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Safari Crashes plz help!!!

482 Views 34 Replies Latest reply: Jan 9, 2013 4:00 AM by clintonfrombirmingham RSS
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Smiggle04 Calculating status...
Currently Being Moderated
Jan 8, 2013 11:50 PM

Hi, my MacBook Pro has been working the past 2 years and when I left it on for 20 minutes to go have lunch, I come back and safari crashed. I open it up again but this time it crashes finder and I have to force shut down my computer via the power button. After that I tried again 23 times with the exact same result and on the 24th restart the startup screen went blue and I had to enter safe mode to fix that issue. Because safari wont even START I have to use my iPod for this post and it will mean no error or crash reports, sorry :(

Thanks to anybody who can help cuz I really need my Internet :)

P.S MacBook Pro snow leopard 10.6.8 and every application is currently updated

~Smiggle04

MacBook Pro, Mac OS X (10.6.8)
  • clintonfrombirmingham Level 7 Level 7 (26,755 points)
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    Jan 9, 2013 12:51 AM (in response to Smiggle04)

    OK - give this a try.

     

    Startup using your Snow Leopard installation disc in the optical bay - either hold down the C key or the option key to select the boot device. Once you get to the installation screen, use Disk Utility to first verify and then, if necessary, repairing your hard drive. If the drive can't be found or if it cannot be repaired, then it may be possible that your boot drive is dead or is dying.

     

    Call back after you've tried Disk Utility.

     

    Clinton

  • clintonfrombirmingham Level 7 Level 7 (26,755 points)
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    Jan 9, 2013 1:24 AM (in response to Smiggle04)

    OK, try this - go here -->> http://www.macupdate.com/app/mac/15675/apple-safari - and download the 'older' version for 10.6.8 and try reinstalling Safari. If that doesn't help, call back.

     

    Clinton

  • clintonfrombirmingham Level 7 Level 7 (26,755 points)
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    Jan 9, 2013 1:36 AM (in response to Smiggle04)

    Oh, yeah, now that would be a problem!

     

    Have you tried booting your MBP since you ran the repair in Disk Utility? It might boot now that the disk has been repaired... try booting whilst holding down the option key and see if your boot drive comes up as an available startup disk...

     

    Call back...

     

    Clinton

  • clintonfrombirmingham Level 7 Level 7 (26,755 points)
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    Jan 9, 2013 1:49 AM (in response to Smiggle04)

    MBP = MacBook Pro...

     

    OK, so you've narrowed it down to a user account problem. There are a couple of things we can try. It's good that you're actually able to log into another account - that points to an account problem (could be a startup extensions, could be anything). If I were you, I'd create a new administrator user account and then we'll worry about getting all of your files from your old account to your new account.

     

    Create the new admin user, restart and see if you can open Safari.

     

    Call back...

     

    Clinton

  • clintonfrombirmingham Level 7 Level 7 (26,755 points)
    Currently Being Moderated
    Jan 9, 2013 1:55 AM (in response to Smiggle04)

    Is this with the 'other' account or the old account?

     

    It might just be time for an erase and reinstallation of Snow Leopard... it could even be a hardware problem such as a disk failure... do you have a backup?

     

    Clinton

  • clintonfrombirmingham Level 7 Level 7 (26,755 points)
    Currently Being Moderated
    Jan 9, 2013 2:04 AM (in response to Smiggle04)

    OK, let's try this - it's going to take some time.

     

    Reboot, again, using the Snow Leopard installation disc. Run Disk Utility - again - and this time repair permissions and once again verify and repair the hard drive if necessary. Then try reinstalling the system. It may only update your computer to 10.6.3 and you'll have to go through a series of software updates but that's the only thing that I can think of at present - given that you don't have a backup and don't want to totally erase everything on the disk.

     

    Give it a try - and then call back...

     

    Clinton

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