joos8123

Q: iPhone 5 bad call voice quality

Got the new iPhone 5 and have bad phone call quality. The recipient of the call seems to be able to hear me ok, but their voice either isn't there or drops out or sounds grainy like when you have bad cell reception. Many times, the calls have just not connected. I know that that my cell reception and the recipients cell reception were excellent. This has occured when calling other cell phones, land lines, and toll free numbers. Anyone else having this issue? Have an appointment at Apple tomorrow morning to see what they think.

iPhone 5, iOS 6

Posted on Sep 24, 2012 4:54 PM

Close

Q: iPhone 5 bad call voice quality

  • All replies
  • Helpful answers

first Previous Page 37 of 63 last Next
  • by SheriIpod,

    SheriIpod SheriIpod Jan 12, 2013 5:19 PM in response to rickeyfrompittsburgh
    Level 1 (0 points)
    Jan 12, 2013 5:19 PM in response to rickeyfrompittsburgh

    Hey mine is a 5.2 also, and also has the problem. Perhaps we are on to something!

  • by Charles Park Seward,

    Charles Park Seward Charles Park Seward Jan 12, 2013 5:21 PM in response to rickeyfrompittsburgh
    Level 1 (55 points)
    Jan 12, 2013 5:21 PM in response to rickeyfrompittsburgh

    Comparing the two phones, they were made at different factories and are different models (iPhone5,2 and 5,1)

  • by rickeyfrompittsburgh,

    rickeyfrompittsburgh rickeyfrompittsburgh Jan 12, 2013 5:21 PM in response to SheriIpod
    Level 1 (0 points)
    Jan 12, 2013 5:21 PM in response to SheriIpod

    So if it is the 5.1 or 5,1 model that works, you could bring this program to an Apple store and figure out if any 5.1s exist.  If this is correct.

  • by Gabex247,

    Gabex247 Gabex247 Jan 12, 2013 5:25 PM in response to joos8123
    Level 1 (0 points)
    Jan 12, 2013 5:25 PM in response to joos8123

    Here is what pulled up on mine.

     

    1301...

    Model introduced: 2012

    Serial number: DQGJP054DTTQ

    Production year: 2012

    Production week: 46 (November)

    Name: iPhone 5 (GSM model: AT&T and Canada)

    ModelCode: iphone_5

    Model Number: MD636

    Group1: iPhone

    Group2:

    Generation: 7

    Machine Model: iPhone5,1

    CPU speed: 1.3GHz

    Family name: Become a pro user to see this information. (sorry)

    Screen size: 4 inch

    Screen resolution: 1136x640 pixels

    Colour: Black

    Capacity: 32GB

    Factory: DQ (China - Foxconn)

    External link: Technical specifications by apple-history.com

    External link: Repair guide by iFixit

    Uitbreidingen: Uitbreidingsmogelijkheden van dit apparaat

  • by SheriIpod,

    SheriIpod SheriIpod Jan 12, 2013 5:30 PM in response to Gabex247
    Level 1 (0 points)
    Jan 12, 2013 5:30 PM in response to Gabex247

    Darn, seems our theory's been disproven. And by the way I also went and bought a 4S after months of this problem and that works fine. Verrrrry frustrating.

  • by Gabex247,

    Gabex247 Gabex247 Jan 12, 2013 5:38 PM in response to SheriIpod
    Level 1 (0 points)
    Jan 12, 2013 5:38 PM in response to SheriIpod

    I started to think that we was on to something and then I pulled the info from mine and all went "BLAH" LOL!!. We just have to keep on trying. And agree, this is very frustrating. I have spent over an hour a day everytime I call AT&T or Apple. And everytime, I ask them to pull up the case details and it seems like the previous rep doesn't put in all we discussed so have to keep going over and over all details on every call . When I was with Verizon, I never had this problem and they always worked hard to recolve issue. I guess the same ethics don't apply to other cell phone companies and manufactures .

     

    Well this might be the end to my iPhone journey . Maybe it's time to give the Droids another chance.

  • by dysphonix,

    dysphonix dysphonix Jan 12, 2013 9:11 PM in response to joos8123
    Level 1 (0 points)
    Jan 12, 2013 9:11 PM in response to joos8123

    Since we're hitting a few dead ends with regards to resolution...I'll throw something out there just for the **** of it...

     

    Does anyone notice the compression (robotic, digitized artifacts) issue happening more at certain times of day? The theoretical logic is that the providers (ATT, Verizon) compress the call transmissions more when there is more of their bandwidth being used...this causing more of the robotic effect

     

    Just a thought...

     

    The reason I think we're having finding a solution (besides the fact that it could still be a hardware screwup by Apple) is that we're all suffering from a combination of issues;

     

    mic switching (between the three mics)

    drop outs/cut outs (which could be from noisegating, compression or both)

    compression (robotic, digitized sound)

    reception (dropped calls)

     

    Wow, what a mess...but it's time for some crazy ideas to try and fix this...

     

    BTW, what app/process are you guys using to check phone info?

  • by whodathunkit,

    whodathunkit whodathunkit Jan 12, 2013 9:18 PM in response to joos8123
    Level 1 (0 points)
    Jan 12, 2013 9:18 PM in response to joos8123

    Having watch this thread for many weeks now, and posting occaisionally, what is emerging to me is that the most plausible source of the poor call quality - robotic voice with drop outs, especially at lower volumes from the source - is the voice handling software. My understanding is that in prior iphones there was a third party provider of this software named Audience. However, in the iphone5, Apple decided to go in house and create their own software to handle voice. My feeling is that this is just like the more publicized epic fail of Apple Maps, except this is not getting the same level of press attention. I would gess this will get progressively better with further iterations of the OS, or OS updates. Or, if Apple buys Audience. Otherwise I think we are stuck with it. I will be trading this iphone5 in for a Droid as soon as I figure out the logistics and run some numbers to make sure that between a ebay sale and a purchase of new phone without a new contract (since I just signed a new contract to get the iphone5) I will not be losing too much money. Bye iphone and your poor voice quality.

  • by Gabex247,

    Gabex247 Gabex247 Jan 12, 2013 9:20 PM in response to dysphonix
    Level 1 (0 points)
    Jan 12, 2013 9:20 PM in response to dysphonix

    My main issues are the robotic, digitized sound and voice droppping. I don't get too many dropped calls though and now that you mention the time issue, I noticed that most of my complaints I've made to AT&T are usually in the evening after 6PM (MST).

     

    dysphonix, this was a good idea and worth looking into. Let's see what others say?

     

    Come one everyone, let's do Apples job and let's see if we can figure this out

  • by Gabex247,

    Gabex247 Gabex247 Jan 12, 2013 9:22 PM in response to dysphonix
    Level 1 (0 points)
    Jan 12, 2013 9:22 PM in response to dysphonix

    We've been using the following link to get the iPhone phone info.

     

    http://www.chipmunk.nl/klantenservice/applemodel.html

  • by dysphonix,

    dysphonix dysphonix Jan 12, 2013 10:04 PM in response to Gabex247
    Level 1 (0 points)
    Jan 12, 2013 10:04 PM in response to Gabex247

    Thanks Gabex...

     

    For the fun of it...here's mine;

     

    1301...

    Model introduced: 2012

    Serial number: DNPJMNX0F8H2

    Production year: 2012

    Production week: 44 (November)

    Name: iPhone 5

    ModelCode: iphone_5

    Model Number: MD654

    Group1: iPhone

    Group2:

    Generation: 7

    Machine Model: iPhone5,2

    CPU speed: 1.3GHz

    Family name: Become a pro user to see this information. (sorry)

    Screen size: 4 inch

    Screen resolution: 1136x640 pixels

    Colour: Black

    Capacity: 16GB

    Factory: DN (China, Chengdu - Foxconn)

    External link: Technical specifications by apple-history.com

    External link: Repair guide by iFixit

    Uitbreidingen: Uitbreidingsmogelijkheden van dit apparaat

  • by dsarge84,

    dsarge84 dsarge84 Jan 12, 2013 10:16 PM in response to joos8123
    Level 1 (0 points)
    Jan 12, 2013 10:16 PM in response to joos8123

    In my opinion it's an apple software issue. I have come to realize that once you update your phone it gets worse. Try restoring your phone to factory settings and don't update it or sync it to iTunes. For some reason the call quality isn't nearly as bad. Also, I know 3 people who have iphone 5's and none of them have the poor call quality. Coincidentally none of them have ever even synced there phones to iTunes or updated. Not sure if it will work for everyone but it has for me so far. 

  • by Adam1234567890,

    Adam1234567890 Adam1234567890 Jan 13, 2013 2:43 AM in response to relais12
    Level 1 (0 points)
    Jan 13, 2013 2:43 AM in response to relais12

    This is a good point. I sit right next to a DECT phone but, yesterday when an important call came in and I could not understand my caller (although he could hear me perfectly well) I went out into the garden, normally this can make some small difference, but yesterday it didn't. So I do not know where this leaves your theory?

  • by rraikov,

    rraikov rraikov Jan 13, 2013 3:35 AM in response to joos8123
    Level 1 (8 points)
    Notebooks
    Jan 13, 2013 3:35 AM in response to joos8123

    Can anyone here confirm switching to iPhone 4S solves the problem? Need a new phone ASAP and have no time to wait for Apple to figure it out not that they seem interested. Don't consider Android as a solid alternative too.

  • by Adam1234567890,

    Adam1234567890 Adam1234567890 Jan 13, 2013 4:32 AM in response to joos8123
    Level 1 (0 points)
    Jan 13, 2013 4:32 AM in response to joos8123

    An observation: I have never had the problem in the car on hands free. I assume it is because the car takes over the playback processing?

first Previous Page 37 of 63 last Next