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my imac crashed and ask me to restart the machine: why ?

254 Views 9 Replies Latest reply: Jan 7, 2013 11:31 AM by mende1 RSS
eveba Calculating status...
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Jan 7, 2013 10:49 AM

yesterday, i was working on my mac and 3 times he greys the screen and tell me to press immediatly the start button ... it's the first time I see a kind of "blue screen" on my mac , why ?

iMac (27-inch Mid 2010), Mac OS X (10.7.5)
  • mende1 Level 10 Level 10 (89,470 points)

    Welcome to the Apple Support Communities

     

    See:

     

    OS X: About kernel panics

     

    Resolving Kernel Panics

     

    Next time you start your Mac, you will see a window telling you that your computer was turned off unexpectedly. Press Report on it and copy the log here, so we can know what the problem is and what you can do to solve this

  • mende1 Level 10 Level 10 (89,470 points)

    You must copy everything

  • mende1 Level 10 Level 10 (89,470 points)

    eveba wrote:

     

    org.virtualbox.kext.VBoxNetAdp          4.2.4

    org.virtualbox.kext.VBoxNetFlt          4.2.4

    org.virtualbox.kext.VBoxUSB          4.2.4

    org.virtualbox.kext.VBoxDrv          4.2.4

    com.parallels.kext.prl_vnic          7.0 15106.786747

    com.parallels.kext.prl_netbridge          7.0 15106.786747

    com.parallels.kext.prl_hid_hook          7.0 15106.786747

    com.parallels.kext.prl_hypervisor          7.0 15106.786747

    com.parallels.kext.prl_usb_connect          7.0 15106.786747

     

    VirtualBox and Parallels do the same, so I recommend to delete one of these applications (if you don't have virtual machines on both). First, update Parallels to the most recent version

  • mende1 Level 10 Level 10 (89,470 points)

    I don't find anything strange on the log. You were running Photoshop at the moment when the kernel panic appeared, but the log doesn't show anything more. If you are not going to use Parallels, uninstall it. If the kernel panic keeps appearing, I would start thinking about a hardware issue

  • mende1 Level 10 Level 10 (89,470 points)

    You are welcome

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