1 2 Previous Next 21 Replies Latest reply: Jan 19, 2013 12:16 PM by rileyreese
rileyreese Level 1 Level 1 (0 points)

I have a 2009 iMac that I got from my boyfriend. It worked great until I download Mountain Lion. Since then it keeps freezing on start up and now when it's been sleeping for an hour at lunch time today. I have called Apple Support several times and we try different things but it never works. It's getting frustrating. Any help or suggestions are appareciated!


iMac, iOS 6.0.2
  • 1. Re: IMAC FREEZES
    BDAqua Level 10 Level 10 (116,470 points)

    Hello,

     

    Bootup holding CMD+r, or the Option/alt key to boot from the Restore partition & use Disk Utility from there to Repair the Disk, then Repair Permissions.

     

    See if the Disk is issuing any S.M.A.R.T errors in Disk Utility...

     

    http://support.apple.com/kb/PH7029

     

     

    Open Activity Monitor in Applications>Utilities, select All Processes & sort on CPU%, any indications there?

     

    How much RAM & free space do you have also, click on the Memory & Disk Usage Tabs.

     

    Open Console in Utilities & see if there are any clues or repeating messages when this happens.

     

    In the Memory tab of Activity Monitor, are there a lot of Pageouts?

  • 2. Re: IMAC FREEZES
    rileyreese Level 1 Level 1 (0 points)

    I did everything you suggest above.

     

    Everything looks good as far as CPU%, there's 2.39 GB of 4GB of free space. There were no pageouts.

     

    However when checking the console for repeated messages there were a few;

     

    1/4/13 5:45:03.648 PM ubd[238]: objc[238]: Object 0x7fe41280e070 of class NSUserDefaults autoreleased with no pool in place - just leaking - break on objc_autoreleaseNoPool() to debug

     

     

    1/4/13 6:05:02.756 PM apsd[59]: Unable to bootstrap_lookup connection port for 'com.apple.AOSPushRelay.push': Unknown service name

     

     

    perhaps the loginwindow is crashing every time causing my mac to freeze on me every time?

    1/4/13 9:35:32.000 AM kernel[0]: Ethernet [nvenet]: Link up on en0, 100-Megabit, Full-duplex, Symmetric flow-control, Debug [796d,0000,0de1,0005,45e1,0000]

     

    1/4/13 9:35:33.518 AM apsd[58]: CGSLookupServerRootPort: Failed to look up the port for "com.apple.windowserver.active" (1102)

     

    1/4/13 9:35:34.795 AM WindowServer[88]: Session 256 retained (2 references)

    1/4/13 9:38:18.878 AM apsd[58]: CGSLookupServerRootPort: Failed to look up the port for "com.apple.windowserver.active" (1102)

    1/4/13 9:41:36.000 AM kernel[0]: Ethernet [nvenet]: Link up on en0, 100-Megabit, Full-duplex, Symmetric flow-control, Debug [796d,0000,0de1,0005,45e1,0000]

    1/4/13 9:41:37.315 AM apsd[58]: CGSLookupServerRootPort: Failed to look up the port for "com.apple.windowserver.active" (1102)

    1/4/13 10:27:18.458 AM mDNSResponder[39]: ERROR: handle_resolve_request bad interfaceIndex 1,2….24

    1/4/13 10:49:41.589 AM firefox[309]: _GetISImageRefFromIconRefInternal: could not retain image ref 0x2616000d (err=-2580)

    1/4/13 10:49:41.589 AM firefox[309]: ISGetIconFamilyFromStorage: seed mismatch for 2616000d, actual seed is d567f0e5

        1   OSServices                          0x0000000104994950 _ZL26ISGetIconFamilyFromStoragejPP17CIconStorageArrayPj + 140

        2   OSServices                          0x00000001049948aa _ISAcquireStorageRefInternal + 19

        3   OSServices                          0x0000000104994884 _ISAcquireStorageRef + 31

        4   OSServices                          0x000000010499483a _ZL25ISAcquireImageRefInternalP16OpaqueISImageRef + 49

        5   OSServices                          0x0000000104994bb8 _ISAcquireImageRef + 33

        6   LaunchServices                      0x0000000104c05096 _ZL33_GetISImageRefFromIconRefInternalP13OpaqueIconRefPP16OpaqueISImageRef + 64

        7   LaunchServices                      0x0000000104be6285 _CopyIconRefSystemTypeInfo + 54

        8   LaunchServices                      0x0000000104be60c4 LSSharedFileListItemCopyIconRef + 628

        9   DesktopServicesPriv                 0x0000000102490e99 _ZN7TFSInfo10InitializeEhP29OpaqueLSSharedFileListItemRef + 757

        10  DesktopServicesPriv                 0x000000010247f841 _ZN19TFSInfoSynchronizer13FetchChildrenEv + 1435

        11  DesktopServicesPriv                 0x000000010247b36a _ZN5TNode19SynchronizeChildrenEjR16TNodeEventPtrSet + 318

        12  DesktopServicesPriv                 0x00000001024785cd _ZN5TNode10HandleSyncEj + 2629

        13  DesktopServicesPriv                 0x000000010248bd58 _ZN5TNode10HandleSyncERK11TCountedPtrI9TNodeTaskERK8TNodePtr + 42

        14  DesktopServicesPriv                 0x00000001024683d7 _ZN5TNode17HandleNodeRequestERK11TCountedPtrI9TNodeTaskERKS0_I17TVolumeSyncThre adE + 833

        15  DesktopServicesPriv                 0x00000001024db4e7 __block_global_1 + 82

        16  DesktopServicesPriv                 0x0000000102468040 _Z18ExceptionSafeBlockU13block_pointerFvvE + 12

        17  DesktopServicesPriv                 0x0000000102467fe1 __PostNodeTaskRequest_block_invoke_0 + 91

        18  libdispatch.dylib                   0x000000010409cf01 _dispatch_call_block_and_release + 15

        19  libdispatch.dylib                   0x00000001040990b6 _dispatch_client_callout + 8

        20  libdispatch.dylib                   0x000000010409a47f _dispatch_queue_drain + 235

        21  libdispatch.dylib                   0x000000010409a2f1 _dispatch_queue_invoke + 52

        22  libdispatch.dylib                   0x000000010409a1c3 _dispatch_worker_thread2 + 249

        23  libsystem_c.dylib                   0x000000010411acab _pthread_wqthread + 404

        24  libsystem_c.dylib                   0x0000000104105171 start_wqthread + 13

     

    1/4/13 12:21:05.155 PM CVMServer[101]: Check-in to the service com.apple.cvmsCompAgent_x86_64 failed. This is likely because you have either unloaded the job or the MachService has the ResetAtClose attribute specified in the launchd.plist. If present, this attribute should be removed.

     

    1/4/13 12:21:05.417 PM CVMServer[101]: Check-in to the service com.apple.cvmsCompAgent_x86_64 failed. This is likely because you have either unloaded the job or the MachService has the ResetAtClose attribute specified in the launchd.plist. If present, this attribute should be removed.

     

    1/4/13 3:05:03.657 PM mDNSResponder[39]: ERROR: handle_resolve_request bad interfaceIndex 12

     

     

     

    Not sure what to do, any help and guidance from here would be most helpful. Thanks for the help!!

  • 3. Re: IMAC FREEZES
    BDAqua Level 10 Level 10 (116,470 points)

    One way to test is to Safe Boot from the HD, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, Test for problem in Safe Mode...

     

    PS. Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive

     

    Reboot, test again.

     

    If it only does it in Regular Boot, then it could be some hardware problem like Video card, (Quartz is turned off in Safe Mode), or Airport, or some USB or Firewire device, or 3rd party add-on, Check System Preferences>Accounts>Login Items window to see if it or something relevant is listed.

     

    Check the System Preferences>Other Row, for 3rd party Pref Panes.

     

    Also look in these if they exist, some are invisible...

     

    /private/var/run/StartupItems

    /Library/StartupItems

    /System/Library/StartupItems

    /System/Library/LaunchDaemons

    /Library/LaunchDaemons

  • 4. Re: IMAC FREEZES
    rileyreese Level 1 Level 1 (0 points)

    i tried all this. When i was in safe boot It froze, well the mouse was working but everything I tried to click on just didn't want to work. So its apparently not just happening during normal boot. I looked in the logins and there is nothing listed there and still have problems with it freezing up on first start up of the day and then again when it sleeps after lunch. However, as the day goes on it doesn't freeze up when I start it up again on days that I shut down at lunch break. I wasn't able to find anything else.....?.....

  • 5. Re: IMAC FREEZES
    BDAqua Level 10 Level 10 (116,470 points)

    Open console in Applications>Utilities, check the system log for the date/time of the last problem  & the Startup right after that for clues.

  • 6. Re: IMAC FREEZES
    rileyreese Level 1 Level 1 (0 points)

    1/11/13 9:52:50.908 AM loginwindow[48]: ERROR | ScreensharingLoginNotification | Failed sending message to screen sharing GetScreensharingPort, err: 1102

    1/11/13 9:54:14.448 AM loginwindow[42]: ERROR | ScreensharingLoginNotification | Failed sending message to screen sharing GetScreensharingPort, err: 1102

    1/11/13 10:15:30.451 AM loginwindow[42]: ERROR | -[LWBuiltInScreenLockAuthLion preLoad] | guestEnabled is true, but guest mode is not set to a usable value

     

    this last error seems to be repeated a lot for a 2 minute span.

     

    1/11/13 10:55:26.308 AM mDNSResponder[39]: ERROR: handle_resolve_request bad interfaceIndex 1

     

    1/11/13 10:58:20.328 AM assistantd[302]: <Error>: AceConnection - NSStreamEventErrorOccurred <__NSCFInputStream: 0x7f9f804404a0>, error = Error Domain=NSPOSIXErrorDomain Code=54 "The operation couldn’t be completed. Connection reset by peer", domain = NSPOSIXErrorDomain, code = 54

     

    1/11/13 10:58:20.338 AM assistantd[302]: <Error>: Session - Connection error: <ADAceConnection: 0x7f9f80437160> Error Domain=NSPOSIXErrorDomain Code=54 "The operation couldn’t be completed. Connection reset by peer"

    1/11/13 10:58:20.347 AM assistantd[302]: <Error>: Daemon - Session Error Error Domain=NSPOSIXErrorDomain Code=54 "The operation couldn’t be completed. Connection reset by peer"

    1/11/13 11:08:33.480 AM loginwindow[42]: ERROR | -[LWBuiltInScreenLockAuthLion preLoad] | guestEnabled is true, but guest mode is not set to a usable value

     

     

    I have noticed since installing JAVA weirdly enough i don't have as many problems but i am still having my computer freeze or restart inself more now....

  • 7. Re: IMAC FREEZES
    BDAqua Level 10 Level 10 (116,470 points)

    Hmmmm, in System Prefs>Sharing, disable Screen Sharing, in fact for now disable all sharing.

  • 8. Re: IMAC FREEZES
    Linc Davis Level 10 Level 10 (117,830 points)

    I have called Apple Support several times and we try different things but it never works.

     

    What things?

  • 9. Re: IMAC FREEZES
    rileyreese Level 1 Level 1 (0 points)

    Sharing has always been off.

  • 10. Re: IMAC FREEZES
    rileyreese Level 1 Level 1 (0 points)

    Holding the control shift key for kernal attacks, and then CMD + R for recovery mode....

  • 11. Re: IMAC FREEZES
    rileyreese Level 1 Level 1 (0 points)

    Up until today there were less freeze ups maybe 1 or 2 but now I'm having 5 just this morning

    and shutdown is taking a lot longer. Here are some things that were repeated.

     

     

    1/14/13 9:27:00.687 AM apsd[58]: CGSLookupServerRootPort: Failed to look up the port for "com.apple.windowserver.active" (1102)

    1/14/13 9:27:01.436 AM netbiosd[73]: Unable to start NetBIOS name service:

    1/14/13 9:27:17.604 AM loginwindow[42]: ERROR | ScreensharingLoginNotification | Failed sending message to screen sharing GetScreensharingPort, err: 1102

    1/14/13 9:27:27.872 AM com.apple.launchd.peruser.501[128]: (com.apple.afpstat-qfa[183]) Job failed to exec(3). Setting up event to tell us when to try again: 2: No such file or directory

    1/14/13 9:27:30.347 AM apsd[159]: Unable to bootstrap_lookup connection port for 'com.apple.ubd.system-push': Unknown service name

    1/14/13 9:27:44.959 AM WindowServer[88]: CGXDisableUpdate: UI updates were forcibly disabled by application "SystemUIServer" for over 1.00 seconds. Server has re-enabled them.

    1/14/13 9:29:06.000 AM kernel[0]: hfs: Removed 18 orphaned / unlinked files and 7 directories

    1/14/13 9:29:16.204 AM apsd[62]: CGSLookupServerRootPort: Failed to look up the port for "com.apple.windowserver.active" (1102)

    1/14/13 9:29:19.208 AM loginwindow[46]: ERROR | ScreensharingLoginNotification | Failed sending message to screen sharing GetScreensharingPort, err: 1102

    1/14/13 9:29:25.270 AM apsd[62]: Unable to bootstrap_lookup connection port for 'com.apple.ubd.system-push': Unknown service name

    1/14/13 9:36:08.000 AM kernel[0]: AirPort: Link Down on en1. Reason 1 (Unspecified).

    1/14/13 9:36:12.234 AM revisiond[37]: /.vol/16777217/2/.DocumentRevisions-V100/.cs/ChunkStorage/0/0/0/5 does not exist, removing rowid 5 from CSStorageFileTable

    1/14/13 9:36:12.234 AM revisiond[37]: /.vol/16777217/2/.DocumentRevisions-V100/.cs/ChunkStorage/0/0/0/23 does not exist, removing rowid 23 from CSStorageFileTable

    1/14/13 9:36:12.234 AM revisiond[37]: /.vol/16777217/2/.DocumentRevisions-V100/.cs/ChunkStorage/0/0/0/22 does not exist, removing rowid 22 from CSStorageFileTable

    1/14/13 9:36:16.336 AM apsd[62]: CGSLookupServerRootPort: Failed to look up the port for "com.apple.windowserver.active" (1102)

  • 12. Re: IMAC FREEZES
    Linc Davis Level 10 Level 10 (117,830 points)

    Holding the control shift key for kernal attacks, and then CMD + R for recovery mode.

     

    I think that's a reply to me, but I'm not sure because you replied to yourself. Please don't do that.

     

    What did you do in Recovery mode?

  • 13. Re: IMAC FREEZES
    rileyreese Level 1 Level 1 (0 points)

    I don't exactly remember it was a few months ago when I was on call with an Apple representatitive and they were walking me through things and asking questions. All I know is it didn't seem to work or do anything because I kept having problems and keep having problems.

     

    Thanks for your time and patience.

  • 14. Re: IMAC FREEZES
    Linc Davis Level 10 Level 10 (117,830 points)

    You say that everything was frozen when you booted in safe mode because you couldn't click. Did you manage to log in? Were you tapping to click or physically clicking the trackpad button? If you were tapping, try again with clicking.

1 2 Previous Next