Is it still under warranty? (i.e. did you get Apple Care for it?) If so they should replace this one too or repair it. Instead of dispairing why not try to talk to someone higher up in support. The best thing would be to schedule a genius apporintment at an Apple Store if one is near you. Make sure you talk to the most senior support person or manager there if you have to.
Currently Being ModeratedJan 10, 2013 7:45 AM (in response to marconiusrex)
You're right, I will go back, or at least another one near me. It's strange but in many ways Apple made me stupid. I used to expect this from PC makers and knew how to fight with them. I've never had to do that with Apple. Times are changing.