9 Replies Latest reply: Jan 7, 2013 11:31 AM by mende1
eveba Level 1 Level 1 (0 points)

yesterday, i was working on my mac and 3 times he greys the screen and tell me to press immediatly the start button ... it's the first time I see a kind of "blue screen" on my mac , why ?


iMac (27-inch Mid 2010), Mac OS X (10.7.5)
  • 1. Re: my imac crashed and ask me to restart the machine: why ?
    mende1 Level 10 Level 10 (89,570 points)

    Welcome to the Apple Support Communities

     

    See:

     

    OS X: About kernel panics

     

    Resolving Kernel Panics

     

    Next time you start your Mac, you will see a window telling you that your computer was turned off unexpectedly. Press Report on it and copy the log here, so we can know what the problem is and what you can do to solve this

  • 2. Re: my imac crashed and ask me to restart the machine: why ?
    eveba Level 1 Level 1 (0 points)

    The first time I've copy the report, do I need to copy all the report or only a part of it, if a part wich one ?

  • 3. Re: my imac crashed and ask me to restart the machine: why ?
    mende1 Level 10 Level 10 (89,570 points)

    You must copy everything

  • 4. Re: my imac crashed and ask me to restart the machine: why ?
    eveba Level 1 Level 1 (0 points)

    below:

    Interval Since Last Panic Report:  4044630 sec

    Panics Since Last Report:          1

    Anonymous UUID:                    9317876B-A2DA-4874-8042-2C4CD7C2884A

     

    Sun Jan  6 11:15:53 2013

    panic(cpu 2 caller 0xffffff80002c4794): Kernel trap at 0xffffff8000294fb2, type 14=page fault, registers:

    CR0: 0x0000000080010033, CR2: 0x000000000004b028, CR3: 0x000000005d35b000, CR4: 0x0000000000000660

    RAX: 0xffffff80008bc198, RBX: 0x0000000000000001, RCX: 0x0000000000000000, RDX: 0x000000000004b000

    RSP: 0xffffff80f15abd70, RBP: 0xffffff80f15abda0, RSI: 0xffffff801278a1e0, RDI: 0xffffff8007db82f8

    R8:  0x0000000000000001, R9:  0xffffff80f15abef8, R10: 0x000000013bf53000, R11: 0x0000000000000001

    R12: 0x000000000004b000, R13: 0x0000000000000000, R14: 0xffffff801278a1e0, R15: 0x000000000004b000

    RFL: 0x0000000000010246, RIP: 0xffffff8000294fb2, CS:  0x0000000000000008, SS:  0x0000000000000000

    CR2: 0x000000000004b028, Error code: 0x0000000000000002, Faulting CPU: 0x2

     

    Backtrace (CPU 2), Frame : Return Address

    0xffffff80f15aba20 : 0xffffff8000220792

    0xffffff80f15abaa0 : 0xffffff80002c4794

    0xffffff80f15abc50 : 0xffffff80002da55d

    0xffffff80f15abc70 : 0xffffff8000294fb2

    0xffffff80f15abda0 : 0xffffff8000296050

    0xffffff80f15abdc0 : 0xffffff800026c60a

    0xffffff80f15abf40 : 0xffffff80002c3fbb

    0xffffff80f15abfb0 : 0xffffff80002da481

     

    BSD process name corresponding to current thread: Adobe Photoshop

     

    Mac OS version:

    11G63

     

    Kernel version:

    Darwin Kernel Version 11.4.2: Thu Aug 23 16:25:48 PDT 2012; root:xnu-1699.32.7~1/RELEASE_X86_64

    Kernel UUID: FF3BB088-60A4-349C-92EA-CA649C698CE5

    System model name: iMac11,3 (Mac-F2238BAE)

     

    System uptime in nanoseconds: 147904644912271

    last loaded kext at 3654007137253: com.apple.filesystems.afpfs          9.8.1 (addr 0xffffff7f80ad0000, size 356352)

    last unloaded kext at 514072787066: com.apple.driver.AppleUSBUHCI          5.1.0 (addr 0xffffff7f80a6b000, size 65536)

    loaded kexts:

    org.virtualbox.kext.VBoxNetAdp          4.2.4

    org.virtualbox.kext.VBoxNetFlt          4.2.4

    org.virtualbox.kext.VBoxUSB          4.2.4

    org.virtualbox.kext.VBoxDrv          4.2.4

    com.parallels.kext.prl_vnic          7.0 15106.786747

    com.parallels.kext.prl_netbridge          7.0 15106.786747

    com.parallels.kext.prl_hid_hook          7.0 15106.786747

    com.parallels.kext.prl_hypervisor          7.0 15106.786747

    com.parallels.kext.prl_usb_connect          7.0 15106.786747

    com.apple.filesystems.afpfs          9.8.1

    com.apple.nke.asp_tcp          6.0.1

    com.apple.filesystems.msdosfs          1.7.1

    com.apple.driver.AppleHWSensor          1.9.5d0

    com.apple.driver.AppleBluetoothMultitouch          70.12

    com.apple.driver.AppleUpstreamUserClient          3.5.9

    com.apple.driver.AppleMikeyHIDDriver          122

    com.apple.driver.AppleHDA          2.2.5a5

    com.apple.driver.AudioAUUC          1.59

    com.apple.driver.AGPM          100.12.75

    com.apple.driver.AppleMikeyDriver          2.2.5a5

    com.apple.kext.ATIFramebuffer          7.3.2

    com.apple.iokit.IOUserEthernet          1.0.0d1

    com.apple.ATIRadeonX3000          7.3.2

    com.apple.iokit.IOBluetoothSerialManager          4.0.8f17

    com.apple.Dont_Steal_Mac_OS_X          7.0.0

    com.apple.driver.AudioIPCDriver          1.2.3

    com.apple.driver.ApplePolicyControl          3.1.33

    com.apple.driver.ACPI_SMC_PlatformPlugin          5.0.0d8

    com.apple.driver.AppleBacklight          170.2.2

    com.apple.driver.AppleLPC          1.6.0

    com.apple.driver.AppleMCCSControl          1.0.33

    com.apple.filesystems.autofs          3.0

    com.apple.driver.BroadcomUSBBluetoothHCIController          4.0.8f17

    com.apple.driver.AppleIRController          312

    com.apple.driver.AppleUSBCardReader          3.0.6

    com.apple.driver.Oxford_Semi          3.0.6

    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1

    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1

    com.apple.BootCache          33

    com.apple.iokit.SCSITaskUserClient          3.2.1

    com.apple.driver.XsanFilter          404

    com.apple.iokit.IOAHCISerialATAPI          2.0.3

    com.apple.iokit.IOAHCIBlockStorage          2.1.0

    com.apple.driver.AppleFWOHCI          4.9.0

    com.apple.driver.AppleUSBHub          5.1.0

    com.apple.driver.AirPort.Atheros40          505.67.1

    com.apple.iokit.AppleBCM5701Ethernet          3.2.4b8

    com.apple.driver.AppleEFINVRAM          1.6.1

    com.apple.driver.AppleAHCIPort          2.3.1

    com.apple.driver.AppleUSBEHCI          5.1.0

    com.apple.driver.AppleACPIButtons          1.5

    com.apple.driver.AppleRTC          1.5

    com.apple.driver.AppleHPET          1.7

    com.apple.driver.AppleSMBIOS          1.9

    com.apple.driver.AppleACPIEC          1.5

    com.apple.driver.AppleAPIC          1.6

    com.apple.driver.AppleIntelCPUPowerManagementClient          195.0.0

    com.apple.nke.applicationfirewall          3.2.30

    com.apple.security.quarantine          1.4

    com.apple.security.TMSafetyNet          8

    com.apple.driver.AppleIntelCPUPowerManagement          195.0.0

    com.apple.security.SecureRemotePassword          1.0

    com.apple.driver.AppleMultitouchDriver          231.4

    com.apple.driver.IOBluetoothHIDDriver          4.0.8f17

    com.apple.driver.DspFuncLib          2.2.5a5

    com.apple.iokit.IOSurface          80.0.2

    com.apple.iokit.IOSerialFamily          10.0.5

    com.apple.kext.ATI5000Controller          7.3.2

    com.apple.kext.ATISupport          7.3.2

    com.apple.iokit.IOAudioFamily          1.8.6fc18

    com.apple.kext.OSvKernDSPLib          1.3

    com.apple.driver.AppleHDAController          2.2.5a5

    com.apple.iokit.IOHDAFamily          2.2.5a5

    com.apple.driver.AppleGraphicsControl          3.1.33

    com.apple.driver.AppleSMC          3.1.3d10

    com.apple.driver.IOPlatformPluginLegacy          5.0.0d8

    com.apple.driver.AppleSMBusPCI          1.0.10d0

    com.apple.driver.AppleBacklightExpert          1.0.4

    com.apple.iokit.IONDRVSupport          2.3.4

    com.apple.driver.IOPlatformPluginFamily          5.1.1d6

    com.apple.driver.AppleSMBusController          1.0.10d0

    com.apple.iokit.IOGraphicsFamily          2.3.4

    com.apple.kext.triggers          1.0

    com.apple.iokit.IOFireWireIP          2.2.5

    com.apple.driver.AppleUSBBluetoothHCIController          4.0.8f17

    com.apple.iokit.IOBluetoothFamily          4.0.8f17

    com.apple.iokit.IOUSBHIDDriver          5.0.0

    com.apple.iokit.IOSCSIBlockCommandsDevice          3.2.1

    com.apple.iokit.IOUSBMassStorageClass          3.0.3

    com.apple.iokit.IOFireWireSerialBusProtocolTransport          2.1.0

    com.apple.iokit.IOFireWireSBP2          4.2.0

    com.apple.driver.AppleUSBMergeNub          5.1.0

    com.apple.driver.AppleUSBComposite          5.0.0

    com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.2.1

    com.apple.iokit.IOBDStorageFamily          1.7

    com.apple.iokit.IODVDStorageFamily          1.7.1

    com.apple.iokit.IOCDStorageFamily          1.7.1

    com.apple.iokit.IOSCSIArchitectureModelFamily          3.2.1

    com.apple.iokit.IOFireWireFamily          4.4.8

    com.apple.iokit.IOUSBUserClient          5.0.0

    com.apple.iokit.IO80211Family          420.3

    com.apple.iokit.IOEthernetAVBController          1.0.1b1

    com.apple.iokit.IONetworkingFamily          2.1

    com.apple.iokit.IOAHCIFamily          2.0.8

    com.apple.iokit.IOUSBFamily          5.1.0

    com.apple.driver.AppleEFIRuntime          1.6.1

    com.apple.iokit.IOHIDFamily          1.7.1

    com.apple.iokit.IOSMBusFamily          1.1

    com.apple.security.sandbox          177.8

    com.apple.kext.AppleMatch          1.0.0d1

    com.apple.driver.DiskImages          331.7

    com.apple.iokit.IOStorageFamily          1.7.2

    com.apple.driver.AppleKeyStore          28.18

    com.apple.driver.AppleACPIPlatform          1.5

    com.apple.iokit.IOPCIFamily          2.7

    com.apple.iokit.IOACPIFamily          1.4

    Model: iMac11,3, BootROM IM112.0057.B01, 4 processors, Intel Core i7, 2.93 GHz, 8 GB, SMC 1.59f2

    Graphics: ATI Radeon HD 5750, ATI Radeon HD 5750, PCIe, 1024 MB

    Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54313235533654465238432D48392020

    Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54313235533654465238432D48392020

    Memory Module: BANK 0/DIMM1, 2 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54313235533654465238432D48392020

    Memory Module: BANK 1/DIMM1, 2 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54313235533654465238432D48392020

    AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x8F), Atheros 9280: 4.0.67.5-P2P

    Bluetooth: Version 4.0.8f17, 2 service, 18 devices, 1 incoming serial ports

    Network Service: AirPort, AirPort, en1

    Network Service: Ethernet, Ethernet, en0

    Serial ATA Device: ST31000528AS, 1 TB

    Serial ATA Device: HL-DT-STDVDRW  GA32N

    USB Device: hub_device, 0x0424  (SMSC), 0x2514, 0xfa100000 / 2

    USB Device: ATAPI-6 Bridge Controller, 0x0dc4  (Macpower Peripherals Ltd.), 0x0073, 0xfa140000 / 6

    USB Device: Pro9500II series, 0x04a9  (Canon Inc.), 0x10d0, 0xfa130000 / 5

    USB Device: BRCM2046 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0xfa110000 / 4

    USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8215, 0xfa111000 / 7

    USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfa120000 / 3

    USB Device: hub_device, 0x0424  (SMSC), 0x2514, 0xfd100000 / 2

    USB Device: hub_device, 0x04cc  (Philips Semiconductors), 0x1521, 0xfd140000 / 6

    USB Device: Mass Storage Device, 0x058f  (Alcor Micro, Corp.), 0x6387, 0xfd145000 / 9

    USB Device: Mass Storage Device, 0x058f  (Alcor Micro, Corp.), 0x6364, 0xfd142000 / 8

    USB Device: MP990 series, 0x04a9  (Canon Inc.), 0x1740, 0xfd147000 / 7

    USB Device: Intuos5 touch M, 0x056a  (WACOM Co., Ltd.), 0x0027, 0xfd130000 / 5

    USB Device: Built-in iSight, apple_vendor_id, 0x8502, 0xfd110000 / 4

    USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 3

    FireWire Device: 1234567890, DMI, 800mbit_speed

  • 5. Re: my imac crashed and ask me to restart the machine: why ?
    mende1 Level 10 Level 10 (89,570 points)

    eveba wrote:

     

    org.virtualbox.kext.VBoxNetAdp          4.2.4

    org.virtualbox.kext.VBoxNetFlt          4.2.4

    org.virtualbox.kext.VBoxUSB          4.2.4

    org.virtualbox.kext.VBoxDrv          4.2.4

    com.parallels.kext.prl_vnic          7.0 15106.786747

    com.parallels.kext.prl_netbridge          7.0 15106.786747

    com.parallels.kext.prl_hid_hook          7.0 15106.786747

    com.parallels.kext.prl_hypervisor          7.0 15106.786747

    com.parallels.kext.prl_usb_connect          7.0 15106.786747

     

    VirtualBox and Parallels do the same, so I recommend to delete one of these applications (if you don't have virtual machines on both). First, update Parallels to the most recent version

  • 6. Re: my imac crashed and ask me to restart the machine: why ?
    eveba Level 1 Level 1 (0 points)

    I will keep vitual box, I'd like to switch to parallels but impossible to transfer the history of Microsft money to the Money install on paralells. but when the issue happend none were opened

  • 7. Re: my imac crashed and ask me to restart the machine: why ?
    mende1 Level 10 Level 10 (89,570 points)

    I don't find anything strange on the log. You were running Photoshop at the moment when the kernel panic appeared, but the log doesn't show anything more. If you are not going to use Parallels, uninstall it. If the kernel panic keeps appearing, I would start thinking about a hardware issue

  • 8. Re: my imac crashed and ask me to restart the machine: why ?
    eveba Level 1 Level 1 (0 points)

    wait and see ... today no crash ... I wish the same for tomorrow, thank you for you help

  • 9. Re: my imac crashed and ask me to restart the machine: why ?
    mende1 Level 10 Level 10 (89,570 points)

    You are welcome