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Since my upgrade to ML i have not been able to do any software Updates without my system rebooting

255 Views 7 Replies Latest reply: Jan 6, 2013 9:10 AM by Linc Davis RSS
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Dec 4, 2012 7:25 PM

What can I do to solve this problem? Please I need help

I cant update my iTunes, Safari or OSX.

It is very frustrating and I have sent numerous log messages to Apple but to no avail.

Any suggestions would really be appreciated.

Kind regards


MacBook Pro, Mac OS X (10.6.3)
  • Linc Davis Level 10 Level 10 (107,810 points)

    Apple doesn't respond to crash reports.


    Launch the Console application in any of the following ways:


    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)


    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.


    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.


    In the Console window, look under DIAGNOSTIC AND USAGE INFORMATION for crash or panic reports. A crash report has a name ending in ".crash" and a panic report has a name ending in ".panic" Select the most recent report from each subcategory and post the entire contents — the text, please, not a screenshot. In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)


    Please don’t post shutdownStall, spin, or hang logs — they're very long and not helpful.

  • Linc Davis Level 10 Level 10 (107,810 points)

    Those are log entries showing that a crash and a panic were reported. I was asking for the contents of those reports. Please review the instructions and try again.

  • Linc Davis Level 10 Level 10 (107,810 points)

    Boot in safe mode.* This will cause certain caches maintained by the system to be rebuilt. The instructions provided by Apple are as follows:


    1. Shut down your computer, wait 30 seconds, and then hold down the shift key while pressing the power button.
    2. When you see the gray Apple logo, release the shift key.


    Safe mode is much slower to boot than normal.


    When the login screen appears, reboot as usual (not in safe mode) and test. There's no need to log in while in safe mode.


    *Note: If FileVault is enabled under OS X 10.7 or later, or if a firmware password is set, or if the boot volume is a software RAID, you can’t boot in safe mode.

  • Linc Davis Level 10 Level 10 (107,810 points)

    I've seen a few reports of this panic. The cause is unclear. One possibility is a memory or logic-board fault. I suggest you run the extended version of Apple Hardware Test. It's not very reliable, but occasionally it does detect something.


    Intel-based Macs: Using Apple Hardware Test


    Another possibility is system corruption. If the AHT is negative, proceed as follows.


    Back up all data.


    Boot into Recovery by holding down the key combination command-R at the startup chime. Release the keys when you see a gray screen with a spinning dial.


    Note: You need an always-on Ethernet or Wi-Fi connection to the Internet to use Recovery. It won’t work with USB or PPPoE modems, or with proxy servers, or with networks that require a certificate for authentication.


    When the OS X Utilities screen appears, follow the prompts to reinstall the OS. You don't need to erase the boot volume, and you won't need your backup unless something goes wrong. If your Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade, so make a note of those before you begin.


    If you still have problems after reinstalling, you may be dealing with bad sectors on the boot drive.


    Back up all data to at least two different storage devices.


    Boot into Recovery, launch Disk Utility, and erase the startup volume. This operation will destroy all data on the volume, so you had be better be sure of your backups. Install OS X. If your Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade, so make a note of those before you begin.


    When you reboot, you'll be prompted to go through the initial setup process. That’s when you transfer the data from one of your backups. For a walkthrough, see here:


    Using Setup Assistant


    Don't transfer the Guest account, if it was enabled on the old system.


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