Rudoff

Q: I keep getting the dialogue box: itunes was not properly installed?

I keep getting the dialogue box: itunes was not properly installed?

iPod classic, 5th generation

Posted on Jan 7, 2013 7:30 AM

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Q: I keep getting the dialogue box: itunes was not properly installed?

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  • by Rudoff,

    Rudoff Rudoff Jan 7, 2013 7:34 AM in response to Rudoff
    Level 1 (0 points)
    Jan 7, 2013 7:34 AM in response to Rudoff

    Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)

    Acer Aspire X3300

    iTunes 11.0.1.12

    QuickTime 7.7.3

    FairPlay 2.2.32

    Apple Application Support 2.3.2

    iPod Updater Library 10.0d2

    CD Driver Not Available

    CD Driver DLL Not Available

    Apple Mobile Device 6.0.1.3

    Apple Mobile Device Driver 1.63.0.0

    Bonjour 3.0.0.10 (333.10)

    Gracenote SDK 1.9.6.502

    Gracenote MusicID 1.9.6.115

    Gracenote Submit 1.9.6.143

    Gracenote DSP 1.9.6.45

     

    iTunes Serial Number 003BB9400AA69B20

     

    Current user is an administrator.

    The current local date and time is 2013-01-07 11:21:05.

    iTunes is not running in safe mode.

    WebKit accelerated compositing is enabled.

    HDCP is not supported.

    Core Media is supported.

     

    Video Display Information

     

    NVIDIA, NVIDIA GeForce 9200

     

     

    **** External Plug-ins Information ****

     

    No external plug-ins installed.

     

    Genius ID: 9d1bbe5cdb74c7ff7d5b531e745c1537

     

    iPodService 11.0.1.12 (x64) is currently running.

    iTunesHelper 11.0.1.12 is currently running.

    Apple Mobile Device service 3.3.0.0 is currently running.

     

    **** CD/DVD Drive Tests ****

     

    LowerFilters: UBHelper (2.0.0.11),

    UpperFilters: NTIDrvr (1.0.0.9),

    Failed loading CD / DVD drives, error -43. Try doing a repair install on iTunes from the “Add or Remove Programs” control panel.

  • by b noir,

    b noir b noir Jan 7, 2013 2:49 PM in response to Rudoff
    Level 9 (72,129 points)
    Jan 7, 2013 2:49 PM in response to Rudoff

    CD Driver Not Available

    CD Driver DLL Not Available

     

    That looks to be our culprit.

     

    With that one, I'd start with solution 3 from the following document:

     

    iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install