HT4009: iTunes Store: About In-App PurchasesLearn about iTunes Store: About In-App Purchases
Currently Being ModeratedJan 10, 2013 8:26 PM (in response to gballey)
Click here and request assistance.
Currently Being ModeratedJan 11, 2013 12:23 PM (in response to gballey)
I've figured out what was causing the problem.
I have the Onavo Extend service installed, which compresses downloaded cellular data to reduce data plan usage. I understand this is achieved by routing downstream data to Onavo's servers, which compress that data and sends the result via a VPN connection to the iPhone. It works very transparently, so I tend to forget it is there. On a hunch, I disabled its VPN connection in the iPhone settings and retried my failed in-app purchases (after my previous report, I had the same problem in Car Finder), and the purchases executed just fine.
Currently Being ModeratedJan 14, 2013 6:55 AM (in response to gballey)
I do not have the VPN activated and I still can't purchase in ap. any other ideas?
Currently Being ModeratedJan 14, 2013 7:28 AM (in response to dawnfree)
First of all, I've only had my iPhone 5 (my first smart phone) since late November, so I'm no expert.
Having said that, first, be sure you also turn off the On Demand option for the VPN. When I was working on this, I found that just turning off the VPN in the main iPhone Settings wasn't sufficient because it would turn itself back on (in fact, at this moment, every time I turn off the VPN, it turns itself right back on without letting me even get to the On Demand setting).
But after I had resolve my problem, I receive a response from Onavo (email@example.com) giving their recommended workaround for failing in-app purchases caused by their VPN. Here are their steps to follow within the Onavo Extend app:
"Go to the app settings (top right)
Set 'Service Status' to Off
Try using the app."