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MacBook won't come out of sleep mode.

1045 Views 11 Replies Latest reply: Jan 15, 2013 7:36 AM by ldt0585 RSS
ldt0585 Calculating status...
Currently Being Moderated
Jan 10, 2013 7:26 AM

My MacBook freezes every time I try to wake it after I put it in sleep mode. I have to restart my computer to get anything to work. I upgraded from Snow Leopard to Mountain Lion 10.8.2 and never had a problem before. Are there any fixes to this, other than never putting my MacBook to sleep.

MacBook, OS X Mountain Lion (10.8.2)
  • Eric Root Level 6 Level 6 (13,885 points)
    Currently Being Moderated
    Jan 10, 2013 12:33 PM (in response to ldt0585)

    Try booting into the safe mode (see link) and see if the same problem occurs.

     

    http://support.apple.com/kb/HT1455

  • Eric Root Level 6 Level 6 (13,885 points)
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    Jan 11, 2013 4:53 PM (in response to ldt0585)

    Try booting normally, but signing in another account, like Guest, or making a new temporary account, and see what happens. The point of this is trying to see if what is happening is related to just one account.

     

    Do you have any additional software installed, like MacKeeper or anti-virus programs? If so, disable or delete them and see what happens. There are several programs, MacKeeper being one often cited, that interfere with the OS.

  • thomas_r. Level 7 Level 7 (26,960 points)
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    Jan 12, 2013 4:32 AM (in response to ldt0585)

    When booted normally (ie, not in Safe Mode), enter the following command in the Terminal (found in /Applications/Utilities):

     

    kextstat | grep -v com.apple

     

    What is the result? Paste the output into a message here.

  • thomas_r. Level 7 Level 7 (26,960 points)
    Currently Being Moderated
    Jan 14, 2013 7:40 PM (in response to ldt0585)

    You didn't get LogMeIn properly removed. You will have to reinstall it, then remove it properly according to these instructions:

     

    http://help.logmein.com/selfserviceknowledgerenderer?type=FAQ&id=kA030000000DGFw CAO

     

    You should also remove whatever it is that you have installed from be-grace.co.jp. Be sure to use whatever uninstall method that software provides. (I have no idea what that may be, as the site is in Japanese.)

  • thomas_r. Level 7 Level 7 (26,960 points)
    Currently Being Moderated
    Jan 15, 2013 7:29 AM (in response to ldt0585)

    Maybe someone else can advise you what software you might have installed from there... I have no idea, and can't read the site. Doing a clean reinstall of the system (ie, erasing the hard drive with Disk Utility and then reinstalling without importing any applications from your backups) would probably fix the issue, but is serious overkill if the problem is as simple as finding and removing that one piece of software.

     

    Unfortunately, kernel extension files are not always easy to track down, if you can't find an uninstaller provided by whatever software installed them.

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