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Mac Mail problems receiving messages from

1525 Views 16 Replies Latest reply: Mar 24, 2014 3:01 PM by ROBERT MORAN2 RSS
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raduray Calculating status...
Currently Being Moderated
Nov 10, 2012 8:21 AM

I'm running Mac OSX Mountain Lion.  I have Mac Mail configured for IMAP connection to and also to Gmail.  Gmail works fine.  However, I have problems receiving Charter email.


Get Mail does not retrieve new messages.  Neither do I get new email every minute as configured in Preferences (General - Check for new email - Every Minute).  However, I do get new email when I take the account offline and then back online.


Mailbox settings are as follows:


          User Name:

          Password:  *******

          Incoming Server:

          Port:  143

          SSL:  Off


The fact that I can get email when I go offline/online implies that my mailbox settings are correct.  I have no problem retrieving Charter IMAP mail using my iPad or my iPhone.  Any other suggestions?

MacBook Pro (15-inch Early 2011), Mac OS X (10.7.3)
  • Adam Baker3 Calculating status...

    I have the exact same problem with my brand new iMac. I have been on the phone with charter and apple specialists for hours. Apple says that they are aware of the problem, and are not able to fix it because it's on charter's end. Charter says there's nothing that they can do. So it is not able to be fixed right now unless someone at apple and/or charter come out with an update that solves the problem.


    My only work around right now is to log in my email at and re-direct it through a gmail account, and then that gmail account into apple mail.

  • ABruceS Calculating status...

    I have the same problem. I decided to go to APple Mail because I just added a MacBook Air the I will be using on vacation. So I went through all the setting that charter suggests but no help. So I tried their "Trusted Advisor". Stehpen knew nothing so I started searching the internet. And here I am. I'm going to try to go back to Entourage on the iMac and MacBook. Please let me know if this gets fixed anytime soon.

  • Judithfrommichigan Calculating status...

    Using new MacBook Pro with Mt. Lion. Spent two days trying to solve my Charter mail problem. Was able to access my mail at the website, but not on my computer. Here's what worked for me. Select Mail; under Mail menu, select preferences. Add Charter if not already on list.


    1. Account information

         Account Type: IMap

          Description: Charter

         Email: (your charter email address)

         Full Name: (I just put in my given name)



          User name: (enter email address)

         Password: (enter your Charter password)


         Outgoing (smtp): Charter

         Use only this server (did not check)

          TLS Certificate: None


    2. Advanced

         IMap path prefix: (leave blank)

          Port 143 (do not check SSL)

          Authentication: (select Password)

         Use IDLE command if server supports: checked

    Hope someone else finds success with these settings.

  • luannefromsuffolk Calculating status...

    I know this thread is old but I just switched from POP to IMAP for my Charter email on my iMac running Mountain Lion.  I'm having this same issue where I have to either close mail and open it back up or take accounts offline and then back online in order to receive mail. 


    Does anyone have any new fixes for this issue by now?


    By the way, Judithfrommichigan...the settings you recommend are the same settings that Charter tells you to use.  My accounts were created using those settings and I'm having the problem.

  • Shutterbug65 Calculating status...

    This is definitely a Charter mail problem but they always refer me back to Apple. All other mail accounts work fine with the get mail button. I have been dealing with it for almost a year on my Macbook Pro.  Until Charter fixes the issue you have two choices:  Under the "Mailbox" menu, select Take all accounts offline" and then put back online, as mentioned before, or select "Rebuild" at the bottom of the same menu.  Sometimes the "Synchronize charter" option works also but not always.  Typical sub-par Charter quality. They need to spend more money on technology and less on their mis-leading commercials.  Hope this helps.

  • Csound1 Level 7 Level 7 (32,320 points)

    raduray wrote:


    I think both Apple and Charter are at fault.


    The fact that Outook for Mac does not have a problem with Charter mail would indicate that there's a problem with Apple Mail.


    The fact that Apple Mail works fine with other ISP mail services would indicate there's a problem with Charter.

    Then you have the choice of not using Mail, not using Charter, or not using either of them.


    After seeing how common problems with Charter are I know which I would choose.

  • Csound1 Level 7 Level 7 (32,320 points)

    Thanks for your thoughts.

  • luannefromsuffolk Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 11, 2013 10:14 AM (in response to Csound1)

    Seems like Apple Mail is at least partially the problem if Charter mail works fine with Outlook on the same Mac. 

  • Csound1 Level 7 Level 7 (32,320 points)

    Charter forces unsecured services upon you, and it does using the most hacked port in existence (25)


    It is a mediocre email system, poorly supported and wide open to any miscreant who chooses, you're welcome to use it but it is still junk.

  • Csound1 Level 7 Level 7 (32,320 points)
    Currently Being Moderated
    Aug 11, 2013 10:43 AM (in response to raduray)

    Enjoy your email service, I will continue to avoid Charter as if it was a plague, I prefer no-one but me to be able to access my mail, clearly it doesn't bother you.

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