11 Replies Latest reply: Jan 10, 2013 1:43 PM by niradv
niradv Level 1 Level 1 (0 points)

Hi everyone, I have had a macbook pro retina for about 5 months - noticed today a little horizontal black line (about 2mm) at the top of the screen about an inch or so to the right of the Help menu dropdown. It looked like a hair so I tried to brush it off with my sleeve to no avail. I used the microfibre cloth supplied, which also did'nt work. I have not dropped the laptop and I detest anyone touching the screen so don't how this has happened.

 

Any solutions? Or has anyone else had a similar issue?

 

Would apple simply replace the screen? Even for something so small but so in relative terms for the cost of the machine so big?

 

Appreciate any help/suggestions!

 

Thanks


MacBook Pro (Retina, Mid 2012), OS X Mountain Lion (10.8.2)
  • 1. Re: macbook pro retina screen damage
    Aceattack Level 1 Level 1 (10 points)

    It could be a line of dead pixels.

     

    Have it checked by Apple and see what they have to say.

     

    By the way, which display do you have? Samsung or LG?

  • 2. Re: macbook pro retina screen damage
    niradv Level 1 Level 1 (0 points)

    Don't know if it's a Samsung or LG - how do I check?

    Dead pixels sound about right but after only 5 months! Hard to fathom after spending so much.

  • 3. Re: macbook pro retina screen damage
    Aceattack Level 1 Level 1 (10 points)

    Run this in your terminal. LSN = Samsung LP = LG

     

    ioreg -lw0 | grep \"EDID\" | sed "/[^<]*</s///" | xxd -p -r | strings -6

     

     

    niradv wrote:

     

    Don't know if it's a Samsung or LG - how do I check?

    Dead pixels sound about right but after only 5 months! Hard to fathom after spending so much.

    I agree with you on that one. I had my screen replaced because of IR and got a Samsung. Was over the moon.

     

    Now 3 months down the lane, one (or two) dead pixel start appearing.

     

    Apple representatives say they won't replace the display for just one dead pixel. You need 3-5. Also it depends on where on the screen they are.

  • 4. Re: macbook pro retina screen damage
    niradv Level 1 Level 1 (0 points)

    I'm hoping they do replace it. I'm going to cause a fuss if they don't after only 5 months. Especially considering the niche of this laptop is the screen. I'm worried that you've said it depends on where on the screen it is. My blemish is about an inch and a half away from the 'Help' menu at the top in the white bar - which is why its visible. But considering it doesn't really get in the way unless watching full screen video - im worried they wont replace it.

     

    I also did that command in my terminal and got the following:

    Color LCD

    LP154WT1-SJA1

    DCN234600NNDMJ0AA

     

    Don't know what that means to be honest.

  • 5. Re: macbook pro retina screen damage
    Aceattack Level 1 Level 1 (10 points)

    It's definitely worth trying and I would suggest you take full benefit of your warranty. That is your right - however Apple considers 3-5 dead pixels within norm. (so do many other display manufacturers)

     

    Please do let us know how it goes.

     

    Thanks

  • 6. Re: macbook pro retina screen damage
    niradv Level 1 Level 1 (0 points)

    Hi, so I just got back home with a new screen fitted. Can honestly say it's the best customer service ive ever received.

     

    Basically I went to the genius bar, the guy turned it on with all these buttons pressed - and guess what, the line that was there all week had disappeared - didnt know whether to be happy or sad. He then got his thumb and rubbed against the screen with much force and said he could see where the blemish was, eventhough it wasnt visible to me anymore. It was about 2mm long. He asked if i wanted a replacement, so i agreed. within 90 mins i had a call back saying it was ready with a new screen fitted. i checked it all out and it is legit.

     

    Over the moon.

  • 7. Re: macbook pro retina screen damage
    niradv Level 1 Level 1 (0 points)

    Should also add that i called Apple the day before, explained the situation and got a case number. Don't know if it made a difference but I would suggest it - the genius also said that hes come across the problem before, so it might be common.

  • 8. Re: macbook pro retina screen damage
    Aceattack Level 1 Level 1 (10 points)

    Congratulations! Thanks for sharing the experience.

     

    Now for the sake of it, run the terminal command again. I am sure they would have replaced with a Samsung screen now. (LSN)

  • 9. Re: macbook pro retina screen damage
    niradv Level 1 Level 1 (0 points)

    Color LCD

    LSN154YL01001

    DLM247200QQF49HBR

     

    Good to know its different. How do you know if its Samsung or LG?

  • 10. Re: macbook pro retina screen damage
    Aceattack Level 1 Level 1 (10 points)

    LSN = Samsung

     

    LP = LG

     

    Enjoy the fantastic macbook!

  • 11. Re: macbook pro retina screen damage
    niradv Level 1 Level 1 (0 points)

    Ha, that is excellent.

     

    Thanks for your help!