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Given an older ipod , 5th generation and 30GB, can't restore

238 Views 0 Replies Latest reply: Jan 5, 2013 12:01 PM by Vinnie108 RSS
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Jan 5, 2013 12:01 PM

I was given an older iPod, 5th generation 30GB, I can't reset or restore it using windows 7 based computer even with the most current iTunes download. Is anyon e else having trouble resetting older iPods with windows or is their something wrong with the iPod itself. And if there is a problem with the iPod, does anyone know the approximate cost to get it repaired. I can't get anyone at Apple to tell me anything without it being looked at by a 'Genius' first. I don't want to waste my time driving an hour each way to an Apple store if I would better off just buying a new one. Any help would be greatly appreciated.

Here's more information on error message, it just says 'unknown error' and won't go into disc mode.when following the '5 R's' in technical support.

iPod, 5th generation, Windows 7

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