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How to change support forum user name?

32473 Views 194 Replies Latest reply: Jan 12, 2013 11:49 AM by Ralph Johns (UK) RSS Branched to a new discussion.
  • heatherfrombroadbeach Calculating status...
    Currently Being Moderated
    Jan 3, 2013 4:51 PM (in response to Ralph Johns (UK))

    Hi Ralph,

     

    I don't know the history to this so I'll accept what you say as true.

     

    However, I think all that is being asked is the ability to change a users display name  - once.  Because loads of people just accept the auto generated name - or make a typos when they create their display name.  Most don't realize that once created it can never be changed.  If the ability to change the display name was limited to ONCE, then I don't see how it could lead to people trying to rort the system.  So just one change of display name to correct any error - or just to have a more appropriate moniker seems a reasonable ask to me. 

     

    Anyway, I will stay tuned.

  • Ralph Johns (UK) Level 9 Level 9 (66,870 points)

    HI,

     

    As this Thread has been running since April  2011 I doubt much will be done.

     

    Scattered over the various Communities you will find similar threads that seem to serve no purpose other than to gather more posts saying the a same thing.

     

    They do tend to server two purposes:-

    1) Keeping all similar posts in one place (They could be reviewed but as this threads shows rarely does anything happen)

    2) It stops the Communities being littered with similar threads.

     

    As I have said in this tread before, before this Thread was started it was not a regular thing but Hosts would change the name in some cases.

    In some cases that has been about harassment where someone has been posting under a name across several Help sites and have been subjected to negative followers posting to their threads any time they post.  The Apple Discussions Communities can be searched by Google and other Search engines.

     

    Apple did tell everybody before the move to the Jive Software that Posting Aliases would be Permanent.

    During the first version of this and into the second version they were changing the occasional name.

    As this thread seems to confirm that stopped about 16 months ago.

     

    As has been said before you can create a new Apple ID and use that to create a new Alias to post that you do like.

    Your "old" account would retain the points it may have gained and they are not transferable to the new account.  (not that many people are here for the points)

     

     

    3Sigcopy2.png
    9:11 PM      Friday; January 4, 2013


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • Kelly Crossley Level 3 Level 3 (710 points)
    Currently Being Moderated
    Jan 7, 2013 12:27 PM (in response to Ralph Johns (UK))

    Yeah, nothing is happening here. At one time Matt may have helped people change their username, but I was never contacted by anyone. Seems like there would be a pretty straightforward procedure for doing this, which could be done by board members. I've yet to find the procedure though.

  • Ralph Johns (UK) Level 9 Level 9 (66,870 points)
    Currently Being Moderated
    Jan 7, 2013 2:22 PM (in response to Kelly Crossley)

    HI,

     

    You are right there is a Page

    You have to Login to your Apple Support Profile

     

    This lists various details linked to your Apple ID that is also the Posting Apple ID

    At the top it list Phone Numbers

    Then Your Apple ID email (Sometimes you can edit an Alternative email that will effect where the Notification emails go to).

     

    Your Address/Shipping and other depending on whether your have bought form the On line store of just iTunes

     

    You will notice at the Bottom a "Nickname" items that cannot be edited.

    This will be your Posting Alias.

    Screen Shot 2013-01-07 at 22.20.47.png

     

    Presumably the Hosts do have access as some have been changed in the past.

     

     

    3Sigcopy2.png
    10:21 PM      Monday; January 7, 2013


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • very_unhappy_with_apple Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 10, 2013 1:09 PM (in response to Ralph Johns (UK))

    So being the lazy American that I am, Blew right through this thread, and what I gleaned, correct me if I'm wrong please, alias cannot be changed with changing my apple ID, which has thousands of $$ worth of purchases (not happening).

     

    After a great experience with the genius bar kids at the iCrack store, who replaced my Macbook Pro Retina display for, get this, FREE, I want to change my name.  Seems they would encourge it.  Oh well,  they still saved me a grand and earned my loyalty.

  • deggie Level 8 Level 8 (44,915 points)

    You can have one Apple ID just for this site and another one for your iTunes purchases.

  • Ralph Johns (UK) Level 9 Level 9 (66,870 points)

    HI,

     

    The suggestion  is that if you want to change your Posting name here then you create an Apple ID to do that leaving any other ID that is associated with iTunes or your Hardware purchase History alone.

     

    Edit,

     

    Sorry about the Repeat I did not see Degiie's Post on the same page and thought I was at the end of the Thread.

     

     

     

    3Sigcopy2.png
    9:39 PM      Thursday; January 10, 2013


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

     

    Message was edited by: Ralph Johns (UK)

  • AllenETD Level 1 Level 1 (125 points)
    Currently Being Moderated
    Jan 11, 2013 7:24 AM (in response to omaether)

    Has anyone had any luck with this issue? Can calling Apple solve the problem?

  • heatherfrombroadbeach Level 1 Level 1 (15 points)
    Currently Being Moderated
    Jan 11, 2013 1:30 PM (in response to AllenETD)

    If I understand this correctly there were a FEW people who did get their name changed - somehow the request was escalated.  But from all the postings over the last six months it appears this isn't happening anymore. So I don't think calling Apple will make a difference  - but at least it might redraw the request to their attention.

     

    If it is true that names were changed in the past - then that says it is technically possible.  For reason I don't quite understand they don't want to allow any name changes.  This simply doesn't make sense to me.  We aren't asking for the ability to change name several times - that would cause problems,  we are asking for the ability to change it once.  Why?  Well there seem to be valid reasons eg|

    A typo ( tip gun)

    An inappropriate name (very unhappy with Apple is a great example)

    An indentifying name (maryjanesmallville)

    Or

    Just a desire to have a name that we are happy with (rather than the generic auto generated).

     

    Regardless of the responses saying why we can't have the name change - this doesn't change the fact that some of use would like the ability to do so.

  • deggie Level 8 Level 8 (44,915 points)
    Currently Being Moderated
    Jan 11, 2013 1:46 PM (in response to heatherfrombroadbeach)

    I know of only 3 alias changes in the time I've been here and all were for documented security reasons and all were longtime members here. Because of the tie-in with the iTunes Store, Mac App Store, app store, Express and all that, i.e. you have a huge database connected to other databases, changing the alias is not a trivial pursuit.

  • heatherfrombroadbeach Level 1 Level 1 (15 points)
    Currently Being Moderated
    Jan 11, 2013 1:56 PM (in response to deggie)

    Thanks for the clarification deggie -particularly the point about the connections between data bases.  I think we'll probably just need to let this one go - it doesn't look like any change is likely.

  • Ralph Johns (UK) Level 9 Level 9 (66,870 points)
    Currently Being Moderated
    Jan 11, 2013 2:10 PM (in response to deggie)

    Hi,

     

    Re-reading the first three pages of this thread (I have it set to display in threaded view and 25 posts to a "page")

    I can see that at least three people in this thread have had their name changed.  (Not sure about the Original Poster)

     

    Matt K who is/was a Host  no longer has a Purple Apple Icon  (not sure about that) but still shows an Community Manager.

    This account was created 15th April 2011  (3 days before the Original Post)

     

    I subscribe to all the threads I post in but I doubt the Hosts work that way.

     

    I also notified the some posts early in the thread (Date wise) but at that point nothing seemed to get done.

     

    My general impression is that any changes are now not going to be made.

     

     

    3Sigcopy2.png
    10:10 PM      Friday; January 11, 2013


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • deggie Level 8 Level 8 (44,915 points)
    Currently Being Moderated
    Jan 11, 2013 2:23 PM (in response to Ralph Johns (UK))

    Reading through the entire thread I don't see anyone who has had their alias changed since the Jive implementation in this thread. Are you possibly referring to people who changed their Apple ID and returned here?

     

    The Purple Apple Icon went away with the last update. He has a gray one with Community Manager under it and is still around.

  • pixelchild Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 11, 2013 2:29 PM (in response to pixelchild)

    I give up too. I've been trying for a while now as well. I called Apple support and they don't handle this.

  • Ralph Johns (UK) Level 9 Level 9 (66,870 points)
    Currently Being Moderated
    Jan 12, 2013 11:49 AM (in response to deggie)

    HI,

     

    Thanks for the Purple Apple Icon info.

     

    I was talking about from the start of this Thread.

     

    I see this one

    Screen Shot 2013-01-12 at 19.09.12.png

    He talks about having it changed and that an older post also changed. (as you would expect).

     

    This next one refers to he real name being on show that is not now

    Screen Shot 2013-01-12 at 19.12.28.png

     

    Then there are these two

    Screen Shot 2013-01-12 at 19.14.01.png

     

    Then the Original Poster comes back in Jan 2012

    Screen Shot 2013-01-12 at 19.29.57.png

     

    Then there is penx in April 2012  who implies in their post that they had  posting/Username/Posting Alias that was their Real Name.  (I refer to that in my first post (15th June 2012) in the thread which seemed to have had a rush of new posts about that time).

     

    After that time it becomes less clear as to whether names have been changed or not.

    It is well over a year at that point that the thread has been going and Matt K. probably stopped following it.

     

    Overall the response  (From the Hosts) does seem to be somewhat inconsistent.

     

     

     

     

    3Sigcopy2.png
    7:49 PM      Saturday; January 12, 2013


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

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