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pixel streak problem

275 Views 2 Replies Latest reply: Jan 10, 2013 7:45 AM by 33Nicolas RSS
33Nicolas Calculating status...
Currently Being Moderated
Jan 9, 2013 5:10 PM

I'm pretty livid.  After 12+ month, the motherboard and SSD died on this laptop.  Thankfully Apple replaced it.  6 months later, I notice a streak inside the display.  I close my laptop  every evening and opened up two days ago only to find a streak, sort of like a light comet tail and star like blink.  There was no pressure on it, there are not dents, I just closed it and opened it next day.  The Los Cerritos, CA tech help told me he couldn't do anything about it and left me there hanging.  This is the third problem I've had with this specific MacBook Air.  Are they bad quality?  Am I going to get stuck in a month or so with a non-working display on a $1,200 laptop after 6 months?  I've never had that problem wioth any of the other products I own.


We have a 2004 laptop that still work, a 2008 MacBook that works, a 2009 iMac that has no problems and this recent Air burns out on its own and I get stuck with it?  We have a lot of Apple products about 10 I use all the time.  We have bought a lot of products from Apple over the years and have turned a lot of people to Apple products but I'm miffed with this.  Clearly, I didn't do anything to it and certainly nothing was on it, and I don't think I have gremlins in the house.


I'm very discouraged with this because I have seen quality go down the past few years with Apple.  The problem now is that I'm stuck and of course, on a very limited budget.  This is not what we expect from Apple and certainly not the experience I've had with it over the past decade.  Anything anyone can think of?  $400 to repair is ludicrous.


MacBook, Mac OS X (10.7.5)
  • marconiusrex Level 2 Level 2 (345 points)
    Currently Being Moderated
    Jan 9, 2013 8:43 PM (in response to 33Nicolas)

    Is it still under warranty?  (i.e. did you get Apple Care for it?)  If so they should replace this one too or repair it. Instead of dispairing why not try to talk to someone higher up in support. The best thing would be to schedule a genius apporintment at an Apple Store if one is near you.  Make sure you talk to the most senior support person or manager there if you have to.


    Good luck.




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