3 Replies Latest reply: Jan 8, 2013 1:51 PM by ejpre
ghe Level 1 Level 1 (15 points)

I have hundreds of songs on iTunes that say they are matched or uploaded and have the cloud icon with an arrow in it next to them. They are all gray'ed out and, of course, won't play. Any idea what's wrong?

  • 1. Re: Matched songs are "gray"
    ejpre Level 3 Level 3 (780 points)

    This used to happen to me all the time when I first started using Match, and I found that signing out of the store, signing back in, and turning Match back on would fix it.

  • 2. Re: Matched songs are "gray"
    ghe Level 1 Level 1 (15 points)

    I've been using Match pretty much since it started. Wonder why this would happen now? Also, whenever I sign out and sign back on I have to authorize my computer, which also doesn't seem right. I think I'm going to call my Apple Store and see if they have someone who's a whiz with Match and iCloud, since both times I've gone in for One-to-One sessions, the staffer wasn't really up on them.

  • 3. Re: Matched songs are "gray"
    ejpre Level 3 Level 3 (780 points)

    I was an early user of Match, and this used to happen pretty much any time I let the computer go to sleep without explicitly exiting iTunes first (of course, I was also running it on a PC then).  It hasn't happened in a long time, so I don't know why it would happen to you now.

     

    I almost never sign out of the store, but when I do I think it makes me authorize the computer again (and then tells me it's already authorized).