4 Replies Latest reply: Jan 9, 2013 3:29 AM by ClaesH
ClaesH Level 1 Level 1 (0 points)

and this is the first lines in chras report:


Date/Time:   2013-01-08 17:32:58 +0100
OS Version:  10.8.2 (Build 12C60)

Report Version:  11


Command:     Safari
Path:        /Applications/Safari.app/Contents/MacOS/Safari
Version:     6.0.2 (8536.26.17)

Build Version:   1

Project Name:WebBrowser

Source Version:  7536026017000000

Parent:      launchd [135]


PID:         147
Event:       hang
Duration:    2.15s
Steps:       20 (100ms sampling interval)


Hardware model:  iMac12,1

Active cpus: 4
Free pages:  2733977 pages (-40435)
Pageins:     605 pages
Pageouts:    0 pages



Process:     Safari [147]
Path:        /Applications/Safari.app/Contents/MacOS/Safari
Parent:      launchd [135]
UID:         501
Task size:   3975 pages (-2895)
CPU Time:    0.001s
Note:        Suspended for 7 samples


This hase happend several times during the last two weeks

what is the problem?

iMac (21.5-inch Mid 2011), OS X Mountain Lion (10.8.2)
  • 1. Re: Safari freezes my iMac
    RodneyW Level 4 Level 4 (3,030 points)

    It could be lots of things!  - but it is not the default behaviour of Safari.


    Some troubleshooting steps/questions:


    1. Does it happen on a particular website?
    2. Does it happen in all user accounts?
    3. What extensions do you have installed?  Go to Safari Preferences and check them.  Try disabling them to see if it makes a difference.
    4. What plugins do you have installed? Bring up the Installed plug-ins window and check for non-standard plug-ins.  Try disabling them one at a time.
  • 2. Re: Safari freezes my iMac
    ClaesH Level 1 Level 1 (0 points)

    Hi RodneyW


    and thank's for the questions:


         1. it could be any website at all, and have been anyone

         2. I am the only user

         3. I have no extensions installed

         4. The same ansver, no plug-ins


    And futher moore problems with Mountain Lions:

    my iMac can also freez and have to be restarted with the start button when I'm working for exampel with

    InDesign CS6, Photoshop CS3, Illuslltrator CS6 and so on …

    So I wonder - is there a bug in MacOS X 10.8.2 that causes the problems that I have?


    Finaly I also include the begining of one Kernel_iMac.panic:


    Thu Jan  3 13:41:23 2013

    Panic(CPU 0): Unresponsive processor (this CPU did not acknowledge interrupts) TLB state:0x0

    RAX: 0xffffff807d97ec20, RBX: 0x0000000000000000, RCX: 0x0000000000010031, RDX: 0xffffff800f531000

    RSP: 0xffffff80778a9de0, RBP: 0xffffff80778a9e70, RSI: 0x0000000000000002, RDI: 0xffffff8004401ef0

    R8:  0xffffff7f85af6050, R9:  0x000000010d937390, R10: 0x00007fd41a0178cc, R11: 0x0000000000000202

    R12: 0x0000000000000000, R13: 0x0000000000000000, R14: 0xffffff800f531000, R15: 0x0000000000000001

    RFL: 0x0000000000000046, RIP: 0xffffff7f8483928a, CS:  0x0000000000000008, SS:  0x0000000000000010

    Backtrace (CPU 0), Frame : Return Address

    0xffffff80778a9c60 : 0xffffff8003ebd371

    0xffffff80778a9c90 : 0xffffff8003eb7203

    0xffffff80778a9ce0 : 0xffffff8003ece81b

    0xffffff80778a9e70 : 0xffffff7f848390ec

    0xffffff80778a9e90 : 0xffffff8004249832

    0xffffff80778a9ed0 : 0xffffff800426022a

    0xffffff80778a9f10 : 0xffffff7f85af5b21

    0xffffff80778a9f50 : 0xffffff7f85b2562d

    0xffffff80778a9f60 : 0xffffff7f85b2cb5b

    0xffffff80778a9f80 : 0xffffff8003eb720f

    0xffffff80778a9fd0 : 0xffffff8003ece6a8

    0xffffff808317bd40 : 0xffffff800400f04e

    0xffffff808317be40 : 0xffffff800419a2a2

    0xffffff808317bef0 : 0xffffff80041a16e2

    0xffffff808317bf50 : 0xffffff80041e182a

    0xffffff808317bfb0 : 0xffffff8003eced33

  • 3. Re: Safari freezes my iMac
    RodneyW Level 4 Level 4 (3,030 points)

    Mate - that looks bad.  It's not likely to be an OS bug - if I am interpreting that dump correctly it could be a hardware problem (faulty CPU).


    Time for a call to your friendly AppleCare people..

  • 4. Re: Safari freezes my iMac
    ClaesH Level 1 Level 1 (0 points)

    Thank's again for the rapid response.


    Think I will call today …