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MacBook Pro Retina display burn-in?

1272517 Views 9,422 Replies Latest reply: Apr 14, 2014 1:55 PM by SonGuko RSS Branched to a new discussion.
  • impuls3 Calculating status...
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    Jan 5, 2013 9:31 PM (in response to Attilas)

    Thanks for the advice.  I saw the announcement Apple made in December about IR - and how they see it as a "Normal function of IPS displays. The solution: use a screensaver".

     

    Sounds like Corporate is categorizing it as within specs, and if this trickles down to Retail, I'm not exactly sure how bad it will have to be to qualify for a replacement once the 14 day is up.  The checkerboard 3 minute test on black wallpaper that they use to diagnose the problem does not seem to side with the customer. 

     

    Apple played the finger pointing game with me on the NVIDIA recall, and I have a feeling that IR will be the same case 3 years down the road. 

     

    For folks who were able to get a 661-7171 screen swap, was it easy?  The last thing I want is to have my current IR get brushed off as within specs in the future, especially if it gets progressively worst.

     

     

    Edit:  Is there a limit to the number of times that you can exchange a machine (within 14 days of purchase)?  I'm on my third and the manager told me that I cannot exchange anymore.  Is this even legal?

  • TopThrill182 Calculating status...
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    Jan 5, 2013 10:06 PM (in response to impuls3)

    ^ Yes, they typically only allow 3 exchanges.  After that, you have to do a return for refund.  Sorry you're having trouble!

  • impuls3 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 5, 2013 10:15 PM (in response to TopThrill182)

    So if they were to enforce an 3 exchange-only rule, couldn't people just buy a fresh one and reset the count?  I love the rMBP and would like to keep it, but I don't want to buy a defective machine that is bound to break, and be stuck with a paperweight once AppleCare is over. 

     

     

    Policy reads:

    Exchange an item

    If you purchased your item from Apple in the U.S., you can take it to any U.S. Apple Retail Store for an exchange. Item exchanges are, of course, subject to in-store product availability. It's a good idea to check in-stock availability by calling the Apple Retail Store, or by going online and adding the item to your cart and seeing if the item is available locally. Personalized items and custom-configured Macs may not be eligible for exchange at an Apple Retail Store."

  • samfromia Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 6, 2013 8:38 AM (in response to impuls3)

    I  want to buy this computer so badly, I only have the new iMac and need a mac laptop to carry around with me. This is the perfect laptop for me, thin, light, retina display, fast, and has SSD. But I am not so sure about taking this risk. So should I get a custom bulit non-retina 15 inch MacBook Pro with a 1680X1050 display and a 256GB SSD or just get the $2199 15 inch Retina display MacBook Pro?

     

    I would really like the retina pro but please let me know what you guys all think.

     

    Is there still a possoblity I can get a Samsung display?

  • Florin101 Level 2 Level 2 (170 points)
    Currently Being Moderated
    Jan 6, 2013 8:55 AM (in response to samfromia)

    I that the 15inch Retina base model and it does have a LG display. I will tell that the display is amazing. I have had NO IR. The thing is, the checkerboard test people are doing is extreme. Through everyday use, you will probably NEVER see IR. I understand the first 15Inch retinas with LG displays were terrible BUT they have improved the display dramatically. So I just recommend you DO infact get the retina display mac and If it does indeed have an LG display like mine, don't worry about it unless you have IR through everydy use.

  • Florin101 Level 2 Level 2 (170 points)
    Currently Being Moderated
    Jan 6, 2013 8:57 AM (in response to Florin101)

    Even though this problem is harware related, Apple's Firware updates have infact improved and reduced the IR for those who have it.

  • Squilly827 Calculating status...
    Currently Being Moderated
    Jan 6, 2013 9:01 AM (in response to Florin101)

    Even if it is fixed slightly, the price for "defective" merchandise is absurd. Might as well wait out the 6 months until the 2013 rMBP model comes out, hopefully completely remediating the issue.

  • DomdiDom Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 6, 2013 9:05 AM (in response to Florin101)

    LOL, oh really? based on what other than you writing it? Has Apple posted a changelog of some sort?

     

    How exactly has the firmware "improved" IR? Please explain.

     

    Come to think of it, why would they improve or FIX anything? They're saying it's normal.

     

    They can't explain why Samsung isn't as normal can they? Or why you don't have he pleasure of

    image retention out of the box, they don't explain that do they?

     

    Because it's a defective product, period.

  • samfromia Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 6, 2013 9:34 AM (in response to DomdiDom)

    I think I would like to wait for the next models but my problem is that I only have the new iMac, I need a Mac laptop to carry aroud with me. But this thread worries me a little so I wonder if I should get the $2199 15 inch retina pro or a custom bulit non-retina 15 inch MacBook Pro with a 1680X1050 display and a 256GB SSD.

     

    By the way, are the 13 inch retina MacBook Pro's suffering from this problem?

  • RoverTX Calculating status...
    Currently Being Moderated
    Jan 6, 2013 9:46 AM (in response to DomdiDom)

    The only way they would have improved it with Firmware would have been to reduce heat from the computer which would mean downclocking the computer and making proformance worse...

     

    If programing in Sublime Text 2 whith Chrome Open and a CSV clean up script running is extreme then this machine has serious problems...

     

    The IR is caused by heat and the degreation is worsend by heat. Meaning if your playing games or running the CPU a lot the problem will get worse faster and/or show up more.

     

    So if you want to test if it has the IR you need to actually run the computer at full throttle with some heat. So start up 8 chess games on hard. One for each virtual core. Run it for about 10 minutes then try the test again. If it doesn't show up at all you good.

     

    If you got an LG and it passes that let us know because that means the new ones are actually fixed. Instead of just being fixed because you think they are.

     

    PS If Apple Doesn't Considered Full Throttle use of the CPU in specification tell me. I need a good laugh. Because if its not then they just need to admit that the thing can't handle the chip in it and downclock it or put in a cooler chip...

  • DomdiDom Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 6, 2013 9:50 AM (in response to RoverTX)

    I think you meant to address that to Florin101 and not me.

     

    One thing I would disagree with is coming to the conclusion that it's fixed simply because it passes a test. It may pass, simply because the problem hasn't shown yet. As we already know it can happen within several days or several weeks and sometimes months based on what people have written.

     

    We'll know it's "fixed" when Apple comes out with a clear statement, saying it's fixed etc. Otherwise, we won't "know" it's fixed at all and we'll never be able to say that about this version rmbp without Apple maning up to their ethical responsibility as a retailer who is currently knowingly selling a defective product.

  • RoverTX Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 6, 2013 9:56 AM (in response to DomdiDom)

    I just hit reply to the last one in the thread. That all was ment with hint of sarcasism. IE I don't think any of them will pass it.

  • TopThrill182 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 6, 2013 12:02 PM (in response to impuls3)

    impuls3, you're correct.  If you return this 3rd machine for a refund, you can then place a new order and buy a 4th.  Then, if necessary, you can exchange for the 5th and 6th.  Although, by the sounds of it, there aren't many Sammies being shipped anymore!  Good luck!

  • RooDot Level 1 Level 1 (10 points)
    Currently Being Moderated
    Jan 6, 2013 11:03 PM (in response to mittense)

    Well my bought at the end of July Retina, can't remember the build date, Samsung screen is showing a lot of dead pixels. The computer itself has been flawless and the screen was up till about a month ago but now has about eight dead pixels with varying brightness. I haven't had to deal with any IR though, that's a plus.

     

    Time for a trip to the apple store, should I be asking for a Samsung or and LG? I'm thinking Samsung is probably still superior, anyone have a part number for a Samsung screen? Open to opinions on what I should do. Thanks.

  • akima_pilot Calculating status...
    Currently Being Moderated
    Jan 7, 2013 3:12 AM (in response to mittense)

    I had a bright white spot on my Retina display. Noticed it after a couple of months of use. Got it replaced. And now I'm experiencing problem with Image Retention. I open a Finder in the thumbnail display mode. I leave it on screen for 2 minutes and then switch to Adobe Photoshop Lightroom which happens to have gray background. And I could see file names and even ghosts of icons there from the Finder! It keeps happening all over the screen.

    Could I have a one more display replacement at the local authorized Apple repair office?

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