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HT2109: Transfer content from an iPhone, iPad, or iPod touch to a new device

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HT2109 I have recently recieved a new phone because i broke my last one, i cant retrieve my backup due to the name of phone being different , how do i retrieve my backup?

157 Views 3 Replies Latest reply: Jan 8, 2013 11:34 AM by PegasusTenma RSS
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Jan 8, 2013 11:20 AM

My iphone 4s was broken so i had it sent out and i had recieved a new one, but i couldn't recieve my backup from the cloud or itunes. I signed in but its treating my phone as a seperate account. i can see my backups but cant put them on new phone. it has a new name that doesnt match my original Itunes, how do i download original info from icloud? the account isnt showing any of my downloaded apps, even the ones i paid for.

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