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iPhone 5 bad call voice quality

274018 Views 925 Replies Latest reply: Mar 25, 2014 12:14 PM by Hgmichaels RSS Branched to a new discussion.
  • SheriIpod Calculating status...
    Currently Being Moderated
    Jan 12, 2013 5:19 PM (in response to rickeyfrompittsburgh)

    Hey mine is a 5.2 also, and also has the problem. Perhaps we are on to something!

  • Charles Park Seward Level 1 Level 1 (55 points)
    Currently Being Moderated
    Jan 12, 2013 5:21 PM (in response to rickeyfrompittsburgh)

    Comparing the two phones, they were made at different factories and are different models (iPhone5,2 and 5,1)

  • rickeyfrompittsburgh Calculating status...
    Currently Being Moderated
    Jan 12, 2013 5:21 PM (in response to SheriIpod)

    So if it is the 5.1 or 5,1 model that works, you could bring this program to an Apple store and figure out if any 5.1s exist.  If this is correct.

  • Gabex247 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 12, 2013 5:25 PM (in response to joos8123)

    Here is what pulled up on mine.

     

    1301...

    Model introduced: 2012

    Serial number: DQGJP054DTTQ

    Production year: 2012

    Production week: 46 (November)

    Name: iPhone 5 (GSM model: AT&T and Canada)

    ModelCode: iphone_5

    Model Number: MD636

    Group1: iPhone

    Group2:

    Generation: 7

    Machine Model: iPhone5,1

    CPU speed: 1.3GHz

    Family name: Become a pro user to see this information. (sorry)

    Screen size: 4 inch

    Screen resolution: 1136x640 pixels

    Colour: Black

    Capacity: 32GB

    Factory: DQ (China - Foxconn)

    External link: Technical specifications by apple-history.com

    External link: Repair guide by iFixit

    Uitbreidingen: Uitbreidingsmogelijkheden van dit apparaat

  • SheriIpod Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 12, 2013 5:30 PM (in response to Gabex247)

    Darn, seems our theory's been disproven. And by the way I also went and bought a 4S after months of this problem and that works fine. Verrrrry frustrating.

  • Gabex247 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 12, 2013 5:38 PM (in response to SheriIpod)

    I started to think that we was on to something and then I pulled the info from mine and all went "BLAH" LOL!!. We just have to keep on trying. And agree, this is very frustrating. I have spent over an hour a day everytime I call AT&T or Apple. And everytime, I ask them to pull up the case details and it seems like the previous rep doesn't put in all we discussed so have to keep going over and over all details on every call . When I was with Verizon, I never had this problem and they always worked hard to recolve issue. I guess the same ethics don't apply to other cell phone companies and manufactures .

     

    Well this might be the end to my iPhone journey . Maybe it's time to give the Droids another chance.

  • dysphonix Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 12, 2013 9:11 PM (in response to joos8123)

    Since we're hitting a few dead ends with regards to resolution...I'll throw something out there just for the **** of it...

     

    Does anyone notice the compression (robotic, digitized artifacts) issue happening more at certain times of day? The theoretical logic is that the providers (ATT, Verizon) compress the call transmissions more when there is more of their bandwidth being used...this causing more of the robotic effect

     

    Just a thought...

     

    The reason I think we're having finding a solution (besides the fact that it could still be a hardware screwup by Apple) is that we're all suffering from a combination of issues;

     

    mic switching (between the three mics)

    drop outs/cut outs (which could be from noisegating, compression or both)

    compression (robotic, digitized sound)

    reception (dropped calls)

     

    Wow, what a mess...but it's time for some crazy ideas to try and fix this...

     

    BTW, what app/process are you guys using to check phone info?

  • whodathunkit Calculating status...
    Currently Being Moderated
    Jan 12, 2013 9:18 PM (in response to joos8123)

    Having watch this thread for many weeks now, and posting occaisionally, what is emerging to me is that the most plausible source of the poor call quality - robotic voice with drop outs, especially at lower volumes from the source - is the voice handling software. My understanding is that in prior iphones there was a third party provider of this software named Audience. However, in the iphone5, Apple decided to go in house and create their own software to handle voice. My feeling is that this is just like the more publicized epic fail of Apple Maps, except this is not getting the same level of press attention. I would gess this will get progressively better with further iterations of the OS, or OS updates. Or, if Apple buys Audience. Otherwise I think we are stuck with it. I will be trading this iphone5 in for a Droid as soon as I figure out the logistics and run some numbers to make sure that between a ebay sale and a purchase of new phone without a new contract (since I just signed a new contract to get the iphone5) I will not be losing too much money. Bye iphone and your poor voice quality.

  • Gabex247 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 12, 2013 9:20 PM (in response to dysphonix)

    My main issues are the robotic, digitized sound and voice droppping. I don't get too many dropped calls though and now that you mention the time issue, I noticed that most of my complaints I've made to AT&T are usually in the evening after 6PM (MST).

     

    dysphonix, this was a good idea and worth looking into. Let's see what others say?

     

    Come one everyone, let's do Apples job and let's see if we can figure this out

  • Gabex247 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 12, 2013 9:22 PM (in response to dysphonix)

    We've been using the following link to get the iPhone phone info.

     

    http://www.chipmunk.nl/klantenservice/applemodel.html

  • dysphonix Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 12, 2013 10:04 PM (in response to Gabex247)

    Thanks Gabex...

     

    For the fun of it...here's mine;

     

    1301...

    Model introduced: 2012

    Serial number: DNPJMNX0F8H2

    Production year: 2012

    Production week: 44 (November)

    Name: iPhone 5

    ModelCode: iphone_5

    Model Number: MD654

    Group1: iPhone

    Group2:

    Generation: 7

    Machine Model: iPhone5,2

    CPU speed: 1.3GHz

    Family name: Become a pro user to see this information. (sorry)

    Screen size: 4 inch

    Screen resolution: 1136x640 pixels

    Colour: Black

    Capacity: 16GB

    Factory: DN (China, Chengdu - Foxconn)

    External link: Technical specifications by apple-history.com

    External link: Repair guide by iFixit

    Uitbreidingen: Uitbreidingsmogelijkheden van dit apparaat

  • dsarge84 Calculating status...
    Currently Being Moderated
    Jan 12, 2013 10:16 PM (in response to joos8123)

    In my opinion it's an apple software issue. I have come to realize that once you update your phone it gets worse. Try restoring your phone to factory settings and don't update it or sync it to iTunes. For some reason the call quality isn't nearly as bad. Also, I know 3 people who have iphone 5's and none of them have the poor call quality. Coincidentally none of them have ever even synced there phones to iTunes or updated. Not sure if it will work for everyone but it has for me so far. 

  • Adam1234567890 Calculating status...
    Currently Being Moderated
    Jan 13, 2013 2:43 AM (in response to relais12)

    This is a good point. I sit right next to a DECT phone but, yesterday when an important call came in and I could not understand my caller (although he could hear me perfectly well) I went out into the garden, normally this can make some small difference, but yesterday it didn't. So I do not know where this leaves your theory?

  • rraikov Calculating status...
    Currently Being Moderated
    Jan 13, 2013 3:35 AM (in response to joos8123)

    Can anyone here confirm switching to iPhone 4S solves the problem? Need a new phone ASAP and have no time to wait for Apple to figure it out not that they seem interested. Don't consider Android as a solid alternative too.

  • Adam1234567890 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 13, 2013 4:32 AM (in response to joos8123)

    An observation: I have never had the problem in the car on hands free. I assume it is because the car takes over the playback processing?

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