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Opening Preferences in Calendar and crashes

397 Views 14 Replies Latest reply: Jan 10, 2013 5:57 AM by team_mclaren RSS
team_mclaren Calculating status...
Currently Being Moderated
Jan 9, 2013 4:38 AM

I've got to say that I find Apple's Mail and Calendar and Contacts integration with Exchange the weakest it's ever been. I have so many problems. Contacts that just forevers is syncing, Mail that never updates and takes ages to do much etc. And yes, on iOS Exchange integration is perfect and causes zero problems.

 

Anyway, does anybody please know why when I go in to Calendar, it doesn't update and when I click Preferences to check the settings it immediately hangs and crashes. I have to Force Quit every time now.

 

Any suggestions gratefully received.

 

PS. I'm using a brand new MBP with Retina and the very lastest OSX and updates and everything.

iMac, Mac OS X (10.7)
  • RodneyW Level 4 Level 4 (3,030 points)
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    Jan 9, 2013 4:56 AM (in response to team_mclaren)

    It is working reliably for me at the moment with my work email, contacts, calendars, reminders and notes.  It could be affected by the version of the Exchange Server that your work is running.

     

    To (attempt to) fix the issue with not being able to access preferences in Calendar, it might help to delete the account through the "Mail, Contacts & Calendars" preference pane, and then set it up again.

     

    Good luck.

     

    Rodney

     

    p.s. love your handle.  It is a pity that Lewis is moving on.

  • LousyFool Level 4 Level 4 (2,640 points)
    Currently Being Moderated
    Jan 9, 2013 4:58 AM (in response to team_mclaren)

    I've got to say that I find Apple's Mail and Calendar and Contacts integration with Exchange the weakest it's ever been.

    Might be true for you, but not for everyone. E.g. not for me.

     

    PS. I'm using a brand new MBP with Retina and the very lastest OSX and updates and everything.

    That's different from your signature here, so you may want to update that, thanks.

     

    More importantly, what Exchange server version is at the other end? In brief, since years the word is out for OS X: " Make sure it's the latest MS Exchange server to avoid trouble..."

     

    when I click Preferences to check the settings it immediately hangs and crashes.

    You seem to be a long-term Apple user, knowing how to delete preference .plist files? I'd do so to start with.

  • LousyFool Level 4 Level 4 (2,640 points)
    Currently Being Moderated
    Jan 10, 2013 12:06 AM (in response to team_mclaren)

    team_mclaren wrote:

     

    Everything to do with Exchange integration on OSX is very, very, problematic...

    ...again, for you, unfortunately. Not in general. So, it must be something in your, or your Exchange server's, setup.

     

    2010 should generally work, it does for me. Although the IT guy of my client is totally allergic against Macs, he gave me a list of all parameters needed, though I didn't need it: Mail set it up automatically, and it all worked well instantly.

    I trust your network/Exchange admin helps you verifying your settings?

     

    Before digging into the OS and deleting anything, and since you're referring to this "brand-new MBP":

    - Does the Exchange account work on your other Macs with older OS X versions?

    - How did you set up the new MBP; fresh from scratch, or by migrating an entire account or at least some data from a different Mac?

     

    You see what I'm aiming at:

    You having a backup anyway (yes?), completely delete the present Exchange account from your MBP (this will delete anything stored locally under the account - save it first!), re-start the machine, and set up the account from scratch...

     

    You should be able to "simulate" this as well by temporarily creating a new user on your MBP, and create the Exchange account there. Since it's for testing purposes only, you can immediately afterwards delete that account again incl its home folder.

    - If it works under that account, you may proceed and start from scratch in your original account. Or move all your data and docs from the old to the new account and delete the old account then.

    - If it doesn't work, then there is really something generally wrong in between the server and your machine. Unless your Exchage admin can solve it, the remaining options are few and ugly...

  • RodneyW Level 4 Level 4 (3,030 points)
    Currently Being Moderated
    Jan 10, 2013 12:55 AM (in response to team_mclaren)

    iOS use software it has developed (licensed under Microsoft ActiveSync) to connect to Exchange.  This works beautifully as you describe.  It is perfectly designed for the mobile experience - and Microsft only licenses it between the messaging server and a mobile device.

     

    OS X uses Exchnge Web Services to connect to Exchange.  This is an inferior experience to ActiveSync, but it is the best available in the absence of true MAPI support (aka Windows MS Outlook).  As far as I know, Windows still doesn't support Exchange unless you buy MS Office....

  • LousyFool Level 4 Level 4 (2,640 points)
    Currently Being Moderated
    Jan 10, 2013 2:04 AM (in response to team_mclaren)

    team_mclaren wrote:

     

    The first point I was making is that anything iOS works beautifully with our Exchange server. It plugs and plays and always has done. Mail, Calendar, Contacts. It syncs and it works beautifully. The very same Exchange server (and settings) with OSX is very, very, weak. And don't start me please with using Mail with Yahoo! and how Mail on OSX puts your sent messages in a completely different Sent folder than what Mail for iOS puts them and everything else.

    I read your point, have neither objected, always only referred to OS X and MS Exchange, not mentioned Yahoo "and everything else" and do not intend to. Easy, man, easy...

     

    You didn't say it clearly, but I'm half assuming and half reading in between the lines that things do work well with your other Macs, only the MBP with ML causing trouble. If I get this wrong, it's time to state so.

     

    You did not comment at all on my suggestions for further analysis or even fix of the problem, maybe only because you didn't get to it yet but prefer continuing suffering and ranting, or maybe because you don't consider it any use at all.

     

    So then, I shall continue using my flawless and speedy Mail under 10.8.2 with MS Exchange Server 2010 at the other end until I hear back from you with more answers or results rather than bleating...

  • LousyFool Level 4 Level 4 (2,640 points)
    Currently Being Moderated
    Jan 10, 2013 3:18 AM (in response to team_mclaren)

    Yet more bleating? Wowowowow.

     

    If it was as general of a problem with OS X (Mountain Lion or whichever) and it's apps, you could imagine what this and other forums looked like. Me being one of the bleaters. You could even see it in the value of Apple shares, haha.

     

    But that's not the case. So, back to your case, and what the thread you started is about - no Yahoo, Office, CE, whatever. Or "like it or lump it", but then silently, please.

  • LousyFool Level 4 Level 4 (2,640 points)
    Currently Being Moderated
    Jan 10, 2013 3:29 AM (in response to team_mclaren)

    Bon appetit - hope your hat is made from something tasty.

  • LousyFool Level 4 Level 4 (2,640 points)
    Currently Being Moderated
    Jan 10, 2013 3:57 AM (in response to team_mclaren)

    I have always said and never denied that something is wrong in your setup. Since you started with Exchange, I included that as well. Now, why should not more be affected, and what you see in Exchange is only one symptom?

     

    Launch the Console app and see if you have any error messages. Copy and paste some here, but please only errors, and no need to make it hundreds at this point.

     

    Also, what 3rd-party non-Apple apps (other than Office), drivers and 'tools' such as anti-virus or so do you have installed, running or not?

    Aaaaand, are all of those 100% ML-compatible, too?

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