5 Replies Latest reply: Jan 13, 2013 4:14 PM by loongmo
loongmo Level 1 Level 1 (0 points)

Please advice steps. All the information on the iPhone4s is lost. Note: Phone has not been jailbroken.


iPhone 4S, Windows 7
  • 1. Re: Cannot restore from backup
    Sk8Dreams Level 3 Level 3 (855 points)

    What is the exact message, and at what stage in the process?  Did you sync the phone recently?  If so, you could do a restore as new, and then sync with minimal loss.  Be sure to copy off pix first.

  • 2. Re: Cannot restore from backup
    loongmo Level 1 Level 1 (0 points)

    After updating to iOS 6.0.1 (with backup), all information is lost. Try to 'Restore Backup' but this doesn't work. The PC runs the whole day or hangs.

  • 3. Re: Cannot restore from backup
    loongmo Level 1 Level 1 (0 points)

    Message box states - "iTunes could not restore the iPhone "Wilson's iPhone" because the backup was corrupt or not compatible with the iPhone that is being restored."

     

    Note: iPhone is the same iPhone 4S before iOS 6.0.1 was updated.

  • 4. Re: Cannot restore from backup
    Sk8Dreams Level 3 Level 3 (855 points)

    Did you sync?  Did you backup to iCloud?  If iCloud, then you can restore from there.  If you did a sync, and synced your contacts to an app on your computer, then you have them.  Copy off your pix and do a Restore as New.  Then sync again.

  • 5. Re: Cannot restore from backup
    loongmo Level 1 Level 1 (0 points)

    No, I did not sync and I did not backup to iCloud. I can't remember the exact dialog box but during the request for iOS 6.0.1, a backup was done i.e. 11/1/2013 3:55 PM.

     

    I think there is some problem with the backup because a friend did upload an app from the China store instead of the Singapore store I'm attached to. Is there any way of going in the registry to solve this?