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"Other" data (iPhone) - How do I remove this junk?

1188102 Views 1,155 Replies Latest reply: Apr 11, 2014 8:07 PM by Mr. Luigi RSS Branched to a new discussion.
  • r-m Level 1 Level 1 (15 points)
    Currently Being Moderated
    Dec 30, 2012 9:20 PM (in response to gringofeo)

    My "Other" consists mostly of iMessages attachments.

    Unfortunately, there's a bug where iMessages attachments DO NOT actually get deleted when you delete them in iMessages.

    To test this, I sent a 2 minute video file using iMessages. I saw my free space drop by roughly the size of the video file. Also saw my iCloud backup increase by the size of the video file.

    I then deleted the message, but the free space and iCloud backup size didn't change.

    So then I did a backup to my laptop, and used a backup recovery tool to take a look as my backup files.

    Sure enough, the video file I deleted was still there. This was even after restoring from my backup (I'm not willing to lose the other stuff I want, so cannot restore as new).

    So I tested it the other way, got someone to send a 2 min video file, and it does exactly the same.

     

    I've even deleted all messages, so my Messages app is completely empty, and the space isn't reclaimed and analysing my backup files, the message attachments are still there.

     

    So, iMessages doesn't actually always delete attachments when you delete the message that had the attachment. This leads to the "Other" showing more than you'd expect, and iCloud storage space being wasted (bad move apple, making people *need* to buy more).

     

    Just to add some numbers:

    my iPad has around 500mb of unexplained "Other" - proven to by undeleted message attachments even though I've deleted the messages.

    iPhone has around 2.5gb of unexplained "Other" - again, message attachments that haven't been deleted even though I've deleted all messages.

  • defjamblaster Level 1 Level 1 (10 points)
    Currently Being Moderated
    Dec 30, 2012 9:57 PM (in response to gringofeo)

    thanks, i will try that as well.

  • jeetu02 Calculating status...
    Currently Being Moderated
    Jan 3, 2013 7:06 AM (in response to Acqua)

    That's worked perfectly i have recoverd the1.24gb of data Thankyou for explaning very well

  • Steg O\'Saurus Calculating status...
    Currently Being Moderated
    Jan 3, 2013 10:53 AM (in response to Acqua)

    This was the best advise ever! I now have 4 extra gigs and did not lose any of my music!

  • Nico0495 Calculating status...

    This is so weird but I tried it and it actually worked!!!! Go to settings>general>usage>music and swipe to delete the data, immediately shut off your device without exiting the screen, for some odd and weird reason all your music stays on there and your "other" data has been cleared out!! Go figure, again this does NOT remove your music but it clears out the "other" data! I've done this several times now and it works everytime!

  • wisniak Level 1 Level 1 (5 points)

    No joy,

    This screwed my music...

  • Lawrence Finch Level 7 Level 7 (24,545 points)

    Nico0495 wrote:

     

    Go figure, again this does NOT remove your music but it clears out the "other" data! I've done this several times now and it works everytime!

    Most people who have tried this would disagree with you. See the first response to your message, for example. Or read the rest of the messages in the thread.

  • ClaudiaSTL Calculating status...
    Currently Being Moderated
    Jan 6, 2013 9:30 AM (in response to chpeak)

    I'd like to rescind the advice I gave earlier about how to get rid of the "other" by following steps below. DON'T DO THIS, IT WILL SCREW UP YOUR MUSIC PLAYBACK! I've learned to live with extra 2.6GB of "other".

     

    DON'T DO THIS!

    1. Go to "Settings" on your iphone home screen

    2. Select "General"

    3. Select "Usage"

    4. Select "Music"

    5. SWIPE from left to right AND DELETE IT (don't let that scare you, yes, hit the red delete button)

    6. Do not Exit the Screen, Shut your Phone off!

    7. Start it back up, next time you plug it to your PC to sync, the "Other" should be Gone

    8. AGAIN, DON'T DO THIS, ANY OF IT. You'll be sorry since it will mess up your music playback. Songs will skip, the music playing won't match the album artwork on the screen, songs simply won't play, and a lot of other annoying problems.

  • mtbdude Level 1 Level 1 (0 points)

    #8 - totally.

  • IthacaJon Calculating status...

    Okay, so I did follow the original advice, was thrilled see my 4GB+ of Other gone, but have already noticed some songs don't play. Haven't noticed any other issues. Anything specific I should look for?  Can I just "unsync" my music by deselecting 'Sync Music' in iTunes to remove all music from phone then resync? Will that fix it? Or should I Restore from an earlier backup? or how do you recommend repairing the damage?  Thanks,  Jon

  • Stephen Spark Level 4 Level 4 (2,380 points)
    Currently Being Moderated
    Jan 6, 2013 11:36 AM (in response to IthacaJon)

    You should be OK removing the music then syncing it back, of course if you still have issues Restore it.

  • rockmyplimsoul Level 5 Level 5 (5,375 points)

    IthacaJon wrote:

     

    Can I just "unsync" my music by deselecting 'Sync Music' in iTunes to remove all music from phone then resync? Will that fix it? Or should I Restore from an earlier backup?

    While un-syncing and re-syncing all of your music should fix the damage, the time that takes is really not much different from doing a full restore and load your last backup and all your music.  Restoring may clear up any other gremlins lurking in the background, though you'll likely have a large Other unless your restore without your backup.

  • zania22 Calculating status...

    I agree with ClaudiaSTL. I posted a success reply earlier but that was premature before I tried to play my songs. Most of my songs wouldn't play. I had to unsync and then re-sync all my music and the 1GB 'Other' came back.  The big picture lesson for me is that when I upgrade to an iPhone 5 in a few months I must budget more to get 32GB.   16GB was tough for me anyway but now it's clear that the iPhone needs a lot more storage just for music operation.  

  • wisniak Level 1 Level 1 (5 points)
    Currently Being Moderated
    Jan 6, 2013 8:40 PM (in response to zania22)

    When I had a JB iPhone, I saw that all the garbage were MP3/MP4 files under a specific folder.

    When deleted - virtually all Other was removed (a couple hundred MB remained as Other).

    This is contrary to many posts here claiming that most Other consists of email attachments etc.

     

    It's possible that for some users - a significant portion of the Other was indeed leftover files from JB installs, attachments, etc.

    But in my specific case I always cheked the ile extensions and they were always MP3/MP4.

     

    So this certainly suggests that most of the problem lies with the iTunes file management of the music files.

    Maybe bad indexing, etc.

     

    In any case, since purchasing my 4S I have not JB the iPhone and so I see the Other category growing almost daily and the only solotion has been to restore as new and then syncing everything (NOT restore from backup).

    This is a pain - but it's the only solution.

     

    And as Zania22 wrote above, I might well purchase an unnecessarily larger capacity (32GB) when I replace my iPhone, because of this unresolved issue (I've been experiencing it since my 3GS, with all iOS versions and iTunes versions).

  • andrarth Calculating status...

    Ok, guys. So...I solved that. After doing everything you told here, I tried something different.

     

    Download and install the free DiskAid software.

     

    Go through Storage > Media

     

    Find Application Archives. It`s some kind of App History. Delete it.

     

    For me , it worked. Since the apps that were related with this folder were no longer in my iPhone. I`ve got back half of the space Other was filling. (5Gb to 2.3Gb)

     

    cheers

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