1 32 33 34 35 36 Previous Next 925 Replies Latest reply: Mar 25, 2014 12:14 PM by Hgmichaels Go to original post Branched to a new discussion.
  • 495. Re: iPhone 5 bad call voice quality
    dysphonix Level 1 Level 1 (0 points)

    You're definitely not the only one. My guess is there are hundreds complaining and thousands affected (you always have to consider those affected that just don't understand they're getting poor call quality or don't care that they can barely hear the call, they only care they have the iPhone). Honestly, I would venture to say that many people are just not bright enough to understand they have a crappy call quality. Or they think that it is normal. Well, it's not.

     

    http://www.iphone5callquality.com has a great video on that page that demonstrates one of the main problems of the iphone 5's call quality (gating and digitized quality).  I definitely have this problem as well and sometimes its compounded by other issues like robotic voice comperssion, very mid-rangy fidelity (no highs, no lows, all mids), and sometimes dropped calls (which I had at 6.01 but practically none at 6.02)

     

    Rumor has it a fix is coming out tomorrow (January 9th). We'll see...

  • 496. Re: iPhone 5 bad call voice quality
    Gabex247 Level 1 Level 1 (0 points)

    I heard about the new update and hope that it is in fact, an "update" that addresses this issue. Seemed like my phone started having these issues when I updated back from 6.0.1 and just progressed. Well, hopefully tomorrows update will be worth the wait. Luckily, I still have an iPhone 4S running on iOS 5 to revert to if needed.

  • 497. Re: iPhone 5 bad call voice quality
    morbeck Level 1 Level 1 (0 points)

    I have the same issue and often cannot do a normal call at all due to the robot or metallic kind of sound. Often the call also drops. And this while the signal show at least two or three bars or reception signal. I had the phone replaced at the Apple Store but the problem is still exactly the same. If I move myself during the conversation it is even worse. At the same places with an iPhone 4 or an iPhone 3G or any other Nokia cellular phone the connections are fine w/o. any noises or disturbances and never drop.

    My provide is T-Mobile (Germany) but in local threads it is reported, that same issue is happening in other provider's network. T-Mobile confirmed officially that they are aware about this specifc problem with the iPhone 5 and are heavily investigation but do not know yet, where exactly the problem results from, and where and when it will be solved and if it can be resolved for the iPhone 5 at all. This is not very encouraging.

    Together with the Wifi issue on the iPhone 5 since 6.0.2 (see other discussion here) I must really say that the iPhone 5 is the worst mobile phone I have ever used (from the mobile phone and call quality perspective), it is not business grade at all. From the quality point of view it is worse than any cheap made cellular phone but price is still premium. If it is not solved soon I will not touch any mobile phone from Apple anymore.

  • 498. Re: iPhone 5 bad call voice quality
    Gabex247 Level 1 Level 1 (0 points)

    I was told by my service provider to wait for 7 days so they can do an investigation on the line. The guy who made the report even stated that he would be calling me personally to give me the update. I told him that when he calls, it better be good news otherwise they will need an operations manager around to take the call that is going to light up their call center on that day if the issue is not fixed LOL!!.

     

    Jokes aside, we shouldn't be lied to and these large companies need to be held accountable for the products and services they sell.

  • 499. Re: iPhone 5 bad call voice quality
    rraikov Level 1 Level 1 (0 points)

    http://iphone5callquality.com/

    "January 9, 2013:


    Apple Store tested 3 iPhone 5's and confirms the iPhone 5 has a call quality problem they cannot solve.

    Yesterday I visited the Apple Store in Amsterdam to demo the call quality problem of my iPhone 5. Two team employees from the Apple Store (an Apple Genius and a person from the Business department) made test calls with my iPhone 5 and had to admit that there clearly is a problem with the call quality. When you are on a call the incoming voice drops in and out, the audio sounds digitized and choppy. We also tested my iPhone 4 with the same version of iOS (6.0.2). The call quality of the iPhone 4 was perfect. The Apple Genius decided to place more test calls with two of their own iPhone 5’s and experienced the same call quality issues. To rule out that the problem could be caused by settings or installed apps, the person from the Genius Bar activated a brand new iPhone 5 for me. When we made test calls with this new-out-of-the-box iPhone 5 the result was the same: choppy sound on every call. The exact same effect that can be heard in my YouTube video.

    The person from the Genius Bar concluded that this is a real problem that they cannot solve. He told me that he would do everything for me to find a solution for the problem and that I would hear from Apple soon. I hope that the Apple Store Amsterdam is more helpful than Apple Ireland. "

  • 500. Re: iPhone 5 bad call voice quality
    tgpi Level 1 Level 1 (0 points)

    It sounds like progress is being made. They have to have taken some notice by now and are looking for a solution. It may not be an easy fix, or done in the next day or two, but I'm confident the problem will be addressed soon. I say this after having my worst experience with a snotty Genius tech who refused to believe there was a problem, but reluctantly replaced my iPhone 5... A replacement with the same call clipping/fading problem. I am still hopeful.

  • 501. Re: iPhone 5 bad call voice quality
    SheriIpod Level 1 Level 1 (0 points)

    Hi everyone. I finally broke down and bought a new phone. Called Verizon to switch over and they informed me that Apple has acknowledged the call quality/clipped sound issue with headsets on the iPhone 5 and will be issuing a fix with the next software update (release date unknown). Hooray!

  • 502. Re: iPhone 5 bad call voice quality
    mackntosh4me Level 1 Level 1 (0 points)

    Found out that turning on the Hearing Aid Mode helped quite a bit for the iphone 4, 4s, and 5. Remarkable difference for me actually. It must take a different rought through the phone software, which helped.

  • 503. Re: iPhone 5 bad call voice quality
    Gabex247 Level 1 Level 1 (0 points)

    Anyone, any luck with ANYTHING? I tried the Hearing Aid Mode and in my case, it seems to have gotten worse

    :-(. I have been calling AT&T with new examples with numbers, dates, times, and call durations to ensure that there is nothing they can say that I didn't do.

     

    I will keep posting updates and see where this goes. If anyone has anything to add, please let me know as I will do the same.

  • 504. Re: iPhone 5 bad call voice quality
    jfaughnan Level 3 Level 3 (780 points)

    My understanding and experience is that the hearing aid option only affects speaker phone or handheld behavior, not headset.

  • 505. Re: iPhone 5 bad call voice quality
    Angry Bird Level 1 Level 1 (0 points)

    I am so happy Apple corp has admitted the sound problem on the 5, it is a cheaply made phone.  I love the new add airing now where it is dubbed background noise reduction, try - Phone quality reduction.

     

    I hope the release in may is a new iphone 6 that has this issue corrected along with the new heavier metal like the iphone 4, paint doesnt scratch off, and maybe a few new features like things the Samsung can do.  type and watch movies at the same time.  I will try apple one more time, to see if they can get it right.  Thanks,

  • 506. Re: iPhone 5 bad call voice quality
    dysphonix Level 1 Level 1 (0 points)

    Apple has officially admitted to a sound problem? Highly unlikely...

     

    Where do we get the idea that Apple is accepting fault for this? I have not seen or read it anywhere. Just because an employee in random Apple stores may have said something to this effect does not mean anything.

     

    In the meantime, we iPhone 5 users with call quality problems are being screwed...

  • 507. Re: iPhone 5 bad call voice quality
    stoutie Level 1 Level 1 (0 points)

    DYS is correct. Apple Corp. has said nothing about this publically. I'm on my way to Apple store today to possibly get my 5th iPhone 5. Probably won't be any better than the first 4.

  • 508. Re: iPhone 5 bad call voice quality
    kcn81 Level 1 Level 1 (0 points)

    Serious question: How often are you going to exchange your iPhone 5 (and keep on recoginzing nothing changes)?

  • 509. Re: iPhone 5 bad call voice quality
    Gabex247 Level 1 Level 1 (0 points)

    I just seen a post where it stated that Apple confirmed this to be an issue but couldn't find any documentation on here or the internet to support the previous post. Where might I find that? If this is the case, they should be working to issue a fix for this issue or do what any other company would do, a recall!!!

     

    In my opinion, I don't know if replacing the phone for the third, forth, or fifth time is doing much but I'm going to keep trying. Bottom line, I paid a good amount for this phone and in addition, the monthly service that I pay AT&T isn't worth it at this point. And it seems that calling AT&T or Apple isn't working much either as the blame simply keeps being pushed back and forth.

     

    I also strongly believe that Apple is aware of the issue since they seem to be replacing them with not too many questions being asked. I have seen a few posts where people from different parts of the world are getting the same exact treatment as I experienced here in Utah.

     

    Also seen a post where someone mentions a Class Action Law Suit and to be honest, I'm at the point where this avenue of action isn't a bad idea. I am so angry about this issue that I feel "trapped" with this phone since I am unable to return it and if I cancel service, I am going to be penalized with the early termination fee (350.00).

     

    Any thoughts from anyone?

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