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Downloading Past Purchases

28228 Views 46 Replies Latest reply: Feb 20, 2014 4:57 AM by MG537 RSS Branched to a new discussion.
  • ejpre Level 3 Level 3 (780 points)
    Currently Being Moderated
    Jan 9, 2013 12:08 PM (in response to Steve Taylor1)

    No he can't. You can only download past purchases (including auto-download and Match) for one Apple ID *per computer* (not per account), and this can only change once every 90 days. 

     

    This is the incredibly annoying distinction between "authorization" and "association".  You can "authorize" content for several users on one machine, but in order to re-download content, you have to "associate" a computer to that ID, in addition to authorizing it, and this can only change once every 90 days. Having separate accounts on the computer doesn't change this.

     

    I recently learned this the hard way when my son came home from college and re-download one TV show from his AppleID on his account.  When I later tried to use Match on my account, I was informed it would be 90 days before I could switch the computer back to my ID (and no, going to the site and removing it from the authorized list won't change this).

     

    Luckily, I emailed the iTunes store, and they reset it, but made it clear this was an exception to the rule:

    http://support.apple.com/kb/HT4627

     

    This is such an annoying and confusing policy, that hopefully Apple will change it soon- especially with enough negative feedback.

  • markbenjamin Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 9, 2013 3:29 PM (in response to ejpre)

    i have a postgraduate degree in mathematics and cannot understand what on earth Apple means by any of this, I am very impressed you seem to be able to get your head around it!

    I have given up myself

  • ejpre Level 3 Level 3 (780 points)
    Currently Being Moderated
    Jan 9, 2013 5:31 PM (in response to markbenjamin)

    For most of their policies, Apple seems have put quite a bit of thought into establishing rules that limit unauthorized sharing without being overly onerous to their legitimate customers.

     

    By that standard, this is an epic fail. They've blindly applied a policy to computers which was clearly developed for single user iOS devices.  You have to imagine a pretty convoluted case where it will limit unauthorized sharing beyond what the authroization policiies already do, but it can quickly make life miserable for loyal, paying customers.

  • helenback Calculating status...
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    Jan 12, 2013 11:08 AM (in response to pputnam)

    this is absolutly crazy, i have looked this up for my mum who has same problem downloading her purchases as her and her husband share a computer. apple need to change this its really bad!!

  • Bryan Killingsworth Calculating status...
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    Jan 15, 2013 7:27 PM (in response to helenback)

    Yup, this is crazy. My wife and I share a computer, but have separate apple IDs, iphones, and ipads. Now that we downloaded one of her itunes purchases to the computer I am locked out of doing the same for 90 days.

     

    We used to buy CDs and rip them into any digital music format onto any device we wanted, and maybe that's still the way to go... hasta la vista, itunes!

  • markbenjamin Level 1 Level 1 (0 points)
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    Jan 15, 2013 7:49 PM (in response to Bryan Killingsworth)

    A colleague used my ipad to download an app needed urgently to connect to his office server...that left me unable to use my iPad for my own purchases while overseas

  • Appleuser8090 Calculating status...
    Currently Being Moderated
    Feb 1, 2013 8:35 PM (in response to pputnam)

    I hate this too. I downloaded movies from my friends Ipad onto mine now it won't let me download music on to my ipad device for 79 more days. How is this fair? You are getting punished for sharing, but, they let you buy it and they get money and they don't let you download it onto your device? They give a complicated warning that no one understands, then they steal our money.That is illegal and wrong. I got money for getting straight A's I buy a song, they take my money and say, sorry you have to wait 79 days thanks for the money! How is this even right?? Does anyone else think something odd is going on???

  • regoryarrum Calculating status...
    Currently Being Moderated
    May 22, 2013 8:07 PM (in response to pputnam)

    I was having the same issue. I contacted Apple through their online chat and asked them to help me re-download everything onto my computer. They told me to unassociate every other apple ID that may be used on the computer and then they did some Apple magic and allowed me to re-download all my past purchases. Maybe try that, it worked for me!

  • Elf King Calculating status...
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    Aug 2, 2013 1:35 AM (in response to pputnam)

    This is completely screwed up ... *sigh*

  • SwampLynx Level 1 Level 1 (0 points)
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    Sep 18, 2013 8:55 PM (in response to jeffjeffb)

    Steve Taylor, actually you are 100% wrong. Apple ties a specific device (including computers) to a specific Apple ID and only allows changes every 90 days. Whether or not you have separate user accounts is irreverent. Apple ties the ID to the machine UUID. This is a HUGE "inconvenience" to put it mildly, for thouse of us with multi-user systems.

     

    My girlfriend and I share an iMac. We each have entirely separate user account, preferences, iTunes libraries, etc. We both PAY for our own iTunes Match subscription. Yet we both can't use the service that we BOTH PAY FOR at the same time due to this absurd policy. Whether the blame rests with Apple or the content providers, the policy is ill thought. The potential revenue from both the duplicate iTunes Match subscriptions and frequent duplicate music purchases, will now be reduced to a single subscription and music shared via home sharing. We were willing to pay a permium to keep our music siloed, but Apple had better ideas.

  • Captainfunsize Calculating status...
    Currently Being Moderated
    Sep 29, 2013 3:13 PM (in response to pputnam)

    I honestly hate this 90 day thing because I had to share an account with my family when I had an iPod, and now since I have my own phone I have my own account but I can't download my songs that were in the other account. Change this stupid rule apple!

  • LektricSno Calculating status...
    Currently Being Moderated
    Oct 3, 2013 4:25 AM (in response to pputnam)

    Agreed, I was starting to actually like buying music here until I ran into this issue. I left my laptop at work (which I generally do during the weekdays), came home and had to burn a new cd because the one in my car was messed up. My desktop at home doesn't have a burner, so I used my wifes laptop since it's the only machine left with one in the house of 6 pcs, and of course she has her own Itunes account since we buy different music. My car won't work with mp3 discs, and has no input to work with my smartphone. All I wanted to do was make this new cd and it turnd into this stupid problem! I am considering amazon now, because I should be able to download the music I paid for where ever I authorize the machine! Why have this authorize blah blah machine when you do and it penalizes you?? Shouldn't that occur after you try to authorize past the device amount? Come on apple! Frig sakes, I'm a programmer and I know this isn't that hard to figure out, and I'm not making nearly as much as your coders, I am sure!
    Looking at amazon right now.. OH and I own 3 Galaxy's and thought buying from you was a good idea... You have failed here and in ever hopes of getting me to look at other apple products.

  • PyramidPete Calculating status...
    Currently Being Moderated
    Dec 27, 2013 11:07 AM (in response to pputnam)

    No doubt there is some not so clever middle manager rising up the greasy pole having established this annoyance for everyone. Is it any wonder that some now download the files and distribute them without this hindrance. I agree with ssn use amazon. (or spotify or anything but apple)

  • JimboJJ Calculating status...
    Currently Being Moderated
    Dec 31, 2013 6:20 PM (in response to pputnam)

    Wow, I thought buying a Mac for my family would be a great idea.  Now, however, with six of us trying to use our Apple IDs on the same computer, we can't download the music we already purchased.  We are constantly being punished for trying to use a different Apple ID.   Really, really, a bad idea.  My little girls are wondering "why is Apple so stupid?".  (Not my words)    

     

    What should I tell them?   "Sorry sweetheart, you can't listen to One Direction on your Mac because....   uh.  Yeah, you are licensed for five computers but daddy synced his music within the last 90 days.   You have to wait 61 more days.   Apple is worried about little girls like you.  You might try to steal music.  Even though you have been buying it all from iTunes, you could change and start trying to copy things illegally.   You might turn out to be a horrible little girl, actually." 

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