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Camera does not work on my new Iphone 5

1068 Views 3 Replies Latest reply: Jan 6, 2013 12:34 PM by Courcoul RSS Branched to a new discussion.
Toots2171 Calculating status...
Currently Being Moderated
Jan 6, 2013 10:45 AM

I have just had my new IPhone 5 64GB after using it for a day I noticed the camera does not work.

If I open the camera app all i get is the closed shutter screen and can not switch to the front facing screen camera which works on face time.


I have read a couple of posts and have tried a restore amongst other things


Any ideas?

iPhone 5, iOS 6.0.2
  • modular747 Level 6 Level 6 (15,680 points)
    Currently Being Moderated
    Jan 6, 2013 11:02 AM (in response to Toots2171)

    If you restored the phone AS NEW (without using a backup) and this problem continues, there is a hardware issue that needs evaluation by Apple or whoever provides iPhone warranty service in your area.  If the phone was purchased only 1 day ago, take it back for exchage at the place of purchase.

  • Courcoul Level 6 Level 6 (11,150 points)
    Currently Being Moderated
    Jan 6, 2013 12:34 PM (in response to Toots2171)

    Have you read the manual? And I don't mean the pathetic piece of paper they stick inside the box.


    Download and install the iBook app thru the App Store. Then use it to visit the iBookStore and download the iPhone User Manual. The real thing, all 500 pages of it. Camera is in page 210.


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