Currently Being ModeratedJan 13, 2013 9:56 AM (in response to cbartolome)
Welcome to the Apple Community.
If you are using ethernet, try the update with wifi.
If your problem persists get yourself a micro USB cable (sold separately), you can restore your Apple TV from iTunes:
- Remove ALL cables from Apple TV. (if you don't you will not see Apple TV in the iTunes Source list)
- Connect the micro USB cable to the Apple TV and to your computer.
- Reconnect the power cable (only for Apple TV 3)
- Open iTunes.
- Select your Apple TV in the Source list, and then click Restore.
If when you choose restore you get a message that the device cannot be found, download the file below
Then hold down the option key while choosing restore and select the downloaded file when prompted.
Currently Being ModeratedJan 13, 2013 10:46 AM (in response to Winston Churchill)
I will try it with WIFI since this was my 1st ethernet dwn and my first failure. Silly question, but... How do I know what generation my apple tv is?
Keep you posted! Thx!