Skip navigation

iTunes movie purchases will not play on external display - HDCP auth error

403718 Views 307 Replies Latest reply: Apr 7, 2014 2:59 AM by AndrĂ© SaxMan RSS Branched to a new discussion.
  • Charra2 Level 1 Level 1 (0 points)

    Apple seems to be getting rotten. 


    I bought my kids the new IPAD with all the connectors, pretty hefty investment.  I gave them their Itunes account so they can buy their own stuff including movies.  Last night they hooked their Ipad to the tv via the HDMI cable to watch the movie bought via ITUNES and this BS of a message pops upon the screen not allowing them to see the movie.


    Steve Jobs must be flipping in his grave knowing how fools are ruining Apple, maps that don't work, inability to have apple customers merge their apple account, lack of innovation and now this!


    No wonder Apple stock is stumbling! 


    Steve Jobs wanted the customer to have a seamless gadget, it seems that Apple is moving to be like Microsoft!

  • CarlPAS Level 1 Level 1 (0 points)

    It just "doesn't work"


    Never thought I would have to say this about the products which are dear to me.

    When I wanted to see a film I bought on iTunes, I got the same pop-up. For me this is like the Microsoft pop-up: "No keyboard attached, press any key". Why would I not be able to watch a film I bought on a device that works fine for all the other content I have? Thechnical problem? NO. Could it be that Apple is affraid I would show it to more people than ''the family'? I wanted to see it with my kids! So NO. (And even if I would want to show it to my whole neighborhood, what gives a company the right to prevent me from committing a crime?)

    There can only be other reasons why Apple prevents me from watching a film via my Beamer. Whatever they are, these reasons are not Apple-like.

    Could you please act the way you tell people you do, and make products and offer software and services that just work? If not, you may win some battles, but you will lose the war! This is the most important thing that differs you from all the others. What would be the main argument for convincing people to buy a Mac, if it stops doing that?

    Cupertino: thinking different again ... and turn off those photocopiers!

  • discdogger Calculating status...



    I'm not sure about the iPad, but I had this issue on my Mac. I could not even view my own DVD through a projector.


    Solution: Use and everything "just works". It's a free app I believe, or else dirt cheap.


    On the iPad I see VLC Streamer Free and three other VLC products that might help. I don't use my iPad for purchased movies much.

  • Zebbler Level 1 Level 1 (0 points)

    I've used VLC for things that are difficult, but alas - the video portion of the latest HD film I bought on iTunes - simply refused to show up in VLC.  I think they might have finally gotten to VLC as well... Unless I am missing something... I will try upgrading VLC and trying again... But I have a grave feeling about this.

  • Zebbler Level 1 Level 1 (0 points)

    I did have an older version of VLC.  Installing the newest update to try again.  Don't have a way to connect to an external monitor (which would be the real test, wouldn't it?).  But if it at least plays - it might be some indication of progress.  I'll let you know in a bit.

  • Zebbler Level 1 Level 1 (0 points)


    Still doesn't work.  No video track.  It sees a timeline but refuses to show any video.
    I can click "fulll screen", it stays selected as clicked, but I see nothing but my desktop and Vimeo controls.



  • discdogger Level 1 Level 1 (0 points)

    Ugh. Sorry...that was my only thought.

  • Nicolas Online Level 1 Level 1 (0 points)

    What OS version are you on?


    And what iTunes version do you have?

  • Nicolas Online Level 1 Level 1 (0 points)

    Guys I had the same problem as all of you. I posted multiple times here.


    Episodes I had bought in HD like Lost and movies like the lord of the rings never worked. I had lost hope.


    The one day I got an update from this thread and it said the solution was to have:


    -the latest version of mountain lion


    -the latest verison of itunes 11


    I couldn't believe it would be that simple, so obviously I wasn't going to purchase HD content to test this out, I just re-downloaded one of my previous purchases that didn't work and played it back. Magically it worked!


    So please try this method!


    Good luck

  • Zebbler Level 1 Level 1 (0 points)

    I have 10.8.2 Mountain Lion

    I now have the latest iTunes as well 10.0.1

    When I was trying this, I think I had 10.0.0

    I'll try again in my current state when I get a chance to connect to an external display.  But I am kind of dubious for one reason or another.
    But - I will definitely try, and let you guys know how this behaves.

  • fan4bronco Level 1 Level 1 (0 points)

    I think updating all your software, as suggted above, works.  However, I just want to say that although this is very annoying and Apple should not have allowed this to happen, I think there is a very good reason why every HD purchase comes with an SD version as well--so that if you hook up a display that doesn't work with the HD version, you always have the SD version that WILL play.  So everyone who is complaining that they can't watch their content at all is wrong, you can watch everything you just have to be willing to watch the SD version instead.  I agree...that isn't ideal, especially if you have a large screen, but at least that is a decent solution in my opinion, or until you upgrade to the latest version of iTunes and Mountain Lion.

  • Zebbler Level 1 Level 1 (0 points)

    @Fan4bronco - the only reason I bought an HD version however was to watch it on my HD projector, not on my small computer screen.

    It makes no sense at all that HD content would be assumed to look best on your small computer screen?

  • ARWilson Level 1 Level 1 (0 points)

    I had the same problem. Thought I woluld do the right thing instead of going to BitTorrent. Lesson learned.

  • ARWilson Level 1 Level 1 (0 points)

    Where is the SD version? If it's the 720 version, that doesn't work either.

  • invasifspecies Calculating status...

    I had the exact same issue trying to play movies rented from itunes from my macbook pro to my 55 inch Panasonic HDTV and theatre sound system. An onscreen message warned me that the TV did not support HDCP. Playing with the display, HD vs SD and mirroring settings made no difference. Attempting to navigate to the movie using the finder and then viewing  the movie using open with > quicktime, or VLC or any one of numerous video apps I tried did not work either. (Others in this forum suggested this strategy, but even if this DOES work today, I'll bet apple (under pressure from content providers) will make sure it won't work forever.


    I eventually solved the issue by switching from using a mini display > VGA adapter (and VGA cable connected to the TV)  to using a  mini display > HDMI adapter and an HDMI cable to connect to the TV. It happened to be a 3rd party adapter, but I doubt that matters. I think the reason why the mac preferred the HDMI cable is because if you use HDMI there is no way to set up the TV to pass through the signal to any kind of recording device. If my initial attempt using a VGA cable had worked, theoretically I could have then used the HDMI OUT on the TV to record the movie to an external device. Once I connected using HDMI and a separate optical audio cable to my sound system, rented movies play fine within itunes and I got to enjoy them in awesome HD on my huge TV.

1 ... 14 15 16 17 18 ... 21 Previous Next


More Like This

  • Retrieving data ...

Bookmarked By (5)


  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.