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Helpful answers
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Jan 7, 2013 7:34 AM in response to Rudoffby Rudoff,Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
Acer Aspire X3300
iTunes 11.0.1.12
QuickTime 7.7.3
FairPlay 2.2.32
Apple Application Support 2.3.2
iPod Updater Library 10.0d2
CD Driver Not Available
CD Driver DLL Not Available
Apple Mobile Device 6.0.1.3
Apple Mobile Device Driver 1.63.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 003BB9400AA69B20
Current user is an administrator.
The current local date and time is 2013-01-07 11:21:05.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
NVIDIA, NVIDIA GeForce 9200
**** External Plug-ins Information ****
No external plug-ins installed.
Genius ID: 9d1bbe5cdb74c7ff7d5b531e745c1537
iPodService 11.0.1.12 (x64) is currently running.
iTunesHelper 11.0.1.12 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** CD/DVD Drive Tests ****
LowerFilters: UBHelper (2.0.0.11),
UpperFilters: NTIDrvr (1.0.0.9),
Failed loading CD / DVD drives, error -43. Try doing a repair install on iTunes from the “Add or Remove Programs” control panel.
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Jan 7, 2013 2:49 PM in response to Rudoffby b noir,CD Driver Not Available
CD Driver DLL Not Available
That looks to be our culprit.
With that one, I'd start with solution 3 from the following document: