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Dreaded Beach Ball Back in Apple Mail 10.8.2

7250 Views 30 Replies Latest reply: Apr 16, 2013 3:21 PM by petermac87 RSS
  • Frank W. Level 1 Level 1 (0 points)
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    Nov 22, 2012 8:53 AM (in response to Fred Davenport)

    I finally solved the problem. I entered a fixed IP address for the corporate exchange servers on my work email accounts. That did it. It's been stable for some time. Oddly, I get a spinning beach ball for maybe 15 seconds when I launch mail. But then it goes away.

  • LousyFool Level 4 Level 4 (2,640 points)
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    Nov 25, 2012 9:59 AM (in response to Fred Davenport)

    BTW, what version is the MS Exchange server at the other end?

  • Frank W. Level 1 Level 1 (0 points)
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    Nov 25, 2012 12:08 PM (in response to LousyFool)

    2010 sp2

  • LousyFool Level 4 Level 4 (2,640 points)
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    Nov 25, 2012 11:11 PM (in response to Fred Davenport)

    1) Ask the server admin.

    2) If you can access OWA via browser, there should be a question mark in the upper right corner for help and "About". Under About you'll find version numbers. (Don't copy and past anything else here, just in case.)

    3) In a mail you've been receiving through that server, view all the message headers. Somewhere it says, "Received: from (...) with Microsoft SMTP Server id (version #)".

     

    With an old(er) version of Exchange it can be that Apple Mail doesn't work properly...

  • LousyFool Level 4 Level 4 (2,640 points)
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    Jan 12, 2013 11:31 AM (in response to Fred Davenport)

    Hey Fred,

     

    Thanks for keeping us up-to-date on your beach ball experience. Sorry if it's still the same and if it didn't heal itself over time by you simply waiting.

     

    ...to improve our mail, contacts, calendar software...

    You mean 'yours', not ours as in 'all of us'. 'Ours' run, or there's something wrong with a particular, individual system. Like in your case. In my case it's running - from day #1, and it still does.

    I haven't been reading through the whole thread again, but so much is sure: something would need to be done to get you up and running, and if it's a system re-installation, or even a clean install.

     

    Apple could improve your situation; all you'd need to do is carry your machine to an Apple Store or AASP. You must have still warranty on the unit, no? I keep my fingers crossed that you'll get it fixed under warranty... or free of charge, anyway, even in case it's caused by something 'home-brewn'...

  • SKrace Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 14, 2013 12:56 AM (in response to LousyFool)

    Hi , I'm a complete and utter newbie , just got an imac and already had the spinning beach ball , hm. I tried setting up a second aol mail account and yep in a manner got one. Didn't show trash /sent/saved etc for second email account ,only for the first. However , we were not that bothered as still using PC as well.

    We could read my emails in the both accounts , but found that we could only delete emails in the first !

    Upon trying to delete the second account emails , yep , the Spinning Ball. Half an hour later , not being able to shut down , I power off . Rebooted and ball gone, without hesitation I removed the second account. No more S.Ball.

    PC's work much easier , so , before I use the darn thing again , I'll leave it to the wife, to use just hers in Apple mail .

    Perhaps there is a tutorial showing steps to add a second aol account separately   so it doesn't get confused ?

  • petermac87 Level 5 Level 5 (4,065 points)
    Currently Being Moderated
    Apr 14, 2013 2:31 AM (in response to SKrace)

    SKrace wrote:

     

    Hi , I'm a complete and utter newbie , just got an imac and already had the spinning beach ball , hm. I tried setting up a second aol mail account and yep in a manner got one. Didn't show trash /sent/saved etc for second email account ,only for the first. However , we were not that bothered as still using PC as well.

    We could read my emails in the both accounts , but found that we could only delete emails in the first !

    Upon trying to delete the second account emails , yep , the Spinning Ball. Half an hour later , not being able to shut down , I power off . Rebooted and ball gone, without hesitation I removed the second account. No more S.Ball.

    PC's work much easier , so , before I use the darn thing again , I'll leave it to the wife, to use just hers in Apple mail .

    Perhaps there is a tutorial showing steps to add a second aol account separately   so it doesn't get confused ?

    What non-Apple programs are you running? Anti-Virus/Security? mackeeper, Little Snitch, etc.?

     

    pete

  • SKrace Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 16, 2013 9:58 AM (in response to petermac87)

    Hi Pete , thanks for reply .

    As to what extra software , only silver light and Flash under support instructions.

    Then by peeps in Apple shop , Final Cut Pro x , Aperture , Pages and the cut down Adobe photoshop . Now had it 8 days and well . . . Expect I have much to learn quickly coming from PC . Had heard that the mac system was such a good system . Hm , hope I do not regret spending more than needed. I originally  wanted to do 3d and animation as well as photo work . And retire slowly into a trust worthy computer. Until I had the beach ball I had had no reason to believe that Apple had that amount of  trouble some have and this may only be a minor incident  .

    Perhaps reading forums is something I should have done first. However , I'm sure there is much help and looking forward to your reply . .

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