13 Replies Latest reply: Jan 6, 2013 11:39 AM by Mafa_K
Mafa_K Level 1 Level 1 (0 points)

Hi, I am running Outlook on Office 2011 for Mac on my MBP and wish to configure it for icloud mail.  I am halfway there it would seem, as I am receiving mail from the imap account into my inbox, but cannot send. I have tried overriding the default port, setting it to 587 and checking against SSL, but it returns an error message, 'an unknown error has occurred', which is no help I am afraid.

 

I gather icloud mail setup has some stringent setup requirements I seem to be unaware of.

 

If anyone can run me through the full settings for servers etc I would be very grateful - thanks guys!

 

Dave


MacBook Pro, Mac OS X (10.7.2), Must b run in 64 bit, as unchecked
  • 1. Re: Configure Outlook  on MBP for icloud email?
    Csound1 Level 8 Level 8 (35,285 points)
  • 2. Re: Configure Outlook  on MBP for icloud email?
    Mafa_K Level 1 Level 1 (0 points)

    Thanks Csound, but I already entered those settings and I'm still getting th error message and sometimes this one:

     

    5.7.0 No AUTH command has been given.

     

    Cannot send mail. The SMTP server does not recognize any of the authentication methods supported by Outlook. Try changing the SMTP authentication options in Account settings or contact your network administrator.

     

     

    Account name: "Icloud"

     

    Error code - 17092

     

    Gateful for any help - baffled!

  • 3. Re: Configure Outlook  on MBP for icloud email?
    Shootist007 Level 6 Level 6 (16,640 points)

    Have you by chance tried a different email program just to see if it is a problem with outlook or what you are entering in the setup systems.

     

    That article seems fairly straight forward.

     

    Is outlook being used to access a MS exchange server also?

  • 4. Re: Configure Outlook  on MBP for icloud email?
    Csound1 Level 8 Level 8 (35,285 points)

    Mafa_K wrote:

     

    Thanks Csound, but I already entered those settings and I'm still getting th error message and sometimes this one:

     

    5.7.0 No AUTH command has been given.

     

    Cannot send mail. The SMTP server does not recognize any of the authentication methods supported by Outlook. Try changing the SMTP authentication options in Account settings or contact your network administrator.

     

     

    Account name: "Icloud"

     

    Error code - 17092

     

    Gateful for any help - baffled!

    Post a screenshot of the SMTP settings you are using please.

  • 5. Re: Configure Outlook  on MBP for icloud email?
    Mafa_K Level 1 Level 1 (0 points)

    Hi Csound, these are the settings I'm using;

     

    Screen Shot 2013-01-06 at 12.00.00.png

    Screen Shot 2013-01-06 at 11.59.53.png

     

     

    Now, strangely, I can send from the icloud account, but every time it sends and receives it appears to function correctly, but is throwing up the error message each time, see below;

     

    Screen Shot 2013-01-06 at 11.59.06.png

     

    @'Shoot..' - I agree the instructions DO seem straight forward and as far as I can see I am complying. I am also woking with mail, which being Apple's own is syncing correctly with my two mail accounts, I wanted to get Outlook working fully functionally so that I could decide which worked best for me. Also, Outlook syncs nicely with my icloud account online, enabling exchange of contacts etc between my MBP and PC, hence the reason for wanting to keep it.

     

    As ever, grateful for ideas as to what Outlook is seemingly objecting to - thanks (btw I am abroad at the moment and internet access is 'sketchy').

  • 6. Re: Configure Outlook  on MBP for icloud email?
    Shootist007 Level 6 Level 6 (16,640 points)

    Your last sentence may explain all your problems. It may be the connection you are using that is causing that error.

    Mafa_K wrote:

     

     

    As ever, grateful for ideas as to what Outlook is seemingly objecting to - thanks (btw I am abroad at the moment and internet access is 'sketchy').

  • 7. Re: Configure Outlook  on MBP for icloud email?
    Mafa_K Level 1 Level 1 (0 points)

    Yeah, I have wondered about that too Shoot, though tbf the bandwidth is not really that bad, all I really meant was that I am staying with family, where getting onto the net has to be when I can fit it in, whereas at home I'm usually connected permanently.  Strange the error reports I'm getting, will have to see if they persist once we're home. Also, we have an impending move overseas too, where the bandwidth is better than at 'home'. Time will tell I guess, just thought I'd trow it open to the community - thanks everyone!

  • 8. Re: Configure Outlook  on MBP for icloud email?
    Shootist007 Level 6 Level 6 (16,640 points)

    Well it not just the bandwidth. Even with a fast connection there can be errors. And not all countries allow full access to the internet.

     

    And there are countries that have the most SPAM coming out of them. Could be the server you are connection to sees the connections as an attack of some type and blocks it after it first connects.

  • 9. Re: Configure Outlook  on MBP for icloud email?
    Csound1 Level 8 Level 8 (35,285 points)

    Mafa_K wrote:

     

    Hi Csound, these are the settings I'm using;

     

    Screen Shot 2013-01-06 at 12.00.00.png

    Screen Shot 2013-01-06 at 11.59.53.png

     

     

    Now, strangely, I can send from the icloud account, but every time it sends and receives it appears to function correctly, but is throwing up the error message each time, see below;

     

    Screen Shot 2013-01-06 at 11.59.06.png

     

    @'Shoot..' - I agree the instructions DO seem straight forward and as far as I can see I am complying. I am also woking with mail, which being Apple's own is syncing correctly with my two mail accounts, I wanted to get Outlook working fully functionally so that I could decide which worked best for me. Also, Outlook syncs nicely with my icloud account online, enabling exchange of contacts etc between my MBP and PC, hence the reason for wanting to keep it.

     

    As ever, grateful for ideas as to what Outlook is seemingly objecting to - thanks (btw I am abroad at the moment and internet access is 'sketchy').

    Settings appear correct ......

     

    Outlook is not compatible with iCloud services, it is not "syncing"online (to check put a new event or  new contact in iCloud, do it on the website, you will not see it in Outlook)

  • 10. Re: Configure Outlook  on MBP for icloud email?
    Mafa_K Level 1 Level 1 (0 points)

    In which case, can anyone recommend a good mail client that does run on the PC and is compatible with icloud?

     

    I'm not actually too worried about the events/calendar etc, as I never really use those anyway, but Outlook does allow me to update contact details etc via icloud, which is enough. In fact, as I said, it even appears to be working for my needs, just annoying that it keeps informing me about some error which doesn't really affect my life. What Outlook could do with is some sort of, 'yes thank you I know and it doesn't matter in this case' type button. Maybe it has that function? Must dig deeper into the melee that is Outlook settings. Or choose a different client on the Mac? Would be a pity though, as it's part of the office suite, which is otherwise excellent. And I like the other features within Outlook.

  • 11. Re: Configure Outlook  on MBP for icloud email?
    Shootist007 Level 6 Level 6 (16,640 points)

    I don't use iCloud but I do run Mozilla Thunderbird on both PC and Mac and am very happy with the way it works.

     

    I may not work with iCloud calendar but then you have the calendar program on the Mac.

  • 12. Re: Configure Outlook  on MBP for icloud email?
    Csound1 Level 8 Level 8 (35,285 points)

    Mafa_K wrote:

     

    In which case, can anyone recommend a good mail client that does run on the PC and is compatible with icloud?

     

    Outlook on a PC is compatible with iCloud, Outlook on a Mac is not (go figure)

  • 13. Re: Configure Outlook  on MBP for icloud email?
    Mafa_K Level 1 Level 1 (0 points)

    Thanks again both! @Shoot - may be a good idea for me, I run Thunderbird on th PC, maybe I'll install it on the Mac as well then and give that a try. Csound.. agreed, bizarre arrangement!

     

    I am tremendously impressed with the community on here and the fact that one can come up with some bizarre problems and not only are there other people out there who have encountered it, but they are also willing to give you the time to help.  Once again and sincerely - thanks guys!

     

    Dave out.