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"Other" data (iPhone) - How do I remove this junk?

1195229 Views 1,155 Replies Latest reply: Apr 11, 2014 8:07 PM by Mr. Luigi RSS Branched to a new discussion.
  • Lawrence Finch Level 7 Level 7 (24,595 points)

    Interesting. But my application archives is empty.

  • RotaryP7 Level 1 Level 1 (0 points)

    I was wondering. Do you guys have a lot of text messages stored? Could that be an issue? I still have messages from 2011 saved in my messages roll.

     

    I have about 1.42GB of other on my 16GB which is a lot. I did bring it down to a few hundrews after that Music delete trick but in a week it went up again.

  • Stephen Spark Level 4 Level 4 (2,380 points)
    Currently Being Moderated
    Jan 7, 2013 9:18 AM (in response to zania22)

    the 1GB 'Other' came back

    This may need repeating here. A large number of people in this thread seem to be trying needlessly to delete what they deem a large amount of data in Other which is normal. If you store a large amount of media files your Other is going to get large. I believe the bulk of Other on a normally setup iOS device with a large music and/or video collection stored on it will normally have 1-3GBs of Other probably for the data base files and the additional copy of the Album Art for the cache used to speed up browsing you libraries. I believe Photos will also contribute to this issue since iOS will create additions thumbnail copies of photos to also speed up browsing on the device.

     

    If you have a 16GB iPhone with 1GB of Other I would call that normal. If it has 3GBs of Other you may have a problem. A 64GB iPad with a 32GBs of Music and a large amount of video can normally have 2-3GBs maybe more, if it starts getting over 4-5GBs I would consider looking into it.

     

    Not saying there is not a problem here, I have seen the overly bloated Other on a few devices which was showing 10-12GBs of reported Other. Some may consider the lower amounts an bug, but there would more complaints if iOS was slow accessing the data normally kept in  the data base files and artwork caches used to speed things up.

  • r-m Level 1 Level 1 (15 points)

    Yes.

    See my post a page back:

    https://discussions.apple.com/message/20743869#20743869

     

    My "Other" is the result of an annoying bug with message attachments/media not actually getting deleted when I delete the message.

    Using up my iCloud space. I've had to keep switching off Camera Roll from backing up due to not having enough storage for my iCloud backups. At least it's made me transfer my photos to my laptop more often now.

    This bug has wasted about 2.5gb for me.

     

    I'm going to try that DiskAid when I get home, and see if that lets me delete the message attachments.

  • rockmyplimsoul Level 5 Level 5 (5,375 points)

    Stephen Spark wrote:

     

    If you have a 16GB iPhone with 1GB of Other I would call that normal. If it has 3GBs of Other you may have a problem. A 64GB iPad with a 32GBs of Music and a large amount of video can normally have 2-3GBs maybe more, if it starts getting over 4-5GBs I would consider looking into it.

     

    Not saying there is not a problem here, I have seen the overly bloated Other on a few devices which was showing 10-12GBs of reported Other. Some may consider the lower amounts an bug, but there would more complaints if iOS was slow accessing the data normally kept in  the data base files and artwork caches used to speed things up.

     

    I would agree with your statements, but also add that iOS itself contributes at least 600MB to Other.  You can see this with a brand new device, or when you restore without a backup.  Add to that all the other things that contribute to Other (music artwork can get significant on a large device carrying a lot of tunes, about 1% of the native music file size) so it is very easy to reach 1 GB or a bit more.  Add on some of the other contributors and it is not unreasonable to grow from there, but above 3 GB on any device may indicate a problem.

  • henry hooker Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 7, 2013 7:34 PM (in response to r-m)

    My other has been steadily growing, and I've tried several of the fixes with no luck.  I'm resistant to do a restore from new since that will reset the number the pictures are given.  (Will this wreak havoc on my pictures that are currently on my computer by making the computer think they are duplicates?)

     

    What I did notice is I plugged my phone in and looked at other section, it was at 3.3gig.  I then went through my computer tab and pulled some short minute long videos I had taken with the camera off the phone as if the computer was seeing it as a memory card.  The other space shot up to 4.33 after that .  I went through about a month ago and deleted all my old texts and stuff trying to clear up room when my other crossed the 3 gig mark.  I went through again today and cleared out a months worth of texts and got other down to 4.14.  So apparently my problem is the phone is just placing a copy of what I delete onto the other section of the phone.

     

    Is diskaid about the only way to get to those?

     

    P.s, I have the facebook app, shazaam, google maps, and a couple games so I can't forsee my other really being above 2gig, and if it was I'd probably be fine with that.

  • henry hooker Level 1 Level 1 (0 points)

    I went back to edit my original post cause it's confusing me as I re-read it.  Just to clarify, I started with 4.33gig of other, and 3.25 gig photos.  I removed most the videos and some pictures and other shot up to 4.33 while photos dropped to 636mb.  Obviously I have something corrupted.

  • Sirfoxelot Level 1 Level 1 (50 points)

    I think most of mine is down to cached data from Apps.

    Spotify for example is 21.9MB but after a weeks usage, the Cached data (shown as Documents and Data) takes this up to 977MB

     

    The same with Facebook, this is 30.1MB but has cached an extra 194MB

     

    There is no way to clear the cache either apart from uninstalling and reinstalling the App

     

    Why can't Apple implement an option in the setttings to clear the application cache?

  • Sirfoxelot Level 1 Level 1 (50 points)

    Just tried downloading the PC Program "PhoneClean" and can't recommend this enough.

     

    Just tried it on my phone and it's cleared around 2GB of Offline Cached data, temp files etc

     

    Simple to use too, just plug your phone into your PC open the program, click "Scan" and when it's finished click "Clean"

     

    Apparently there was an App on the App Store but it was removed by Apple. God knows why? I'd be happy to pay for it

  • defjamblaster Calculating status...

    thanks sirfoxelot, that app seems to do something where diskaid did nothing for me. however, my other is at 9gb on a 32gb iphone 5, so it didnt remove much, maybe 950mb. they suggets running it multiple times, which i'm doing now...and it finished as i was typing with 0 space left to be saved. SO, on to the next one for me...

  • henry hooker Level 1 Level 1 (0 points)

    I pretty much went through and deleted all my apps and re-installed them about a month ago when I noticed other had grown to over 3 gig.  This helped in the interim, but as I took more videos and deleted more videos the other kept growing.  Last night after I posted, I went and took more pictures off the camera roll ad photo stream, and now have my other up to 4.36.

  • defjamblaster Level 1 Level 1 (10 points)

    looks like the only solution may come from apple implementing a way to delete the file through itunes. if it's something that regenerates periodically, we need a way to clear it regularly just like in a browser.

  • henry hooker Level 1 Level 1 (0 points)

    Just tried that phone clean and it shows me only gaining 28mb

    I guess I either wait for a fix someday, or restore as new...

  • Tonycle20 Calculating status...

    hey everyone this has been driving me crazy! i have tried everything this post suggests and nothing worked. and then finally i restored and used my backup to save my photos and the "other" data was STILL THERE! all 14GB of it..

     

    so i thought.. there is no music. no apps. if i look into the phone the data should be pretty precise and easy to read.

     

    so i used iexplore to read the contents of my phone and BOOM! on my phone there were ZERO voice recordings... but in iexplore it loaded HUNDREDS! most were dated before i even got my iphone 5.. so i started hacking away and slowy my "other" shrank and shrank.. ill be deleting all night. (you can only delete one file at a time)

     

    hope this helps someone else out there!

  • Tonycle20 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 8, 2013 11:55 PM (in response to Tonycle20)

    hey hey i also just found something that makes me super mad... once i deleted all of my recordings that were found. there was still 4gb of "other" so i kept searching and what i found really upset me

     

    EVERY SINGLE ATTACHMENT YOU SEND IN A TEXT MESSAGE SMS or MMS is STORED IN YOUR PHONE FOREVER. EVEN AFTER YOU DELETE IT IN THE MESSAGES APP.

     

    THERE ARE PICS AND VIDEOS I SENT USING MY OLD PHONE STORED IN MY NEW ONE FROM RESTORING FROM A BACKUP. THESE PICTURES WERE NEVER IN MY IPHONE 5 BUT THEY ARE STORED IN THESE BACKUP FILES TAKING UP SPACE. AND THERE IS NO WAY TO DELETE THEM. APPLE REALLY ***** WHEN IT COMES TO THIS KINDA OF BIG BROTHER STUFF.

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