengine.dylib

           0x153c9b000 -        0x153c9eff7  libCoreFSCache.dylib (??? - ???) <0D155750-7910-32C5-8327-924FC1089442> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreFSCache .dylib

           0x153d32000 -        0x153dd1ff7  unorm8_bgra.dylib (2.0.19 - compatibility 1.0.0) <47DA7D73-C52D-322F-A08F-4DB320A65373> /System/Library/Frameworks/OpenCL.framework/Libraries/ImageFormats/unorm8_bgra. dylib

           0x153df3000 -        0x153df4ff3 +cl_kernels (??? - ???) <D0A673E8-9D98-4098-B050-08FE05F2C010> cl_kernels

           0x153f0a000 -        0x153f0bff3 +cl_kernels (??? - ???) <C4960B23-8357-4F05-B9E3-3B1622330869> cl_kernels

           0x154087000 -        0x154087ff3 +cl_kernels (??? - ???) <0D9A8222-CDF9-4DAE-8A7C-4EFF5B654A74> cl_kernels

           0x15408e000 -        0x15409cfff  libGPUSupport.dylib (??? - ???) <9FF8DDA2-7CB1-3888-8AAE-227C7691CB98> /System/Library/PrivateFrameworks/GPUSupport.framework/Versions/A/Libraries/lib GPUSupport.dylib

           0x154132000 -        0x1542eafff  GLEngine (??? - ???) <59179FEC-D0E2-38B3-BD49-765506A645AC> /System/Library/Frameworks/OpenGL.framework/Resources/GLEngine.bundle/GLEngine

           0x154321000 -        0x15447bfff  libGLProgrammability.dylib (??? - ???) <90390984-70BC-365C-AB3E-16C35C4240CB> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgramma bility.dylib

           0x1544ad000 -        0x1544dbff7  GLRendererFloat (??? - ???) <06CA5D0B-BC5F-3CC7-836D-A02F7DB92BE8> /System/Library/Frameworks/OpenGL.framework/Resources/GLRendererFloat.bundle/GL RendererFloat

           0x1551c5000 -        0x1555acfe7  com.apple.driver.AppleIntelHD3000GraphicsGLDriver (7.32.12 - 7.3.2) <5C9C9474-BA99-33A6-BAD8-628224491FED> /System/Library/Extensions/AppleIntelHD3000GraphicsGLDriver.bundle/Contents/Mac OS/AppleIntelHD3000GraphicsGLDriver

        0x7fff6f6e0000 -     0x7fff6f714baf  dyld (195.6 - ???) <0CD1B35B-A28F-32DA-B72E-452EAD609613> /usr/lib/dyld

        0x7fff83937000 -     0x7fff839cafff  com.apple.PDFKit (2.6.4 - 2.6.4) <4C58283C-3F45-31C6-9896-5EFFFF82D840> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/PDFKit.framew ork/Versions/A/PDFKit

        0x7fff839cb000 -     0x7fff83a0cfff  com.apple.QD (3.40 - ???) <47674D2C-BE88-388E-B1B0-03F08BFFE5FD> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD

        0x7fff83aed000 -     0x7fff83b2cfff  com.apple.AE (527.7 - 527.7) <B82F7ABC-AC8B-3507-B029-969DD5CA813D> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.fram ework/Versions/A/AE

        0x7fff83b2d000 -     0x7fff83b2efff  libDiagnosticMessagesClient.dylib (??? - ???) <3DCF577B-F126-302B-BCE2-4DB9A95B8598> /usr/lib/libDiagnosticMessagesClient.dylib

        0x7fff83b3b000 -     0x7fff83b4eff7  libCRFSuite.dylib (??? - ???) <0B76941F-218E-30C8-B6DE-E15919F8DBEB> /usr/lib/libCRFSuite.dylib

        0x7fff83b4f000 -     0x7fff83b4ffff  com.apple.Cocoa (6.6 - ???) <7EC4D759-B2A6-3A99-AC75-809FED1500C6> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa

        0x7fff83b8b000 -     0x7fff83eb0ff7  com.apple.AddressBook.framework (6.1.3 - 1091) <5A8BEED1-229C-3A9C-8281-581127A1B9B5> /System/Library/Frameworks/AddressBook.framework/Versions/A/AddressBook

        0x7fff83eb1000 -     0x7fff840b3fff  libicucore.A.dylib (46.1.0 - compatibility 1.0.0) <0176782F-9526-3905-813A-7A5676EC2C86> /usr/lib/libicucore.A.dylib

        0x7fff840b4000 -     0x7fff840c6ff7  libsasl2.2.dylib (3.15.0 - compatibility 3.0.0) <6245B497-784B-355C-98EF-2DC6B45BF05C> /usr/lib/libsasl2.2.dylib

        0x7fff840c7000 -     0x7fff84118ff7  com.apple.CoreMediaIO (216.0 - 3199.8) <4D3FE512-E943-34E3-A7A5-2EC2E3854E28> /System/Library/Frameworks/CoreMediaIO.framework/Versions/A/CoreMediaIO

        0x7fff84119000 -     0x7fff84135ff7  com.apple.GenerationalStorage (1.0 - 126.1) <509F52ED-E54B-3FEF-B3C2-759387B826E6> /System/Library/PrivateFrameworks/GenerationalStorage.framework/Versions/A/Gene rationalStorage

        0x7fff84136000 -     0x7fff8426cfff  com.apple.vImage (5.1 - 5.1) <A08B7582-67BC-3EED-813A-4833645964A7> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.fr amework/Versions/A/vImage

        0x7fff8426d000 -     0x7fff8428aff7  com.apple.openscripting (1.3.3 - ???) <F5E34F54-CE85-334B-8F25-53581D43960C> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting

        0x7fff842b2000 -     0x7fff84a5afff  com.apple.CoreAUC (6.16.12 - 6.16.12) <EF535959-14FE-3B61-9C32-DF4C54B8F12D> /System/Library/PrivateFrameworks/CoreAUC.framework/Versions/A/CoreAUC

        0x7fff84a5b000 -     0x7fff84b0eff7  com.apple.CoreText (220.22.0 - ???) <A7A1096F-A211-3775-BA33-08FE98D27F08> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreText.framework/Versions/A/CoreText

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        0x7fff8e9fd000 -     0x7fff8ea02ff7  libsystem_network.dylib (??? - ???) <5DE7024E-1D2D-34A2-80F4-08326331A75B> /usr/lib/system/libsystem_network.dylib

        0x7fff8ea18000 -     0x7fff8ea1eff7  libunwind.dylib (30.0.0 - compatibility 1.0.0) <1E9C6C8C-CBE8-3F4B-A5B5-E03E3AB53231> /usr/lib/system/libunwind.dylib

        0x7fff8ea1f000 -     0x7fff8ea23fff  libdyld.dylib (195.5.0 - compatibility 1.0.0) <380C3F44-0CA7-3514-8080-46D1C9DF4FCD> /usr/lib/system/libdyld.dylib

        0x7fff8ea24000 -     0x7fff8f62afff  com.apple.AppKit (6.7.5 - 1138.51) <44417D02-6123-3FC3-A119-CE51BB4C3006> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit

        0x7fff8f639000 -     0x7fff8f6acfff  libstdc++.6.dylib (52.0.0 - compatibility 7.0.0) <6BDD43E4-A4B1-379E-9ED5-8C713653DFF2> /usr/lib/libstdc++.6.dylib

        0x7fff8f6ad000 -     0x7fff8f6c9fff  com.apple.frameworks.preferencepanes (15.0 - 15.0) <A1ABA9DB-2C8A-3C96-976A-21E63194F7B2> /System/Library/Frameworks/PreferencePanes.framework/Versions/A/PreferencePanes

        0x7fff8f6ca000 -     0x7fff8f7a9fff  com.apple.ImageIO.framework (3.1.2 - 3.1.2) <E982B3FF-4788-3FA2-B9F1-53E44E2EA9BA> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/ImageIO

        0x7fff8f7aa000 -     0x7fff904e1fff  com.apple.WebCore (7534.57 - 7534.57.7) <33FCF30A-08C5-3169-B3B0-3A9462FA1A0D> /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.frame work/Versions/A/WebCore

        0x7fff904e2000 -     0x7fff9051cfe7  com.apple.DebugSymbols (2.1 - 87) <ED2B177C-4146-3715-91DF-D99A8ED5449A> /System/Library/PrivateFrameworks/DebugSymbols.framework/Versions/A/DebugSymbol s

        0x7fff9051d000 -     0x7fff9061efff  com.apple.QuickLookUIFramework (3.2 - 500.18) <56A13D40-9A61-3B98-85ED-B1C7075A88FB> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuickLookUI.f ramework/Versions/A/QuickLookUI

        0x7fff90621000 -     0x7fff90916ff7  com.apple.security (7.0 - 55148.6) <4535E500-973A-3BA7-AF65-DF5CF0658F02> /System/Library/Frameworks/Security.framework/Versions/A/Security

        0x7fff9091f000 -     0x7fff9091ffff  com.apple.Accelerate (1.7 - Accelerate 1.7) <82DDF6F5-FBC3-323D-B71D-CF7ABC5CF568> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate

        0x7fff90922000 -     0x7fff90925fff  com.apple.AppleSystemInfo (1.0 - 1) <111B6F69-3FBD-3860-BCF8-1DF02D9BED28> /System/Library/PrivateFrameworks/AppleSystemInfo.framework/Versions/A/AppleSys temInfo

        0x7fff90926000 -     0x7fff9094ffff  com.apple.datadetectors (3.3 - 172.6) <4C5A759B-7CB7-3C0E-8C50-DC2CCE92F5F7> /System/Library/PrivateFrameworks/DataDetectors.framework/Versions/A/DataDetect ors

        0x7fff90950000 -     0x7fff90951ff7  libremovefile.dylib (21.1.0 - compatibility 1.0.0) <739E6C83-AA52-3C6C-A680-B37FE2888A04> /usr/lib/system/libremovefile.dylib

    Sample analysis of process 240 written to file /dev/stdout

  • WallyJ Calculating status...
    Currently Being Moderated
    Jan 4, 2013 7:30 AM (in response to DT Producer)

    This solved my "black screen" issue.

    Thank you!

  • espie77 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 5, 2013 2:33 AM (in response to Hal Frederick)

    Hal (and anyone who has contributed to this post) - thanks for your help, greatly appreciated!

     

    I went through a few posts, including this one and completed each of the recommended actions but none of them worked for me (although I can see for some people they did).

     

    I followed the instructions to the best of my (non technical) ability.  However, not being technically gifted or particularly knowledgeable about everything Apple/Safari and not 100% I'd done everything as I should, I eventually booked booked an appointment at the Genius Bar in the Apple Store to see if they could fix it.

     

    Also worthwhile mentioning I coudn't download several file types, dmg and others - it always went straight to a black screen and at that point I didn't have any other browser to go to as i just had Safari on my machine.

     

    The very helpful person at Apple, had never come across the issue and so through a process of elimination worked through various steps including those from the forums and some others they knew about.  Nothing worked for them either and they were baffled.

     

    Long story short, they took my MacBook Pro in for a few hours and completely removed the Operating System and reinstalled it. This worked.

     

    Someone on the threads had recommended this, so thanks for that, if you're reading this.  So, if you get stuck and have tried all the other stuff and it still doesn't work for you - Reinstall the OS yourself if you're happy to do so or get Apple to do it for you. 

     

    You can book an appointment for the Genius Bar online at your nearest store, you can also risk just walking into the store and asking if they have someone available but the store closest to me was fully booked for a few days so booking online was best.

     

    Also worth mentioning there was no charge for me, for them to do this but best to check your own store of course.  And also, all my data was fine and I lost nothing during the reinstall (apparently reinstalling the OS wouldn't affect this).  However, if you want piece of mind best to do a back-up before taking your machine in if you don't already do this.

     

    Thanks again everyone.

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