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MacBook Pro Retina display burn-in?

1281935 Views 9,424 Replies Latest reply: Apr 21, 2014 9:01 PM by Raima328 RSS Branched to a new discussion.
  • Jajaba Level 1 Level 1 (0 points)
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    Jan 13, 2013 6:31 PM (in response to SitaCh)

    Those are VIEWS NOT POSTS they dont all have the IR problem!  It's very common for anyone viewing a forum to check out the thread with the most activity first.

  • andiruleu Level 1 Level 1 (0 points)
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    Jan 13, 2013 8:02 PM (in response to Jajaba)

    You can keep believing that NOT ALL LG screen's have IR, but truth is, ALL LG does have it.

  • Jajaba Level 1 Level 1 (0 points)
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    Jan 13, 2013 8:28 PM (in response to andiruleu)

    PROVE THAT STAEMENT PLEASE!  Anything you know that supports that ludicrous statement?  Like maybe some facts or data that you would like to share to convince anyone that this is true....

  • andiruleu Level 1 Level 1 (0 points)
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    Jan 13, 2013 8:40 PM (in response to Jajaba)

    If you do have an LG Retina screen and you test it after a few weeks and still shows no IR, come back and let us know and prove US that NOT LG screens have a problem.

     

    But if you don't have static pages often, then you don't need to worry...

     

    Either way, I don't have to prove to anybody that I believe all LGs have a problem. This is to my benefit, no need to benefit anyone else. We're just here to help anyone who is deciding whether or not if they should spend the 2k getting a retina display Macbook and go through the trouble once they see the issues.

  • mitigator Level 1 Level 1 (0 points)
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    Jan 13, 2013 8:58 PM (in response to andiruleu)

    Andiruleu, I do not agree. I have a 15 inch Macbook Pro Retina 2.7/16GB/768Flash with LG Display, purchased on Oct 5, and after  3 months -  not a hint of Burn-in Problems. I had tried to order a Samsung Display and after 3 months with the LG Display I am very happy with this great Laptop.  Also if you check with Consumers Reports which I did Before Ordering, they will tell you they have NOT experienced this problem and they (CR) extensively tested this Laptop.  So I have to agree with what Jajaba says.  Hope this helps.  

  • andiruleu Level 1 Level 1 (0 points)
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    Jan 13, 2013 9:06 PM (in response to mitigator)

    @mitigator: so if you tested the IR with checkboard and gray background now, you don't see any burn in issue? Or you't not seeing Burn in problems based on just normal usage. I know that some people have no experienced the Burn in issue because they don't test for it, but to some people that use it with an external monitor, it can be an issue as they would sometimes have static pages...

     

    Just curious, I'd like to read that consumer report if you have a link to it?

  • Jajaba Level 1 Level 1 (0 points)
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    Jan 13, 2013 9:13 PM (in response to andiruleu)

    I have a week 48 LG!  Used almost all day evryday!  No sign of any IR whatsoever!

     

    Also after calibration it is 98% accurate to sRGB, Delta e average of .42, exact 2.2 Gamma, white point of 6506K and 858:1 contrast.  By far this is the most accurate white LED sRGB display I have ever tested or used.  The only weakness is a slight variation in uniformity which is inherent in all edge lit displays.  In order to get better image quality you would need to go with a wide color gamut display, whcih is not available at anywhere near this resolution in any notebook. 

     

    Hope that helps some of you that are on the fence about buying after reading all the negative info on this thread.  If IR develops I'm confidant that Apple will cover it under my warranty.

  • andiruleu Level 1 Level 1 (0 points)
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    Jan 13, 2013 9:23 PM (in response to Jajaba)

    Jajaba, I had a 48 week LG too. Noticed VERY VERY slight IR at the beginning of January. Got my laptop somewhere in the mid December. Only reason I saw this slight IR was because I use it in conjunction with my external monitor. After seeing this, I knew that it'll just get worse, not better. But before I returned it, I tried to replace it with a Samsung, long story short, I was denied. So I'm deciding to wait till next generation to see whats good.

     

    Also, if anyone using this laptop with HDMI plug for their external monitor, are you getting black outs on your monitor? There's a long thread in the Mac Mini forum regarding this flickering issue and Intel has announced that it was their fault because of their Intel HD Graphics 4000 chip, wondering if this is happening on some Macbooks as this happened to mine. I thought the issue was my external monitor at first because my monitor is a few years old. Not sure if this issue has been fixed or not.

  • Jajaba Level 1 Level 1 (0 points)
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    Jan 13, 2013 9:26 PM (in response to andiruleu)

    I must correct your use (and experience) with the terrn 'Burn In'.  That is a totally different issue that occurs on CRT displays were permanent areas of the screen are damaged with a 'burned in' image.  That is what started the original use of screen savers back in the late 70's.   To my knowledge burn in does not occur on any LCD displays. it would be the equivilant of have dead pixels in the form of an image or text on the screen.

  • Jajaba Level 1 Level 1 (0 points)
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    Jan 13, 2013 9:33 PM (in response to andiruleu)

    Can't be the intel graphics because the rMBP automatically switches to the Nvidia card any time an external display is connected.  It was more likely that you used and older revision of an HDMI cable, not sure what the newest rev is (4.2?) but I noticed the same thing using a generic cable and the issue went away when i switched to a newer HDMI cable.

  • mitigator Level 1 Level 1 (0 points)
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    Jan 13, 2013 9:48 PM (in response to andiruleu)

    Andiruleu, I have run and tested the Checkerboard Test several times (I have it saved on my Desktop) and there is a slight retention for about 15 to 20 seconds After the Test -  then it completely dissappears. Re Consumers Reports info:  just go to consumersreports.org to get immediate updates on All products, OR subscribe to Comsumer Reports Magazine  think its actually called Consumers Union.  Some info is free to non subscribers but not detailed ratings. As a long time subscriber I personally inquired to them re any Burn-in problems and received an email from their Computer Laptop people re No Burn-in Problems Experienced with the New Macbook Pro Retina. 

     

    One other thing I should mention, I picked up a 24 inch HDMI Samsung Display on sale a few months ago and when I hook it up to the Macbook Pro to it the Display is spectacular!  Not sure if this is due to the great Macbook Pro Video Card? I use the Retina 15 inch display 99% of the time but just saying..... if you really want to appreciate this computer's power try it with an external LS24B300 HDMI Samsung Screen.   

  • DomdiDom Level 1 Level 1 (0 points)
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    Jan 14, 2013 4:26 AM (in response to mitigator)

    I see no value in arguing whether all the rmbp's have IR. I believe they all have the defect that eventually causes people to see the IR in the LG. What you have to ask yourself is do you want to take the chance at buying a 3-4k computer When we DO know how Apple might treat you when you complain. They're playing they same game they did with antenna issue. Blame the user. We've heard you caused the white spots by holding the screen. You have to change the way you look at the screen. Change your expectations. etc etc. Why if it's such a low number of computers did they have to create a "test" do manipulate customers? Why if it's normal, is the IR only affecting LG and not samsung. Sure, samsungs have issues also but what is the DEFECT in this computer that cause LG's to have the IR. Why if it's such a small % do ALL the LG's in stores that come of the people around here have checked have it the IR. Some people have gone as far as buying the display model on the floor with the samsung screen.

     

    Believe what you want. It's your money. Like I said in another thread though. According to the Best Buy I went to, the screen is a known issue but not the biggest complaint they get about this computer. According to him, the wifi drops are the biggest problem they're getting complaints about.

     

    I suspect in the end somebody will discover it was a design flaw that caused too much heat that affected all the computers and was more of strain on the LG's because of somthing specific they use on their screens. The heat also causing strain on other parts.

     

    I just wish someone could answer this question. 1, if IR is normal, why isn't it a "feature" that most LG rmbp users see straight away? why does it show itself within weeks or months? 2 If it's "normal" then it should be consistent out of the box, no?. Also, if it's a normal feature, why isn't it shared with the samsung panel owners?

  • JohnnyC76 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 14, 2013 9:15 AM (in response to DomdiDom)

    Picked up the rMBP last Thursday, January 10th from Best Buy.  Started noticing the problem, Googled it and discovered it was a "thing."  Checked my screen type, sure enough...LG.  Returned the next day, got another LG.  Didn't even bother setting it up, instantly returned.  Went to another Best Buy in my area to try my luck in the Samsung lottery.  Got it home, checked it out and there was that beautiful LSN screen number I was looking for.

     

    I told my wife before I checked that this had to be a Samsung because it looked brighter and cleaner.  Sure enough.  Now I'm happy.  Too bad you have to go through this sort of thing after dropping $3k.  Pretty ridiculous.  This is also my first Mac.  So Apple didn't exactly wow me with their fabled quality on my first go around. 

     

    Alls well that ends well, I guess.  Fantastic, sexy machine.

  • Canuck1970 Level 1 Level 1 (0 points)
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    Jan 14, 2013 9:29 AM (in response to DomdiDom)

    DomdiDom wrote:

     

    I see no value in arguing whether all the rmbp's have IR. I believe they all have the defect that eventually causes people to see the IR in the LG. What you have to ask yourself is do you want to take the chance at buying a 3-4k computer When we DO know how Apple might treat you when you complain. They're playing they same game they did with antenna issue. Blame the user. We've heard you caused the white spots by holding the screen. You have to change the way you look at the screen. Change your expectations. etc etc. Why if it's such a low number of computers did they have to create a "test" do manipulate customers? Why if it's normal, is the IR only affecting LG and not samsung. Sure, samsungs have issues also but what is the DEFECT in this computer that cause LG's to have the IR. Why if it's such a small % do ALL the LG's in stores that come of the people around here have checked have it the IR. Some people have gone as far as buying the display model on the floor with the samsung screen.

     

    Believe what you want. It's your money. Like I said in another thread though. According to the Best Buy I went to, the screen is a known issue but not the biggest complaint they get about this computer. According to him, the wifi drops are the biggest problem they're getting complaints about.

     

    I suspect in the end somebody will discover it was a design flaw that caused too much heat that affected all the computers and was more of strain on the LG's because of somthing specific they use on their screens. The heat also causing strain on other parts.

     

    I just wish someone could answer this question. 1, if IR is normal, why isn't it a "feature" that most LG rmbp users see straight away? why does it show itself within weeks or months? 2 If it's "normal" then it should be consistent out of the box, no?. Also, if it's a normal feature, why isn't it shared with the samsung panel owners?

    I agree. Don't forget probability though, because that's a strong argument. Getting an LG with IR doesn't mean a lot, even if a 1000 customers experience it and complain on these forums about it. However, returning it and getting another LG with IR, and then another, and then another is a lot more significant, and not just several times more significant. Each time a customer returns a rMBP due to IR and then receives another rMBP with IR, the likelihood increases exponentially that ALL LG displays have IR. After reading through this entire thread over several months, and experiencing the issue myself, as well as Apple's response to me and my fellow customers, I'm pretty convinced that all LG's will eventually be affected by image retention.

  • NYSTAR2 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 14, 2013 9:45 AM (in response to Canuck1970)

    The question is does it really worsen by time? I bought 13 rMBP and its November build, I did the test yesterday and confirmed that it has a slight IR, one or two minutes is enough to show the IR using the testing link while if.I switch to any other gray background it wont show up!!!! Looks like the guy who created the test really chose the best background to show it up!

     

    However, if it doesn't worsen then I am OK as it does not showup on real life usage, if it happens one day I have 3 years applecare and can replace the screen anytime

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