Skip navigation

Mail 5.3 freeze (not responding) OSX 10.7.5

1216 Views 12 Replies Latest reply: Jan 12, 2013 9:07 PM by Zokora RSS
Zokora Calculating status...
Currently Being Moderated
Oct 6, 2012 8:12 AM

Dear all Mac users,

I just have updated my Mail to 5.3. I set it opens automatically when I login. But the problem is It always (100%) freeze (not responding at all). I have to quit and re-open it. Then it run normally. Please help me to solve the problem?

Thank you!

MacBook Pro, Mac OS X (10.7.5)
  • Dale Weisshaar Level 6 Level 6 (15,855 points)
    Currently Being Moderated
    Oct 8, 2012 10:05 PM (in response to Zokora)

    Try posting this in the 10.7 Mail forum. You'll get more help there.


  • Dale Weisshaar Level 6 Level 6 (15,855 points)
    Currently Being Moderated
    Oct 8, 2012 11:18 PM (in response to Zokora) are in the Mail forum....I screwed up!!!


  • ian douglas Calculating status...
    Currently Being Moderated
    Oct 28, 2012 8:31 PM (in response to Zokora)

    I have this same problem, just starting today. For no apparent reason. Did you find a solution? I tried repair disk permissions, but it made no difference. My problem seems worse than yours, because I can't get Mail to open at all. Even after a force quit. Was working fine under Mountail Lion until today.

  • TCourant Calculating status...
    Currently Being Moderated
    Jan 11, 2013 2:46 PM (in response to Zokora)

    I have noticed the same issue with a minor difference. Auto launching results in non-responsive email. The menu works fine, so I am easily able to Quit and restart (at which point it's fine), but on initial startup it is non responsive to mouse clicks anywhere (with the exception of the menus).


    Restarting full screen is fine also.


    I do not have Omnigrowl, whatever that is.

  • Dale Weisshaar Level 6 Level 6 (15,855 points)
    Currently Being Moderated
    Jan 11, 2013 3:00 PM (in response to TCourant)

    Have either of you tried starting Mail... click on Mailbox in the title bar at the top of your screen and choose Rebuild Mail from the drop down menu?

  • TCourant Level 1 Level 1 (10 points)
    Currently Being Moderated
    Jan 11, 2013 5:07 PM (in response to Dale Weisshaar)

    Yes, in fact I did that before searching the forum posts.

  • Dale Weisshaar Level 6 Level 6 (15,855 points)
    Currently Being Moderated
    Jan 11, 2013 7:38 PM (in response to Zokora)

    Seems like a bigger problem then just mail.

    Have you tried this?

    Start from your recovery system. OS X Lion or OS X Mountain Lion includes a built in set of utilities in the Recovery System. Restart your Mac and hold down the Command key and the R key (Command-R), and keep holding them until the Apple icon appears, indicating that your Mac is starting up. After the Recovery System is finished starting up, you should see a desktop with a OS X menu bar and a "Mac OS X Utilities" application window. Note: If you see a login window or your own desktop and icons, it is possible that you didn't hold Command-R early enough. Restart and try again.

    When your computer finishes starting up, choose Disk Utility from the Utilities window.

    Click the First Aid tab. Click the disclosure triangle to the left of the hard drive icon to display the names of your hard disk volumes and partitions.

    Select your OS X volume.

    Click Repair. Disk Utility checks and repairs the disk.

    Let us know what Disk Repair reports and whether it was able to repair it or not.

    After that, then Repair Permissions.

    No need to report any Permissions errors........we all get them.



    Mac OS X (10.7.5), MacPro '07 MacBookPro Late '08G4
  • TCourant Level 1 Level 1 (10 points)
    Currently Being Moderated
    Jan 12, 2013 1:23 PM (in response to Dale Weisshaar)

    So I did the disk repair, and there were no reports and no permissions to repair... but I told it to repair anyway.


    Logged back in no change in mail, still no response to anything but menus when starting at login on Full Screen. Changing the screen to window resolves the issue (for the time being).


    So I turned it off Open at Login, logged off, logged back in, started up Mail, changed to full screen, everything works. It did do something a little strange here. The screen that it had been in turned that grey grid background with no menu bar... and remained that way while Mail was full screen. I should've made notes, but now I can't remember if I left that during the next restart, but it resolved itself as well.


    Turned the Open at Login back on, made it full screen, logged off and logged back in and it launched full screen, and works normally now.


    Some anomally within Mail, apparently, that has now been resolved, but I cannot say for sure what part of what I did fixed it...


    Whatever the case, it seems to have been resolved with my system.


    Thanks for the suggestion.


    Hope this helps Zokora...


More Like This

  • Retrieving data ...

Bookmarked By (0)


  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.