9 Replies Latest reply: Jan 26, 2013 6:30 AM by carlos-46
carlos-46 Level 1 Level 1 (0 points)

I get a beach ball every time I start a new email and search for a contact. I start with the first 3 letters and the beach ball appears. It may take between 15 and 30 seconds until a list of contacts matching the first 3 letters appears.

Any help?

 

Message was edited by: carlos-46


MacBook Pro with Retina display, OS X Mountain Lion (10.8.2)
  • 1. Re: Beach ball searching for contacts in mail
    sberman Level 7 Level 7 (24,480 points)

    Might you have a very large "Previous Contacts" list?  Here's how to maintain it (from Mail Help):

     

    Manage addresses in the Previous Recipients list

     

    When you send messages, Mail stores your recipients’ email addresses in the Previous Recipients list. When you want to send new messages to those email addresses, just type a few letters in an address field, and Mail automatically fills in the rest.

    1. Choose Window > Previous Recipients.
    2. In the Previous Recipients window, do any of the following:
      • To sort the list by name, email address, or the date the address was last used, click a column header.
      • To search for a name in the list, enter the name in the search field.
      • To view the card for a recipient who is already in Contacts (a card icon precedes the recipient’s name), double-click the name. Contacts opens and displays the card.
      • To add one or more selected recipients to Contacts, click “Add to Contacts.”
      • To remove one or more selected recipients from the list, click Remove From List.Removing the recipient is useful if you don’t intend to use the address again or if you previously mistyped an address and want Mail to stop suggesting it as a matching address.

     

    To select addresses that are next to each other in the list, hold down the Shift key as you click the first and last addresses. To select addresses that are not next to each other in the list, hold down the Command key as you click each address.

    You can remove a recipient from the Previous Recipients list while reading a message you received or writing a message. Click the arrow in a Smart Address and choose “Remove from Previous Recipients List” from the pop-up menu.

    If you use iCloud Contacts, your Previous Recipients list is available on your other Mac computers that use iCloud Contacts and have OS X Mountain Lion installed.

  • 2. Re: Beach ball searching for contacts in mail
    carlos-46 Level 1 Level 1 (0 points)

    Thanks sberman.

    I deleted all the Previous Recipients list and the problem persists. Now, the beach ball stays longer in the search for contacts. There must be some problem between Mail and Contacts it takes so long to process the search.

  • 3. Re: Beach ball searching for contacts in mail
    sberman Level 7 Level 7 (24,480 points)

    Two questions come to mind:

     

    1.  What type of account houses your contacts (e.g., Google, iCloud, local to your Mac)?

     

    2.  In Mail, go to Preferences (in the Mail menu) and click "Composing" on top.

       - "Automatically complete addresses" is checked, right?

       - If you click the "Configure LDAP" button, is anything there?

  • 4. Re: Beach ball searching for contacts in mail
    carlos-46 Level 1 Level 1 (0 points)

    1.     My contacts are in my Mac and ICloud.

    2.     In Preferences/Composing

         - "Automatically complete addresses" is checked.

         - "Configure LDAP" is empty.

  • 5. Re: Beach ball searching for contacts in mail
    carlos-46 Level 1 Level 1 (0 points)

    Any suggestions from anyone?

  • 6. Re: Beach ball searching for contacts in mail
    cccbd Level 1 Level 1 (0 points)

    This has been happening to me and sometimes freezes then crashes Mail. On my brand new iMac.. Annoying.

  • 7. Re: Beach ball searching for contacts in mail
    Eric Root Level 6 Level 6 (16,165 points)

    Try booting into the Safe Mode to see if you get the same behavior:

     

    http://support.apple.com/kb/HT1455        

  • 8. Re: Beach ball searching for contacts in mail
    carlos-46 Level 1 Level 1 (0 points)

    Eric

    Sorry, I didn´t see your suggestion until today.

    I have booted into Safe Mode and the result is the same.

  • 9. Re: Beach ball searching for contacts in mail
    carlos-46 Level 1 Level 1 (0 points)

    I am not sure if every time Mail seeks for contacts, it does the search on ICloud instead of looking for contacts on the computer. That might explain the delay. Any suggestions?