Q: itunes was not properly installed. if you wish to import or burn cd's you need to reinstall itunes

I am getting the following error message after newly installing itunes. "itunes was not properly installed. if you wish to import or burn cd's you need to reinstall itunes"

I tried the suggestions to repair on prior posts but now, when I try to run the Help - Diagnostics iTunes stops responding and shuts down.

I am running Windows 7 x64 and tried the latest iTunes download 3 times and also tried the repair.

help?

iPhone 5, Windows 7, x64

Posted on Jan 8, 2013 6:01 PM

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Q: itunes was not properly installed. if you wish to import or burn cd's you need to reinstall itunes

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by b noir,

b noir Jan 8, 2013 6:20 PM in response to dboneapple
Level 9 (72,129 points)

Jan 8, 2013 6:20 PM in response to dboneapple

I tried the suggestions to repair on prior posts but now, when I try to run the Help - Diagnostics iTunes stops responding and shuts down.

Drat ... okay, we'll take a punt on the most likely cause of the message at the moment.

Try solution 3 from the following document:

iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install
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by dboneapple,

dboneapple Jan 8, 2013 8:35 PM in response to b noir
Level 1 (0 points)

Jan 8, 2013 8:35 PM in response to b noir

I've already tried that and I have no such GEAR driver. I tried the other steps as well. I also tried my Lenovo ThinkPad support page to try new CD firmware but it is already up to date.
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Q: itunes was not properly installed. if you wish to import or burn cd's you need to reinstall itunes

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by b noir,

by dboneapple,

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