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I believe ATV3 has memory issues.

416 Views 10 Replies Latest reply: Jan 13, 2013 1:51 PM by Winston Churchill RSS
old_town83 Calculating status...
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Jan 12, 2013 11:42 AM

I purchased ATV3 at Christmas 12/25/2012.  It began to have issues last night 1/11/2013.  Streaming began to drop out at a rather intolerable frequency on the ATV3.

 

  1. Music over homesharing began to stutter, or not able to buffer properly and stop periodically.  It would stop for 5 seconds every 10-15 seconds.
    • My iphone was still working just fine accessing itunes on the same machine.
  2. Movie over Netflix needed to buffer for about 30 seconds almost every 5 minutes (i put up with this for about 30min).
    • I switched to my network capable DVD player to access netflix to continue the movie.  It is right next to my ATV3, and both are wi-fi.  I had absolutely no issues streaming netflix with my DVD player.
  3. Airplay icon went missing on my iphone, as if the ATV was not available, at irregular intervals while trying to use airplay and/or mirroring.  the ATV3 would seem to try to buffer youtube videos for minutes, but when switching Airplay back to the iphone streaming worked fine on the iphone.
  4. This morning after rebooting my PC, logging out of homesharing at both end and logging back in, and still having the same problems only with the ATV3, I unplugged it for 1 minute.  After plugging it back in, it once again worked as expected.

 

With this, I have absolutely no doubt in my mind that it is the ATV3 device and nothing else on my network.

 

I believe that the ATV3 may have a memory leak.  There is a Software or Firmware fix that is needed.  Until then I expect to see this again in a week or so depending on my usage.

 

TL;DR

ATV3 could possibly have a memory leak. If streaming on the ATV3 is giving you fits, unplug the device for 30sec to 1 min and then plug it back in.  Repeat as necessary until Apple provides a SW/FW update - the system will need to be manually rebooted until fixed.

 

Please post here if you experienced similar issues and is was resolved similarly.

 

Cheers!

ATV3
  • vazandrew Level 6 Level 6 (13,010 points)
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    Jan 12, 2013 4:00 PM (in response to old_town83)

    Intermittent issues usually involve interference on the network so I would check for that first.

     

    You can verify with istumbler (Mac) or netstumbler (PC)

  • Winston Churchill Level 10 Level 10 (81,665 points)
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    Jan 13, 2013 5:29 AM (in response to old_town83)

    Streaming issues which are corrected temporarily by restarting are often as a result of interference.

  • vazandrew Level 6 Level 6 (13,010 points)
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    Jan 13, 2013 6:02 AM (in response to old_town83)

    Not necessarily.  Best to check for interference first

  • Winston Churchill Level 10 Level 10 (81,665 points)
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    Jan 13, 2013 10:42 AM (in response to old_town83)

    Restarting the Apple TV doesn't clear interference, it clears any corruption caused by interference which can then re-occur as any interference causes further problems.

     

    Interference can be caused by lots of things not just other networks.

  • Winston Churchill Level 10 Level 10 (81,665 points)
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    Jan 13, 2013 11:19 AM (in response to old_town83)

    You seem determined to believe its some sort of problem with the Apple TV.

  • Winston Churchill Level 10 Level 10 (81,665 points)
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    Jan 13, 2013 1:51 PM (in response to old_town83)

    I've never used any hardware for investigating interference, I wouldn't be able to recommend any. Most people tend to resolve interference from other electrical equipment by a process of elimination, i.e. turning off the microwave, baby monitor, I even saw one poster isolate it to a fan. Moving the unit about would also be worthwhile.

     

    I didn't say the firmware was corrupted, indeed firmware isn't reinstalled when the device is turned off and on again, so I doubt it has anything to do with firmware, it's essentially data from volatile memory that is flushed when the device is restarted. Other devices have different locations and are unlikely to be used for large multicast streams as the Apple TV is.

     

    i believe that one valuable test is to try it in an entirely different location. It isn't impossible that its a faulty unit, but generally speaking the vast majority of problems people have are not.

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