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New iPhone 5 volume issues

107466 Views 68 Replies Latest reply: Mar 14, 2014 9:23 PM by Peter Mars RSS
  • BeckOz Calculating status...
    Currently Being Moderated
    Nov 13, 2012 2:20 PM (in response to Jordanb5816)

    I fixed it by going into Settings, General, Accessibility, Incoming Calls - turn on the Speaker.  Go figure.  But now it's totally normal volume for alerts, music AND calls.

  • PotosiDuhawk Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 13, 2012 2:37 PM (in response to Jordanb5816)

    I would consider that more of a "workaround" than a "fix". ;).

     

    In the meantime, hoping its fixed in the next iOS update.

  • sandrift Level 2 Level 2 (395 points)
    Currently Being Moderated
    Nov 27, 2012 8:22 PM (in response to Jordanb5816)

    Add me to the list of people having problems with volume reductions (iPhone 4S running iOS 6.0.1) after using Siri for turn-by-turn directions.  The solution posted below by BeckOz about modifying the Accessibility settings seems to provide a work-around for me, too. 

  • cvea Level 1 Level 1 (0 points)
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    Dec 6, 2012 4:38 AM (in response to Jordanb5816)

    If you lower the music volume, you lower all volumes.

     

    If from outside itunes you increase the ringer volume, that increases only the phone ringer, not the other sounds.  So text messages pings, email's woosh etc. are still at the lower level.

     

    Annoying

  • cvea Level 1 Level 1 (0 points)
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    Dec 6, 2012 4:40 AM (in response to BeckOz)

    BeckOZ - thanks for suggestion.  That fixed it for me

  • jtweezy Level 1 Level 1 (0 points)
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    Dec 20, 2012 1:55 PM (in response to Jordanb5816)

    So after the recent 6.0.2 update (again) failed to resolve this volume issue, I took the phone back to Apple.

     

    My first visit -- brand new iPhone 5 with iOS 6.0:

    I was basically told by the "genius" that there was nothing wrong with my phone and that I needed to do a restore (and not from backup).  I was reluctant because I've had my iPhone backup going since the iPhone 3G, but finally I broke down and did it.  Restored to a clean iOS 6.0 and the problem was still occurring, so I threw my backup back onto the phone.

     

    ... 6.0.1 comes and goes without fixing it ...

     

    ... 6.0.2 comes out earlier this week and I update...but it STILL doesn't fix the issue ...

     

    My second visit -- same iPhone 5 with iOS 6.0.2:

    I told the "genius" that I had been in before with 6.0, tried the restore and it didn't work, so I waited through 2 OS updates that both didn't fix the issue.  I was reproducing the issue to him in a loud Apple store, so he said not to worry about it and that he'd swap out phones for me to (now) rule out a hardware issue.  I'm a software developer, and everything about this issue screams software, but there's always a chance.  So I leave the Apple store with a new iPhone 5, and did a "restore from iCloud backup" first-thing.  Since yesterday I've been using the phone as I used my original one and I HAVE NOT encountered the weird volume issue yet.  This includes using Siri, plugging in headphones and plugging in my car's AUX (headphone jack) cable, and turning my ringer volume up/down and silent on/off.

     

     

    SparkNotes:

    1. iPhone 5 with iOS 6.0 had volume issues.

    2. Got rejected at Apple genius bar.

    3. Restore didn't work.

    4. 6.0.1 and 6.0.2 didn't fix it.

    5. Second visit to Apple store, left with new iPhone 5.

    6. Restore from iCloud backup.

    7. No issues for 18 hours so far.

  • rkerkenb Calculating status...
    Currently Being Moderated
    Dec 20, 2012 2:09 PM (in response to jtweezy)

    I was also given a new iphone 5 to rule out hardware.  Volume issue still happens after using Siri. It IS a software issue.  Have not upgraded to 6.0.2.

  • jtweezy Level 1 Level 1 (0 points)
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    Dec 20, 2012 2:13 PM (in response to rkerkenb)

    That does further confirm that it's software.  Any reason you haven't updated to 6.0.2?  The release notes only mention WIFI fixes, which I haven't been having trouble with.

     

    What steps are you taking to reproduce the issue?  I'll try it on mine and see if I can get it to act the same way.

  • cvea Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 20, 2012 6:03 PM (in response to Jordanb5816)

    @ apple, they know.

     

    I went to apple store to complain that the side button did not increase the phone's sound.

     

    The "genius" immediately knew what to do.

     

    He opened Music, pressed play, increased the volume of the song, closed Music.

     

    Bang, the phone's sounds - text messages, email, all work.

     

    So, apple knows about this or the "genius" would not have known how to solve the problem.

     

    Of course, this is a workaround. If I then lower the volume in Music, the phone's sound also

    Goes down.

     

    Software issue. 

  • rkerkenb Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 20, 2012 6:25 PM (in response to Jordanb5816)

    What you describe is most definitely a workaround.  It is in no way, shape, or form a solution. (i believe we've already described it on this forum.) If Apple does indeed consider that the solution, they are crazy.

     

    I'm still holding out hope this gets solved in a future software upgrade. However, just because the "genius" knew what to do does not mean the programming folks in Cupertino are aware. :(

  • dk6430 Calculating status...
    Currently Being Moderated
    Jan 6, 2013 6:56 PM (in response to jtweezy)

    I agree that it is SW, same issue here, mine worked until I did the update to 6.0.2 - now its totally random, about 50% of time the phone rings...- will try HW exchange... - APPLE _ LISTEN, PLEASE FIX THIS!!

  • rkerkenb Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 6, 2013 8:23 PM (in response to dk6430)

    I did a HW exchange.  Doesn't fix the issue.  Sorry. ***.

  • dk6430 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 6, 2013 8:32 PM (in response to rkerkenb)

    Tanks for the heads up - will go and nag Apple Genius anyway - if we all do that maybe Apple will listen

  • FancyFil Calculating status...
    Currently Being Moderated
    Jan 7, 2013 11:09 AM (in response to dk6430)

    It's definetely a software bug. I've already reported the issue as a bug and an Apple developer responded me that the bug is already tracked under bug id 12391987.

     

    The original bug is still open (the issue still appears with the latest beta of iOS 6.1). I will inform you as soon as it is marked as "fixed". I think the fix will be included in one of the next betas of iOS 6.1 and then of course with the final 6.1 version.

  • rkerkenb Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 7, 2013 4:04 PM (in response to Jordanb5816)

    That is the best news I have heard in a loooong time. w00t!

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