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contact data does not display

265 Views 12 Replies Latest reply: Jan 13, 2013 1:12 PM by Csound1 RSS
BobOldPhone Calculating status...
Currently Being Moderated
Jan 12, 2013 8:41 AM

I have our contacts in the cloud and sync to both computers, iphone and ipad. Recently my wife's computer, a slightly newer iMac has stopped showing the contact data. It displays the contact names but the page with the data is blank except for the name. If I add a new name on my computer, it will show up but not the data. We have all the updates the same on both machines. Not sure when it broke, but has been running slowly recently. I am doing a virus scan now but that will take hours. The protections (Norton) was turned on. Any suggestions will be appreciated.

iMac (24-inch Mid 2007), OS X Mountain Lion (10.8.2)
  • LousyFool Level 4 Level 4 (2,640 points)
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    Jan 12, 2013 8:44 AM (in response to BobOldPhone)

    Turn Norton off. Best get rid of it.

  • Klaus1 Level 8 Level 8 (43,385 points)
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    Jan 12, 2013 10:28 AM (in response to BobOldPhone)

    Norton Antivirus (made by Symantec) has a very long and illustrious reputation for mangling Mac OS X systems, sometimes to the point where a complete reinstall is necessary. Among other things, it installs kernel extensions which are known to cause kernel panics and system freezes; it contains known and documented bugs which can silently corrupt Adobe Photoshop and Adobe InDesign files, destroy a user's ability to authenticate as an administrator, and (on PPC systems) can cause Classic to stop functioning; and Symantec has on at least two occasions now released flawed .dat file updates which erroneously report certain critical Mac OS X files as "viruses." (Deleting these "viruses" causes damage to the system that in some cases renders it unbootable.)

     

    Norton Removal Tool (Symantec Uninstaller):

    http://www.symantec.com/business/support/index?page=content&id=TECH103489&locale =en_US

    And now this, from 11 January 2012:

    Lawsuit Claims Symantec "Scareware" Warns Of Fake Threats To Sell Upgrades

    http://www.forbes.com/sites/andygreenberg/2012/01/11/lawsuit-claims-symantec-sca reware-warns-of-fake-threats-to-sell-upgrades/

  • Csound1 Level 7 Level 7 (32,320 points)
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    Jan 13, 2013 8:32 AM (in response to BobOldPhone)

    BobOldPhone wrote:

     

    I turned Norton off and it did not help. Norton comes with our ISP package from Comcast and does seem to provide some protection so I won't remove it until I am sure that it is the problem. I have run disk repair and fixed some bad premissions.

     

    Upon comparing the comtact program on the two computers, I discovered that the template on the sick system is blank. It will not let me add fields, so that seems to be the problem. I have no clue what happened to it.

    Remove Norton, ignore anything Comcast tell you.

  • Csound1 Level 7 Level 7 (32,320 points)
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    Jan 13, 2013 9:18 AM (in response to BobOldPhone)

    BobOldPhone wrote:

     

    OK, three people with the same message! I removed all of Norton from the sick computer. No change in Contacts. The template is still blank and will not accept changes. I could not restore contact program from Time Machine as it is required by OSX. Do I need to restore all of Mountain Lion?

    Norton is extremely difficult to remove, I suggest that you go to their website and study the removal procedure, I doubt that you have removed it entirely.

  • Csound1 Level 7 Level 7 (32,320 points)
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    Jan 13, 2013 9:33 AM (in response to BobOldPhone)

    BobOldPhone wrote:

     

    I used the Norton software recommened by Klaus1, above. It worked smoothly execpt that a control click was necessary as it is not on Apple's approved list. I even did the extra stebs to remove the SACM; however that was not on my computer.

     

    Need to reinstall Contact Program. How?

    What contact program? Apple Contacts?

  • Csound1 Level 7 Level 7 (32,320 points)
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    Jan 13, 2013 12:21 PM (in response to BobOldPhone)

    BobOldPhone wrote:

     

    Yes, the standard Apple Contact application. I could not restore it from Time Machine as it is part of the system. I am now doing a complete reinstall of Mountain Lion from the boot partition. Complex, it restarted several times and required three passwords, but seems to going ok now. I am doing this as I am not sure the the missing contact template is the only problem.

    Reinstall OSX from the Recovery Partition.

  • Csound1 Level 7 Level 7 (32,320 points)
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    Jan 13, 2013 1:12 PM (in response to BobOldPhone)

    BobOldPhone wrote:

     

    Yes, That is what I did. It worked. Not sure that Norton had any connection to the problem.

    If you must have antivirus software let me suggest ClamXav, unobtrusive, and free.

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