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Mail Signature Settings Crashing on iOS 6

2847 Views 18 Replies Latest reply: Aug 21, 2013 3:55 PM by r0ck5ter RSS
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webcodemonkey Calculating status...
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Sep 19, 2012 10:17 PM

I upgraded to iOS6 today, along with the rest of the cool kids. I have multiple email accounts and on iOS 6 I can finally set a different signature for each account (seriously, this is a big deal for me)! Only trouble is I was able to set all 3 signatures once, but I noticed a typo and went back into the settings to revise the signature. As soon as I scroll down to see the last signature, the app crashes and I'm returned to the homescreen. The crash occurs exactly when the scroll should show the last signature, leading me to believe it has something to do with that specific signature. The only difference about the last signature is it has a phone number and URL in it, which were highlighted blue when I originally copied and pasted it in.

 

Being the tech savvy guy I am, I have tried everything short of deleting the affected account from the iPhone and setting it up again.  I would prefer not to do this.

 

Is anyone else having this problem?  Any suggestions?

iPhone 4S, iOS 6, 64GB Black
  • Nikhil chanana Calculating status...
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    Sep 20, 2012 11:00 AM (in response to webcodemonkey)

    Hi I am facing this similar problem on my iPhone 4 please suggest something apple

  • ltappler Calculating status...
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    Sep 21, 2012 10:33 AM (in response to webcodemonkey)

    I'm having the same problem.

  • stefanobene Calculating status...
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    Sep 24, 2012 7:42 AM (in response to webcodemonkey)

    I've iPad 2 and I can set many signatures (one for every account oc) and I can see and modify them in settings, but mail takes only the default email signature, not the other ones.

  • Natanrod Calculating status...
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    Sep 24, 2012 8:24 PM (in response to webcodemonkey)

    Hi. I have EXACTLY the same issue, word for word: url in the signature, crashes when I scroll down, etc. now let's wait for someone knowledgeable of a solution. Cheers.

  • Natanrod Level 1 Level 1 (0 points)
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    Sep 25, 2012 4:12 AM (in response to webcodemonkey)

    I did not "solve" the problem but at least managed to avoid crashing. Once you open the signature page, instead of swiping quickly upwards, do it very slowly, half an inch by half an inch (not even that). It will not crash and you will at least be able to fix typos. I deleted the url that was in my signature, but kept the phone number and address (which still show as links) and the problem continued - which means it is not the url that is crashing. The problem now is that the solution I have just suggested is not working any longer - even at a slow pace, it crashes... :(

  • jvq Level 1 Level 1 (0 points)
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    Sep 25, 2012 10:45 PM (in response to webcodemonkey)

    I have the same issue, although I didn't have any HTML in my signature.

     

    The only solution I was able to find was delete the offending accounts, reinstall them and everything now works fine.

     

    btw. I have now added QR Codes to my signatures successfully.

     

    Regards

     

    John

  • Tdaswani Calculating status...
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    Oct 7, 2012 10:56 AM (in response to webcodemonkey)

    Hi, I am facing the same problem. Finding iOS 6 very 'buggy'

     

    Managed to scroll half inch by half inch, it did work, but as mentioned, not solved the issue.

     

    Using both the 4s and 5, as I have 2 numbers, is anyone finding syncing contacts over iCloud an issue? Birthdays do not sync on both phones, nor to numbers as favourites.

     

    Tried making changes in contacts from my mac online through iCloud, still no luck.

  • jaisonline Level 1 Level 1 (0 points)
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    Oct 7, 2012 12:52 PM (in response to webcodemonkey)

    Same issue here.  iOS 6 on iPad 3 (new). I coped my signature from on if my work emails.

     

    My signature looks like this...

     

     

    Thanks,

    John

     

    =====================================

    Jonathan J. Mc Doe

    Software Manager, DEPT Application & Data Systems

    CA10-A250 : 555-555-5555

  • growersranch Calculating status...
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    Oct 23, 2012 6:04 PM (in response to webcodemonkey)

    Hoping the wise guys at apple will see this!  I too am thrilled to have seperate signatures for the 9 email accounts I have on my phone!  Yes, I wear several hats and like to compartmentalize my emails by my job duties.  I had the exact same problem as I noticed there was an error on one of my signatures, (some of my signatures have URL, some don't)  tried scrolling slowly, that seems to fixed the problem, but I was very SLOW at scrolling.  I have a 4s. 

  • jaisonline Level 1 Level 1 (0 points)
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    Oct 25, 2012 11:56 AM (in response to webcodemonkey)

    I also received a call from Apple last night but was unable help (bad timing of the call).

     

    Anyway, I also confirmed my iPad still crashes while reproducing the steps.  However, I did also (like mentioned already) notice the crash doesn't occur if I scroll very slowly.  So I was able to edit the last signature. Regardless, it crashed again when trying to edit another signature while not scrolling slowly.

  • glazzaro Calculating status...
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    Jan 12, 2013 6:35 AM (in response to webcodemonkey)

    This is not encouraging, the thread has stopped with now solutions several months back and this is a big issue for me also.  I can't even use signature settings now because it keeps crashing, so I am on the latest IOS 6.02 for my mini iPad.  So I guess I can assume Apple has not fixed this problem and with the inactivity on this thread it appears its not a big issue also?  I hope not I have several business accounts that I need different signatures capabilities, does anyone have an update on this problem?  Any ideas on how to get it to stop crashing so I can make changes?

     

    Greg

  • ADMYYZ Calculating status...
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    Feb 9, 2013 6:43 AM (in response to webcodemonkey)

    This really is crazy, I am also still experiancing the same issue. Apple has to have a fix for this!

  • mcclured123 Calculating status...
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    Feb 27, 2013 12:44 PM (in response to webcodemonkey)

    I just had the same problem running iOS 6.1.2. Still no fix?!?!?

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