6 Replies Latest reply: Jan 17, 2013 4:47 AM by VikingOSX
Aaron J P Level 1 Level 1 (0 points)

Hi guys. I recently upgraded computers to MBP i7 2.6ghz running 10.8.2 (as my old one died a terrible death) and I'm having no luck installing iWork '09 from a store bought disk from 12 months ago. The software installs, and I can upgrade from the app store..... however pages just will not run. I have plenty of space and ram, I've tried deleting and re-installing/upgrading several times, deleting the preferences file (only to be replaced automatically), even repairing the disk permissions. I am at a (slightly grumpy) loss.

 

I cannot open a new document. The template chooser is just a black screen, followed closely by the spinning wheel of death. Keynotes and numbers just crash immediately apon opening.

 

I really don't want to have to buy the software off the website again, mac has had enough of my hard earned lately, and I'm not sure if that would work anyhow.

 

I'm getting a little frustrated as I need this software for invoicing etc.

 

Any clues?

 

Aaron.


Pages, OS X Mountain Lion (10.8.2)
  • 1. Re: Pages, oh pages, wherefore art thou?
    Jerrold Green1 Level 7 Level 7 (28,995 points)

    Aaron,

     

    Your problem has a mild scent of font troubles, so maybe clearing the font caches would help. You can clear the caches and perform some additional routine maintenance to clean things up with the free tool OnyX. It's available here.

     

    Running the Automation script in OnyX with the default selections is a good place to begin.

     

    Jerry

  • 2. Re: Pages, oh pages, wherefore art thou?
    VikingOSX Level 5 Level 5 (5,505 points)

    Since you have already verified/repaired file permissions, try clearing out local/system cache files, and rebuilding the system font cache.

     

    1. Select all and move the contents of /Users/yourlogindir/Library/Caches to the Trash.
    2. Safe Boot Mode (rebuilds font cache, among other things)
      1. Re/boot the Mac while holding down the shift key until you see the grey progress bar
      2. Provide your login name and password -- then stop.
        1. Press and hold shift key again
        2. Select login arrow adjacent to password field
      3. Release shift key when you see the desktop and Finder menu
      4. Empty the Trash
      5. Try Pages in Safe Boot Mode. Does it still crash with freshly built font cache?
      6. Reboot normally

     

    If you still have problems with Pages, try creating a new user account, login, and launch Pages. Does it work outside of your original login account?

  • 3. Re: Pages, oh pages, wherefore art thou?
    Aaron J P Level 1 Level 1 (0 points)

    Hi guys. Thanks for your help.

     

    Unfortunately none of that worked. I emptied the Font cache but unfortunately nothing has changed. Downloaded the Onyx app, quite a nice piece of kit actually. Still no luck. I think I'll go into a mac store for some genius action.... Unless there's something else I can try.......?

     

    Cheers,

    Aaron.

  • 4. Re: Pages, oh pages, wherefore art thou?
    VikingOSX Level 5 Level 5 (5,505 points)

    Yvan Koenig, a valuable contributor to the Pages community wrote an AppleScript that tracks down and removes every file installed by the IWorks '09 DVD or direct iWork '09 downloads from the App Store. People that have run his script and subsquently reinstalled iWork '09, or direct-downloaded from the App Store have reported normal functionality.

     

    You can obtain his AppleScript called, “uninstall iWork '09.zip from his Dropbox account. Once unzipped (double-click), there are two files: 1) The source, with the Applescript file extension, and 2) the executable AppleScript without the file extension. You may have to open the AppleScript source in the AppleScript editor and recompile it. Then double-click to run it. Should be no reason for you to know AppleScript.

     

    This is not a direct download link, but rather, a link to the folder containing the .zip file.

     

    Good luck.

  • 5. Re: Pages, oh pages, wherefore art thou?
    Aaron J P Level 1 Level 1 (0 points)

    You guys, my friends are freaking LEGENDS. Hats off to you and Yvan Koenig...... VIVA LA VIKING & VIVA LA YVAN!!! Thank you too Jerrold. I will use Onyx frequently.

     

    Finally I can send off some invoices etc. I'm SO HAPPY!!!

     

    YIPEEEEEE!

  • 6. Re: Pages, oh pages, wherefore art thou?
    VikingOSX Level 5 Level 5 (5,505 points)

    Glad to help Aaron. Thank you for visiting the Apple Support Community. And thank you for those kind words ...